Rairdon's Dodge Chrysler Jeep of Kirkland

A salesman with Integrity and Empathy My girlfriend and I went into just look at a Jeep Rubicon to replace another vehicle we had with an ending lease. Nickolas Rodriguez (Nic) greeted us My girlfriend and I went into just look at a Jeep Rubicon to replace another vehicle we had with an ending lease. Nickolas Rodriguez (Nic) greeted us with some options and even allowed us to take the vehicle overnight to see how we liked it without the stress of a salesman standing next to us. The gesture was appreciated and fruitful. We returned the next morning to see what buying the Jeep would look like. Nic helped put some numbers together, and though they were fair, I wanted to do my due diligence in looking at other dealers. So I left. But once I got to another dealer, I had a change of heart and wanted to go back to Rairdon because I felt like in my dealings with Nic so far that he had done everything he could to help me, so I decided that if I was going to buy a Jeep, I was going to try and make it happen with them. We returned and he kindly spent another few hours helping us until we nailed down the precise vehicle and payment we wanted and felt comfortable with. In the time I spent with Nic, I must say that I was very impressed by how much integrity I saw by the end of the process. Yes, we all work to pay the bills, but sometimes, you find someone who cares more than that. It was this precise sentiment that I felt was clear to me when I visited another dealership, and it was this that encouraged me to return and close the deal at Rairdon. Rairdon has a lot of kind people, but I can say without a doubt that if it wasn't for Nic, this deal would not have gotten done. He was truthful, respectful, and in the end, he kept representing us and our needs even after he could have walked away and found a new sell. During and even as much so after the deal, Nic is so responsive it is impressive and respectful. He even gave me the last pieces of jerky he had at his desk so I didn't pass out from hunger haha. Good salesman, better person, and definitely worth giving a chance! More

The service department is the best Jeep service department around. They also seem to have the largest selection of used and new Jeeps. Satisfied customer department around. They also seem to have the largest selection of used and new Jeeps. Satisfied customer More

Poor customer service Mr. Kevin Graham, While I have time that I could come up there today, please explain to me why I should??? 1. The oil and filter change that you Mr. Kevin Graham, While I have time that I could come up there today, please explain to me why I should??? 1. The oil and filter change that you speak of below that occurred in October 2019 either had your service department use a Penzoil filter and not get it tight or did not change the filter during the October service regardless of what the paperwork says happened (both of which your Service Manager Janell Keller told me was impossible). This is causing me to question all of the service I have ever had done at your shop. Tell me why I should trust that any investigations, maintenance, or inspections in the past were done properly or will be in the future. 2. I felt like your Service Manager (Janell Keller) went out of her way to try and prove that I was lying, even going so far as to pull a Carfax to try and lay blame on me for getting subsequent service done at another location since October 2019. I am the only one that ever drives the truck, and am solely responsible for the maintenance of the truck, so I KNOW that it has not had any service since October 2019. I also know that the only time the truck has had a Penzoil filter and oil in it was July of 2019 which showed up in the Carfax report that was pulled. Tell me why I should subject myself to that kind of customer service again? 3. I spoke to you on the phone yesterday afternoon about this and you had indicated that you would call me back after looking into my concerns. I have not heard back from you other than your reply below despite multiple attempts by me to reach out to you to try and set up a meeting to resolve this issue. I would be very interested in discussing this further with you to figure out how we can move forward from here. I look forward to hearing back from you soon. You have my number. Kim Alexander 2 reviews 19 hours ago If I could leave zero stars I would do so. Took my truck in because of an oil leak in October. They told me the oil filter was loose and needed to be replaced so I asked them to just change the oil at the same time. Took it back in today because of another oil leak. Service Manager called me into her office and showed me a penzoil filter that she said came off my truck. They only use Mopar filters so she basically called me a liar and said that my truck had to have been serviced somewhere else after I had been in to see them on the 31st of October. The only service that has been done was the one in October by Rairdon. So I am left to conclude that the filter was never changed during the October service but yet had to endure the Service Manager calling me a liar. Like Share Response from the owner an hour ago Kim, I reviewed your repair orders and see that the oil and filter was changed for you in October. We are happy to inspect the vehicle and find where the oil is leaking from. Are you free to bring the vehicle in today? Kevin Graham. General Manager. More

Was told at 11:45 that the vehicle I was interested in was "still here and available for demo" by internet sales manager Karl Henry. He set up an appointment to come view the vehicle at 2:30. It is snowin was "still here and available for demo" by internet sales manager Karl Henry. He set up an appointment to come view the vehicle at 2:30. It is snowing heavily all around western washington today, so I drove 30 miles through ice and heavy snow to try and view this vehicle. When I was less than 3 blocks from the dealership I got an email that hes so sorry but the vehicle was actually sent to auction this morning and was not actually at the dealership. Huge waste of my time and safety. More

They Will Take Full Advantage of You and Your Money They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagn They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagnosed, and despite the advisers and technicians quoting that I only have to pay the deductible since my warranty covered the repairs, they asked me to pay an amount that was more than 2 times over what was QUOTED. Why would you even quote a price if what I'm paying is nowhere near that amount? As I begin disputing with them as well as the warranty company, they warned me that if I don't give back the rental vehicle they will charge me additional rental fees. This rental was again quoted as free on charge. This has effectively forced me into the position to give them back their car and pay the full misquoted amount. Or else I will incur even more charges. They claim the change in price due to estimated labor overages, however this was never mentioned during the 4 weeks they've had my vehicle. Only mentioned once less than a week before they were ready to give me back me vehicle. They've quoted a high labor amount to the warranty adjusters and instead of eating the charge and allowing me to walk out with the quoted price, they've put me, the customer, on the hook for their labor overages. I understand a job can take longer than expected, but if you tell a customer he will only have to pay a certain amount, DO NOT FORCE HIM TO PAY MORE! What's more is why is your inefficient labor supposed to be my charge? They way at which Rairdon Jeep conduct business is backhanded and extremely off-putting. Do not purchase your vehicles from here, not got get your vehicle serviced from here. Once they have you in, they will try every trick in the book to take advantage of you and your money. More

My only issue I had was when I left after my vehicle purchase my fuel low warning came on. I wasn’t even 2 miles away and had to stop a purchase gas! purchase my fuel low warning came on. I wasn’t even 2 miles away and had to stop a purchase gas! More

Jordan in service is great! He was very clear in diagnosis, cost came in on target and job was completed in the time provided. Thank you jordan! diagnosis, cost came in on target and job was completed in the time provided. Thank you jordan! More

Purchased a used Explorer- Zach Anderson (sales) and Brent (finance) were professional and easy to work with made purchasing easy and straight forward. Thank you Brent (finance) were professional and easy to work with made purchasing easy and straight forward. Thank you More

Rairdon's won my business from the first moment of interaction and has continued to do so ever since 2014. They go above and beyond, they "make it right" when you need service or parts or any vehicle interaction and has continued to do so ever since 2014. They go above and beyond, they "make it right" when you need service or parts or any vehicle related assistance. Travis in the Parts Dept. has proven integrity and an innate drive to make the customer happy, without being asked. I'll be a Rairdon's customer, buying and getting my vehicles serviced there because of him and the great team of folks! More

Tim did a great job and took the time to understand the issue I was having. Greatly appreciated the attention. Excellent customer service. Great job!!! issue I was having. Greatly appreciated the attention. Excellent customer service. Great job!!! More