Rairdon's Dodge Chrysler Jeep of Kirkland

Wonderful Experience The staff was not only knowledgeable, they were also friendly. As a first time car buyer, it was intimidating taking on this process. From the moment The staff was not only knowledgeable, they were also friendly. As a first time car buyer, it was intimidating taking on this process. From the moment I walked into the dealership, I was well attended to and never felt rushed or pushed. It was clear the staff wanted to ensure that I had a great experience and found the car I loved (and I did!). I would recommend Rairdon in Kirkland to any one of my friends or family and hope to work with them again in the future. More

Getting a new car Was fast and more helpful then any other dealer. Gave me a perfect deal with no excuse pretty much in and out. Would recommend for anyone. Was fast and more helpful then any other dealer. Gave me a perfect deal with no excuse pretty much in and out. Would recommend for anyone. More

New Jeep purchase They were very friendly, helpful and available. I went to a different Jeep dealership and they didnt even acknowledge my existence. They looked to fin They were very friendly, helpful and available. I went to a different Jeep dealership and they didnt even acknowledge my existence. They looked to find what I wanted exactly and helped find options for aftermarket product I couldn't get through them. Cant wait to get my new Jeep Gladiator Rubicon. More

Great Dealership.. Great People I worked with Josh from my original call to the signing of the deal... Easiest car buying experience I've ever had. Josh was very friendly, easy to wo I worked with Josh from my original call to the signing of the deal... Easiest car buying experience I've ever had. Josh was very friendly, easy to work with and very knowledgable. I came all the way from Portland to make this purchase and would definitely be back should I ever have the need for another vehicle. More

15k mile overhaul First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had a series of issues from the purchase and prior to the last service that were not good. Including the car having balloons left inside the engine, to not filling up the gas tank, lease error, waiting two days for a day service, and other little things that occurred. We even wrote a letter documenting our experience and never heard anything back from Chrysler. Regarding the Grand Cherokee itself- A really very well built SUV. I have recommended the vehicle to many other friends. I just would not recommend this dealership for service. Recommendations for improvement 1. Do what you say you will do on time 2. After every service wash or clean and vacuum inside the Jeep 3. Fix the Navigation system with an N.E. address and call it it Northeast instead of Nebraska. 4. Pick up and drop off customers when service is required on a Jeep. 5. Improve the customer experience Do well 1. The service department personnel are always very helpful and courteous but unfortunately the dealership itself has a difficult time fulfilling the promises. Take a look at Lexus or caddilac service model and that would start you off well in the future. More

Jeep Service Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work during peak times to process more vehicles. More

Top Notch I hooping to buy my dream car specific car and Josh W and the team worked hard to put me in the most magnificent car at a price point that I was comfo I hooping to buy my dream car specific car and Josh W and the team worked hard to put me in the most magnificent car at a price point that I was comfortable with. My husband bought from Josh 6 months ago and our combined experiences made us Rairdon customers for life. More

Awesome service!!! Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk to the right of the doors. More

Great Service Department Jordan in the service department is very efficient, knowledgeable and friendly. I was impressed by how quickly they were able to diagnose and fix my Jordan in the service department is very efficient, knowledgeable and friendly. I was impressed by how quickly they were able to diagnose and fix my problem, along with an added oil change. I will be taking my Wrangler there from now on. More

Dealership listened and delivered This is my 4th time purchasin a jeep and this experience was the easiest. I test drove four different trims to select my Trailhawk Grand Cherokee and This is my 4th time purchasin a jeep and this experience was the easiest. I test drove four different trims to select my Trailhawk Grand Cherokee and got a great deal on a warranty. KY and John were excellent. More