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Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
888 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 888 reviews
September 19, 2018
Not great customer service I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wr I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wrong information 3 times and tried to tell me that my key wasn't factory (I confirmed later on that it absolutely was). The communication between the actual guy working on my car and the front desk was so unprofessional. I would NOT recommend this particular dealership. More
by abc123
Employees Worked With
Customer Relations Manager
September 10, 2018
Amazing Josh was amazing and very helpful in buying my dream car, ive been to other dealerships and felt like they did not care. Josh made me feel like i was Josh was amazing and very helpful in buying my dream car, ive been to other dealerships and felt like they did not care. Josh made me feel like i was the most important customer he had and i left with the car of my dreams! More
by Beamsyagrl
Employees Worked With
Josh
September 09, 2018
2018 Jeep JK Went in looking at jeeps didn’t thinking I was going to buy a Jeep Wrangler, test drove one and fell in love. The people there were awesome listened t Went in looking at jeeps didn’t thinking I was going to buy a Jeep Wrangler, test drove one and fell in love. The people there were awesome listened to why I didn’t think I could get into to one and they really moved mountains to get me into a Jeep. The sales guy Jordan was nice and patient plus wasn’t pushy at all, like some places are. More
by SkyW
Employees Worked With
Jordan Gerneau
August 13, 2018
Oil changing take a lot of time. I don’t know what is the reason but express oil changing took 2.5 hours. Usually it takes me less than 1 hour at same dealership. I don’t know what is the reason but express oil changing took 2.5 hours. Usually it takes me less than 1 hour at same dealership. More
by Customer
Employees Worked With
Customer Relations Manager
August 08, 2018
Terrible service and commitment I made an appointment nine days prior to my service needed. They recommended I come in on a Sunday. After I arrived on time, an hour later they told I made an appointment nine days prior to my service needed. They recommended I come in on a Sunday. After I arrived on time, an hour later they told me they have a smaller work force on Sundays and they were working on another job and there was no way they could do the work. The next day I called the service manager who defended the practice. I dealt with three people and two of the three were just rude. It was clear they really did not care. I will not be a return customer. More
by T P Litilano
Employees Worked With
Ryan, service manager, , Customer Relations Manager
July 18, 2018
The worst customer service I've experienced I originally contacted them about a 2017 Ford F-150. I came in and test drove the truck, and I liked it. I made them a good offer on the truck, but I originally contacted them about a 2017 Ford F-150. I came in and test drove the truck, and I liked it. I made them a good offer on the truck, but they declined it. I walked away and continued my search. 2 weeks later, the price of the truck was reduced to the price that I offered previously. Seeing this, I contacted David Tisdial again, and told him I was still willing to buy the truck, and at their asking price - I didn't try to negotiate down further. He confirmed the truck's availability, and we agreed on the price. As I was planning to drive to the dealership to pick up the truck, he text messaged me asking if I had a trade-in, and if I had my own financing. I told him I didn't have a trade-in, and I had my own financing. He told me that I would have to use their financing to get the vehicle at the advertised price. I went back to their website, and nowhere does it state this is a requirement. I explained this, and after some back and forth, they were going to allow me to use my own financing. Next, David texted me explaining that the truck has a paint protectant on it, that will cost another $700 above the advertised price. I had no clue how that was possible, if the protectant was already on the vehicle, and the vehicle was listed at their price. Out of principal I was not going to play this little game with them. They are obviously listing the vehicle for a lower price than they can stomach, so they're using shady tactics to make up the margin through these other activities. More
by kmizell
Employees Worked With
David Tisdial
July 13, 2018
Stop, please, just go elsewhere... you have been warned Service dept is beyond terrible. Poor install, ignore all emails regarding as such. Simple water pump recall... 2hrs is book time. Been at this dealer Service dept is beyond terrible. Poor install, ignore all emails regarding as such. Simple water pump recall... 2hrs is book time. Been at this dealership for 17 working hours.. still no call on completion. This is also after I called to check status at the 13hr mark and was told he would check and call me back.... NOPE.... So, in short Do Not Go Here! More
by kaleide
Employees Worked With
Meg (customer service person i gave truck to. Very nice, not her fault), Ben (person I called and hasn't returned call)
July 04, 2018
Why I went to Rairdon's Chrysler Dodge Jeep After reading so many negative reviews about another Jeep dealer closer to my home in Seattle I decided to give Rairdon's Chrysler Dodge Jeep a try an After reading so many negative reviews about another Jeep dealer closer to my home in Seattle I decided to give Rairdon's Chrysler Dodge Jeep a try and I'm glad I did. Though it was quite the drive through daytime traffic in an area of Washington I've never been to before, I found the dealership. It would have been hard to miss with the number of vehicles they have on 4 different lots. I walked in and was immediately greeted by a salesperson named Romar. I asked if he still had a particular vehicle for sale that I downloaded from their online website. He checked, got the keys, drove to the lot it was located pulled it out of the spot where it was at ( I said they have a lot of vehicles) and we went for a test drive in the vehicle I now own. No switch and bait, no attempt to up sale me to a higher priced vehicle, no tricks. At the end of the transaction and before leaving Joseph came out to get me acquainted with all the technology features (and there are many) of my purchase after trading in my 45 year old car. He made sure that I was satisfied with appearance and Romar made sure I left with a full tank of gas. It will be quite the learning curve for me but the experience of this purchase could not have been more pleasant. More
by gr8bear
Employees Worked With
Romar and Joseph
July 03, 2018
Amazing deal, great customer service I got an unvelievable deal on a Jeep of a higher model than what i was looking at other dealerships... for an ever BETTER deal. It was crazy to find a I got an unvelievable deal on a Jeep of a higher model than what i was looking at other dealerships... for an ever BETTER deal. It was crazy to find a nicer, higher model of what i wanted for at least a thousand cheaper here. Zizi was fantastic and personable, the customer service was great and they really made you feel like they were there to take care of you, right at that moment and in the future. More
by aduber
Employees Worked With
Zizi Rachid (Finance man/ i dont remember his name)
June 26, 2018
Above and beyond I was helped by Tim who went above and beyond to care of my car so I could go out of town for work. They also gave me a loaner while they performed th I was helped by Tim who went above and beyond to care of my car so I could go out of town for work. They also gave me a loaner while they performed the work. I appreciate it keep up the great job you guys! More
by Oresha10
Employees Worked With
Tim
