Rairdon's Dodge Chrysler Jeep of Kirkland

Quoted me 890.00 for replacing 1 coil. I youtube the installation of a coil for my 2014 jeep liberty. It was really simple. The service department wanted 890 to replace a 54.00 part that I youtube the installation of a coil for my 2014 jeep liberty. It was really simple. The service department wanted 890 to replace a 54.00 part that took 5 minutes to replace. This was the 2nd time they tried to rip me off. More

Worst experience working with Tim in service I have a dDdge ram 3500 that recently had both batteries and alternator replaced at a NADA certified repair shop. At that time they said the ecm was c I have a dDdge ram 3500 that recently had both batteries and alternator replaced at a NADA certified repair shop. At that time they said the ecm was causing problems and needed to be flashed or replaced at a Dodge delearship. The truck has given me ecm errors over the past couple months numerous time. After taking my truck in to Dodge I was told that I needed to replace the two new batteries I put in since Dodge recommends 850cca and my new ones were only 750cca. He also said they recommended I replace the new alternator that was also just put in. I told him both of them are brand new and I don;t think that's the ptroblem its the ecm. He said they checked the voltage and it was undercharging so after they batteries and the alternator they can retest it. I asked him if they can just flash the ecm. He said there is no flash for the ecm and a new one is $3,700 without installation. I said what, I can but a new one for around $500 on the internet and the local parts store. He again said he can start with replacing the my two batteries and alternator for about $1,300 and then they can retest it. I proceeded to pick up my truck from them and paid $190 for them to do nothing. Took it to another repair shop and after them checking it out they replaced all the battery cables and my truck is fixed. I would not trust their service department and will never go there again. More

Fraud and possible forgery, they did reimburse but lied. Told them three times NOT to add a service agreement of $2800. I signed a load agreement that didn't have the charge BUT they didn't give me a copy o Told them three times NOT to add a service agreement of $2800. I signed a load agreement that didn't have the charge BUT they didn't give me a copy of the agreement and added it back on after. This still have not given me a copy of the loan agreement, I allege the fiance guy (Brandon) forged my name on a loan agreement that had the service agreement (I pointed it out and he said oops, to a 2800 mistake). They cut a check to pay on the loan in that amount, it has NOT hit the bank yet so not sure if I believe them. I only have so much room to write but look for your self on reviews, the state of WA has sued theymfor unfair business practices. My experience with them and the lies has made this the worse car buying experience ever! Don't believe me research and see. More

BEWARE! Service department is running a scam! I purchased an extended warranty on my brand new vehicle and had a rattle sound under the hood when driving above 40 miles per hour. i brought my vehi I purchased an extended warranty on my brand new vehicle and had a rattle sound under the hood when driving above 40 miles per hour. i brought my vehicle into the dealership, which kept my car for 2 days, only to receive a call that the service department had only taken it for a test drive and they confirmed hearing the same sound i described. They asked if i would like to have it taken apart to investigate the cause of the sound. i was warned that just the investigation would cost $580 and they could not tell me if it would be covered under the warranty because they haven’t diagnosed it yet. i told them no, do not do a thing at this point i will just pick it up and take it somewhere else and find out what the sound is. when i went to pick it up, they wanted to charge me $200 for the 5 miles total the “test drive” lasted in order for the technician to verify the sound and type up a note that it sounds like a screw is loose under the hood. i will be escalating this to the GM of this dealership and never will i do business here again. i also will pass along my experience to anyone i hear talking about car buying. absolutely unreasonable! More