Rairdon's Dodge Chrysler Jeep of Kirkland

Run the other direction. This company has no morals, ethics, or empathy. We were bait and switched by being sold a car we were told was a brand new 2018, only to be given a 2020 unknown to us, and th ethics, or empathy. We were bait and switched by being sold a car we were told was a brand new 2018, only to be given a 2020 unknown to us, and then being told the next day they could not honor the deal. Instead they asked us to pay thousands more after we brought it home and moved all our car seats and things into it and kept it overnight. We were told the could not produce any other vehicle at the price we were promised and that they could not help us anymore. They had our daughter ring the bell and everything, and we left feeling so excited only to have the rug ripped out from under us the next day when we showed up to sign the paperwork, they didn’t even have the courtesy to call us when they realized their “mistake” they just had us come in and hope we would pay almost half a grand more. I’ve heard from others in the industry this is a tactic that is used to get you to feel attached to the car so you are likely to pay more for it since you are emotionally attached to it at that point. Very shady business practice. I had to drive out for a third time after work, to exchange the car they had already let me leave with the day before, for my old car which they were taking in on a trade in. For the inconvenience for two lost days dealing with this mess with no resolution, they offered to wash and detail my car and fill up the gas tank as their only apology or resolution. When I picked it up it wasn’t detailed or filled up, even though I called prior to driving down to ensure this would be done and was told it had been. When I arrived to exchange keys, sales manager laughed at me- literally he laughed at me- when I expressed how hurt I was by the entire situation, and let me leave in tears. 10/10 would never recommend doing business here. Would rather have a kidney stone for a year, would rather stick hot pins in my eyeballs, would rather have explosive diarrhea for a lifetime. Literally- avoid this place like the plague. We were told we could not speak to the GM and they refused to give us his contact information More

Came in looking to buy a used car and left with a 2020 brand new beautiful JEEP!!! Thanks E, Joel and the team. Great experience spending my hard earned money...g brand new beautiful JEEP!!! Thanks E, Joel and the team. Great experience spending my hard earned money...g More

Excellent service. Did what needed to do, no more no less. Very professional and friendly service reps. I have had my car served there for a few years and will always go back whenever possible. less. Very professional and friendly service reps. I have had my car served there for a few years and will always go back whenever possible. More

John was knowledgeable and attentive - he made the whole experience easy and fast. I will be back when it is time to trade in my husbands car. experience easy and fast. I will be back when it is time to trade in my husbands car. More

Worst dealership ever. Sales person and manager try to sell you their vehicle without telling you the hidden additional cost associated with it that you’ll find out while signing the final paperwork. I wo sell you their vehicle without telling you the hidden additional cost associated with it that you’ll find out while signing the final paperwork. I wouldn’t do business with them ever again and highly recommend to not consider them on your next vehicle purchase. More

Liars, Cheats, and Imbeciles When I came in on a Wednesday, after having purchased a Jeep on the prior Saturday, when I complained that the Jeep was not ready for me, Romar Enriqu When I came in on a Wednesday, after having purchased a Jeep on the prior Saturday, when I complained that the Jeep was not ready for me, Romar Enriquez, a THUG, threw Gang signs at me which indicated HE WOULD SHOOT ME while then shouting at me to get out of the dealership, where I was trying to pick up the Jeep I had just purchased! Lucky I wasn't a Gang Member/THUG or he might have been a dead man. Lucky for me he didn't have a gun or I might have been a dead man! A so called sales manager, then came over to my Wife and I, both in shock at having been threated and told to leave, and pleaded with us not to leave and that he would ensure and PROMISED that the person would be fired because of this and that is was not reflective of the Dealership. We accepted the Jeep. When I went in to have the work order/after market work done which we had to call to schedule,.] and get legible copies of our paper work which is all incorrect and has all the wrong loss beneficiaries. What do I see when I get there but the person who exhibited the thuggery. He IS STILL working there. They have no after sale follow ups, they did not call to schedule the work the are contractually obligated to complete, and when I told Abdul I saw he had "Fired" that person who threated to shoo me, he almost flipped out. Glad I have nothing else to doe with this dealership. A GROUP AND CULTURE OF LIARS, CHEATS, AND THUGGERY in my opinion. HOW CAN A MANAGEMENT OR DEALERSHIP EMPLOYEE PEOPLE WHO ARE SUCH LIABILITIES TO THEM? IN THIS DAY AND AGE TO THROW GANG SIGNS AND DISRESPECT YOUR CUSTOMER COULD CAUSE YOURE DEALERSHIP TO END UP IN THE NEWS IN A VERY BAD WAY. THANK GOD I WILL NEVER SET FOOT AGAIN IN THIS DEALERSHIP.. I WAS AFRAID FOR MY LIFE AFTER I SAW THAT SALEMAN STILL THERE! YOU SHOULD BE TOO. More

