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Rairdon's Dodge Chrysler Jeep of Kirkland

Kirkland, WA

4.1
891 Reviews
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12828 NE 124th Street

Kirkland, WA

98034

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Showing 891 reviews

May 31, 2018

Six+ year positive history Have been working with Rairdon Kirkland since we moved to this area. They gamely kept my 12yo Chrysler minivan reliable, until I decided newer safety More

by Brian-Tara Shaner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hamblin
May 28, 2018

Quoted me 890.00 for replacing 1 coil. I youtube the installation of a coil for my 2014 jeep liberty. It was really simple. The service department wanted 890 to replace a 54.00 part that More

by SoccerFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure of name - a female
Jun 14, 2018 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. Janell Keller. Service Manager. 425-821-1777

May 23, 2018

Worst experience working with Tim in service I have a dDdge ram 3500 that recently had both batteries and alternator replaced at a NADA certified repair shop. At that time they said the ecm was c More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee Cunningham
Jun 14, 2018 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Janell Keller. Service Manager. 425-821-1777

May 15, 2018

Awesome Service Rairdon continues to impress me with their great service! My advisor (Jordan) was awesome! Great attention to detail and very knowledgeable. I will co More

by Dside1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
May 09, 2018

Fraud and possible forgery, they did reimburse but lied. Told them three times NOT to add a service agreement of $2800. I signed a load agreement that didn't have the charge BUT they didn't give me a copy o More

by NoddingGod
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Jun 14, 2018 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Kevin Graham. General Manager. 425-821-1777

May 05, 2018

Best salesman ever! To start this is my 5th car with Rairdon 1st car at the Kirkland dealer John Wright was my salesman again and as usual he was awesome he worked very h More

by Jeepguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wright, Brandon Campbell and Odinn Johannesson
April 28, 2018

BEWARE! Service department is running a scam! I purchased an extended warranty on my brand new vehicle and had a rattle sound under the hood when driving above 40 miles per hour. i brought my vehi More

by aalderson5321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jordan hamblin,
Jun 14, 2018 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

I would definitely like to know more about your experience at our dealership. Please reach out to me so that I can personally work with you and resolve this situation. I look forward to speaking with you. Kevin Graham General Manager 425-821-1777 reviewsdcjok@rairdon.com

April 20, 2018

Failed to repair what I brought it in for. I brought my truck in for a warranty repair, they charged me $98 and told me it didn't leak. 2 mechanic shops told me it leaked, it still does. More

by 2014Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meaghan Mansfield
Jun 14, 2018 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

I am sorry to hear that you had a negative experience at our dealership. Please reach out to me so that I can personally work with you to try and resolve this matter. I look forward to speaking with you. Kevin Graham General Manager 425-821-1777 reviewsdcjok@rairdon.com

April 14, 2018

Very Friendly Sales Person More women need get involved in selling cars. Alyssa was new to the process but was very helpful and professional. I would recommend using her. More

by Post midlife crisis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa
April 01, 2018

Richard Regan is the BEST I found myself in need of a new car, not by choice, but necessity, when I lost my Dodge Dart due to an accident. Rich was great, took the time to sh More

by Gramma B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Regan
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