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Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
November 22, 2017
Exceptional Service Great service, this wasn’t a dealership it was a new friendship! The manager knew what I needed and he made sure I got what I came for Great service, this wasn’t a dealership it was a new friendship! The manager knew what I needed and he made sure I got what I came for More
by Matador500
Employees Worked With
Jessie P, Customer Relations Manager
Helpful November 22, 2017
Amazing Experience! My experience at Rairdon's was a total surprise to me. I am one of those people who would never willingly go to a car dealership unless absolutely nec My experience at Rairdon's was a total surprise to me. I am one of those people who would never willingly go to a car dealership unless absolutely necessary because of some pushiness I have experienced in the past related to trying to purchase a car. I was a little fearful at first when we pulled up and saw the sales individuals waiting outside. My husband and I parked around back and started taking a look at the vehicles by ourselves. Jordan Hamblin (AWESOME GUY) was on his way somewhere else, but veered towards us to see if we needed any help. He was the best! He was never pushy and was super open to helping us find what we wanted. He listened and helped me find the car of my dreams. (Seriously....I LOVE MY CAR!) My husband can attest, I got a little nit picky but Jordan was the best. Joseph Henson was also super helpful....even as I broke down and needed an emotional moment of silence because I was so happy to be getting my new car. I have spoken a lot about the service we received because it was definitely not what I was expecting. I was expecting pushy and got attentive and listening sales people....I love Jordan and Joseph. On another note, the prices for the vehicles are pretty competitive. I did my research and looked at quite a few Jeep dealerships in the area and would still go back to Rairdons. Not at all a fan of video messaging or sales but really enjoyed the face to face experience I had with Jordan and Joseph. Loved that he was a Huskies fan as well. More
by jennerlew
Employees Worked With
Jordan Hamblin, Joseph Henson
November 17, 2017
Meaghan & Hai are the greatest Came in with no appointment for brake pulsing. Got a brake job and they noticed my shocks had leaked. The new shocks make it feel like a brand new v Came in with no appointment for brake pulsing. Got a brake job and they noticed my shocks had leaked. The new shocks make it feel like a brand new vehicle. More
by Michael G
Employees Worked With
Meaghan/Hai
November 08, 2017
Friendly, reasonably priced, amazing service quality I servicing my Grand Caravan in Rairdon's. I switched from another dealership initially due to increasing wait time to get appointment but after actua I servicing my Grand Caravan in Rairdon's. I switched from another dealership initially due to increasing wait time to get appointment but after actual experience with Rairdon's started to use them exclusively. Reasonable scheduling, very good service, friendly stuff. I, personally, prefer to work with Lee as advisor and Sergey as mechanic - 100% positive experience. Availability of loaner is huge plus - requires to schedule in advance... More
by olegk
Employees Worked With
Janell Keller, Lee Cunningham...
November 01, 2017
Poor Service Experiance Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone sy Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone system had failed and was no longer functioning so I was told we would have to wait almost 2 weeks before they could even inspect and rather than loaning us a vehicle that was 100% functional and not at risk for exceeding the service requirement in compliance with the warranty they asked to wait and bring the car in on the scheduled date, so we're already disappointed with the lack of proper customer care/service not to mention that wait time for a professional dealership service dept is excessive. Then when dropping off the vehicle we reminded them that it also required regular service and the service light was on in the dash. After a couple days of troubleshooting and calling to find out the status we were passed around and put on hold several times when a Service Advisor would answer they refused to provide any information indicating that we can only talk ti the assigned service advisor who was either busy, on the phone, out to lunch, etc. In our opinion that is also horrible customer service as anyone in that dept should be able to answer some questions and/or provide a status update when asked regardless if it's their customer or not as they work for the dealership so everyone is their customer. when arrive to pick up the vehicle they replaced the defective hands free phone part however did not do the the regular service and the light was still on the dash and all. We questioned this and the Service Advisor never included it in the ticket and we then had to sit in the lobby and wait for them to send it back in and get it done. Overall this seems to be poorly organized and lack of attention to detail by not only the Service Advisor but the technicians working on the vehicle for not noticing the light on the dash and indication when running diagnostics. More
by HEMIMAN
Employees Worked With
Service Advisor
October 24, 2017
helped immediately, salesperson was new We were helped immediately by a very friendly and helpful sales person. Unfortunately, he had only been on the job a few days so did not know the layo We were helped immediately by a very friendly and helpful sales person. Unfortunately, he had only been on the job a few days so did not know the layout of the lots or too much about the product. We probably wasted a couple hours looking for cars to test drive. But again, very friendly and assisted by the sales manager we found a good deal on a Jeep Cherokee that we drove Home. More
by Localbuyer
Employees Worked With
Jesse?
October 11, 2017
SATISFACTION MARK AND ALMA IN INTERNET SALES ARE WONDERFUL TO DEAL WITH! THOROUGHLY PROFESSIONAL, COURTEOUS AND LOW PRESSURE. ABSOLUTELY NO COMPLAINTS. A VERY PEA MARK AND ALMA IN INTERNET SALES ARE WONDERFUL TO DEAL WITH! THOROUGHLY PROFESSIONAL, COURTEOUS AND LOW PRESSURE. ABSOLUTELY NO COMPLAINTS. A VERY PEASANT BUYING EXPERIENCE. More
by VOA
Employees Worked With
MARK MAWRENCE AND ALMA
October 10, 2017
Good Sales and Service Departmenrs This dealership offers cars at nearly unbeatable prices, and if you get a good salesman the process is simple and enjoyable. Our salesman was Sina and This dealership offers cars at nearly unbeatable prices, and if you get a good salesman the process is simple and enjoyable. Our salesman was Sina and he did a great job. The service department is also pretty good. Aside from occasional gaps in communication (someone calls to say your part is in and it's actually not, for example) my experience there has been good as well. My service advisor Lee does a great job. More
by artisticalanna
Employees Worked With
Lee Cunningham, Sina Sadeghian
September 29, 2017
Great to work with. Meaghan Mansfield went above and beyond. She is a ten out of ten. I was experiencing weird ignition problems and texted Meaghan that I needed to drop Meaghan Mansfield went above and beyond. She is a ten out of ten. I was experiencing weird ignition problems and texted Meaghan that I needed to drop off the car and get a rental. Even though she was in a training class she responded and told me what to do. The problem is now resolved. More
by Bruce Short
Employees Worked With
Meaghan Mansfield.
September 21, 2017
Samantha Had a wonderful car experience with Samantha, She was knowledgeable courteous..... she's very thorough very thoughtful and We really enjoyed the ex Had a wonderful car experience with Samantha, She was knowledgeable courteous..... she's very thorough very thoughtful and We really enjoyed the experience at Rairdons experience More
by Rebecca
Employees Worked With
Samantha