Where to start. I live in ghram I went to a few jeep dealerships near me and they were not able to work within my budget between $400 and $500. So I called Rairdons dealership in Kirkland which is almos dealerships near me and they were not able to work within my budget between $400 and $500. So I called Rairdons dealership in Kirkland which is almost a 2 hour drive away. And Frank the sales rep guaranteed me that he had a blue jeep gladiator in the upper $30,000 range I said awsome. So i drove my truck there to use as a trade in because he guaranteed that he had a blue jeep gladiator within his 12 dealerships. So me and my wife were excited. We went there on the 30th of November they didn't have a blue jeep he said they would have to ship it there and so we said ok i filled out the paper work for a blue jeep gladiator with the sticker price of $42,000. That we were going to lease. I asked the finance guy is he sure that he does not need my wife to fill out the paperwork as well he said ya that she didn't need to. So the new week started and on monday we received a call that the jeep we had order was sold to someone else and that I would have to fill out paperwork again for the jeep so I drove 2 hours in rush hour traffic. And the finance guy said that my wife had to fill it out as well so I asked how come they didn't have her fill it out when we were there together because she doesnt boff work until 8pm so I had to take the paper work home have her fill it out and bring it back because for some reason we could not fax it. We waited and waited and we havent recieved a call with an eta on the jeep so they said sorry the jeep they were going to get was sold to someone else and that they have one that there shipping and the place there shipping it from is just waiting on the check. We asked how come it's taking so long since our first bill is due 12/30/19 and we havent recieved our car yet they said we will adjust your bill due date soni said ok. Finally after me calling and calling they finally had a specific. Date for us and it's almost chrismas. When we received our jeep it was 5 days befor Christmas and I asked them when our new bill date is and they said still on 12/30/19 and I explained that they said they would a just bit and the finance guy said that they couldnt. When I went to pick up the jeep unnoticed that there were no all terrain tires or rock guards on it and I asked them about them because i know the final sticker paper/description paper I sighned stated it had those that's why it was more expensive than the first one we sighned for. He said we Couldnt get that one for you because the dealership didn't want to sell it to them. So I asked Frank where is the sticker label or description paper for this one and he said that he doesn't have it that he thinks the front desk lost it. So I bought this jeep without even knowing what the real sticker price was and I already gave them my trade on the 30th of November and have waited almost a month for my gladiator. Overall this experience was the worst experience I've had at a dealership and I asked Frank if they do anything special for me after all we went trough to get this car and all the waiting he said we got you the blue jeep and that was it. This is by far the worst experience I have ever had and I would advise anyone who is shopping for a bran new car to go somewhere else unless you want horrible customer service and even worse communication More

DISHONEST, RIP OFF, LIARS !!! Their, White, Gladiator "Special Deal", Stock # LL129589 for $31,999 with $8846 off MSRP is, Also, the SAME Stock # that appears in their "View Inventory", that is "Jacked U "Special Deal", Stock # LL129589 for $31,999 with $8846 off MSRP is, Also, the SAME Stock # that appears in their "View Inventory", that is "Jacked Up" to $47,987 with $2000 off MSRP !!! This is NOT a Typo', it is DELIBERATE DECEPTION !!! Their Sales Manager, Kevin, is the one who explained it to me !!! More

Lack of communication and customer service and lies! I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. My new Jeep has 3500 miles on it so it seemed odd the bulb went out that fast. They did not have any loaner cars available which was a drag because not only do I work full time but I have 2 kids at the age of 3 and 5 so it was not convenient to work around this. It was not safe for me to drive at night due to one headlight being out but my main concern other than being illegal was the safety of my 2 kids. I dropped it off at Kirkland the next day and went back to work. Around 5pm I received a call back that they found the headlight assembly needed to be replaced but the part was on "back order" and they were putting back together my car and to pick it up.. I stressed to the advisor who called me that would not work due to the safety and that I needed a loaner car. He then advised me that " they do not give loaner cars to customers whos parts are on back order", he explained they did not have a time frame and so could not accommodate a loaner. If it was any other issue not related to driving illegally or the safety of my life and my children's life I would understand. I was upset but picked up my car. When I picked it up they gave me a work order that stated the part was on back order and I was not charged. Not knowing how long the part would be and the fact I couldn't drive my car at night I called the Attorney General office to explain the details and see what needed to happen since It was a safety issue and a new car. She explained that I needed to bring it to another dealership and if they also could not resolve it and I had it in writing the part was on back order I could then ask Jeep to either replace or buy back the Jeep. I called Jeep corporate to start a former complaint as well as I was told to by Attorney General. Frustrated and confused I called the Jeep Monroe store. I spoke with their service department and explained the circumstances and requested a appointment so I could move forward with the process of getting this car replaced through WA Lemon law. The advisor told me he would make some calls and get back to me. Within the hour I got a call back and explained the part was "not on back order" and they could get me in asap they had to order the head light assembly. They also told me they would be happy to give me a loaner car while I waited. Within two business days I got a call the part was in and dropped it off. In less than 4 hours it was ready and I picked it up. I was told the "bumper" was missing a few screws but they replaced them for me. Being the jeep was new this was from when Kirkland "put back together" my car after they first looked at it. I was happy to get my car fixed and be able to drive it again safely. I emailed one of the advisors that gave me his card when I was leaving to complain and explain the disappointment in their customer service. No one ever called be back. I was then waiting on the survey they send so that I could give my input on the situation but of course I never received one. Its obvious they deliberately changed my email or did not send me one because they knew I would not give them all "100's". Not only was this the worst experience I have ever dealt with ( Kirkland service ) I literally lost thousands of dollars at my job for running around without a loaner car, then having to leave Kirkland where I live and Bellevue where I work to drive to Monroe to use their service facility when Kirkland could have done it to start with instead of lying to me. I will never use Kirkland Service again and tell everyone about my experience as well. More

I’ve been using this dealer for servicing for the past 2 years. The service department is always friendly, fast, and easy to work with. years. The service department is always friendly, fast, and easy to work with. More