Rairdon's Dodge Chrysler Jeep of Kirkland

After 20 days without ETA of a replacement part the car was fix it, but now the engine light it on , need to go back to fix it again! was fix it, but now the engine light it on , need to go back to fix it again! More

I had a generally good experience with these guys. It was my first time buying a new car so that part was stressful and I was super on guard, but everything worked out pretty well. Super friendly sales peopl my first time buying a new car so that part was stressful and I was super on guard, but everything worked out pretty well. Super friendly sales people. The car detailing post took a little longer than expected, so there was a bit of waiting around, but when buying a new car, that's not really a major worry. Overall it was a positive experience More

Alma was excellent at getting me in the door and was awesome working with me. She is kind with excellent customer service skills. I felt very comfortable with her. awesome working with me. She is kind with excellent customer service skills. I felt very comfortable with her. More

We will not be back. We have purchased two cars and had them both serviced here, but never again. The service department gave us a firm quote of $600 dollars “ out the door’ for brake service. After they them both serviced here, but never again. The service department gave us a firm quote of $600 dollars “ out the door’ for brake service. After they disabled our car by taking the brakes apart, they doubled the price. More

Unresponsive, unprofessional staff, I had to currently escalate a problem to an FCA inspector to have an issue resolved on my Grand Cherokee Trackhawk (a $100.000 car where you would expect a bit better s escalate a problem to an FCA inspector to have an issue resolved on my Grand Cherokee Trackhawk (a $100.000 car where you would expect a bit better service). No communication, if you do not buy a car from them you are out of luck. Stay Away. More

Verified price and terms via phone. After test drive price was changed and only available with multiple contingency’s, I agreed and still no sale. price was changed and only available with multiple contingency’s, I agreed and still no sale. More

Perseverance pays off. We bought a new 2020 Ram 2500. However Rairdon's had to get it from another dealer who had unknowingly modified it. This killed our 1st choice/deal. S We bought a new 2020 Ram 2500. However Rairdon's had to get it from another dealer who had unknowingly modified it. This killed our 1st choice/deal. So we picked a 2nd truck, rewrite the paperwork and it also has to come from another dealer. During the wait time to deliver our truck, Rairdon's graciously gave us a loaner for a scheduled camping trip. So it finally arrives but with only 1 key and no "Tow Hooks" per the Window Sticker. It took many phone calls, 4 appointments (not fun) and 5 weeks to finally get our 2nd key and Tow Hooks installed but Rairdon's came through for us! I believe Rairdon's paid for these items themselves and will have to 'back-charge' the original dealership. Note: this was all during the Covid pandemic in June & July, so I understand that parts 'in stock' and staff everywhere were at a lower level, thus slowing down the whole process. More

Rairdon’s was great. Loved working with these people. They were kind and patient. Worked a deal that works for me. I actually bought two vehicles. Alma was great to work with and very thorough right out They were kind and patient. Worked a deal that works for me. I actually bought two vehicles. Alma was great to work with and very thorough right out the door. More

I was able to get a service appointment in only one day and they had me out in 1.5 hours! Friendly service lady and very helpful! Great place! and they had me out in 1.5 hours! Friendly service lady and very helpful! Great place! More

Our salesman was polite, helpful, and was patient as we decided on a significant expenditure. There are too many warranty/maintenance/protection packages that they threw at us after deciding to purchase. decided on a significant expenditure. There are too many warranty/maintenance/protection packages that they threw at us after deciding to purchase. More