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Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 891 reviews
November 01, 2017
Poor Service Experiance Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone sy Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone system had failed and was no longer functioning so I was told we would have to wait almost 2 weeks before they could even inspect and rather than loaning us a vehicle that was 100% functional and not at risk for exceeding the service requirement in compliance with the warranty they asked to wait and bring the car in on the scheduled date, so we're already disappointed with the lack of proper customer care/service not to mention that wait time for a professional dealership service dept is excessive. Then when dropping off the vehicle we reminded them that it also required regular service and the service light was on in the dash. After a couple days of troubleshooting and calling to find out the status we were passed around and put on hold several times when a Service Advisor would answer they refused to provide any information indicating that we can only talk ti the assigned service advisor who was either busy, on the phone, out to lunch, etc. In our opinion that is also horrible customer service as anyone in that dept should be able to answer some questions and/or provide a status update when asked regardless if it's their customer or not as they work for the dealership so everyone is their customer. when arrive to pick up the vehicle they replaced the defective hands free phone part however did not do the the regular service and the light was still on the dash and all. We questioned this and the Service Advisor never included it in the ticket and we then had to sit in the lobby and wait for them to send it back in and get it done. Overall this seems to be poorly organized and lack of attention to detail by not only the Service Advisor but the technicians working on the vehicle for not noticing the light on the dash and indication when running diagnostics. More
by HEMIMAN
Employees Worked With
Service Advisor
October 24, 2017
helped immediately, salesperson was new We were helped immediately by a very friendly and helpful sales person. Unfortunately, he had only been on the job a few days so did not know the layo We were helped immediately by a very friendly and helpful sales person. Unfortunately, he had only been on the job a few days so did not know the layout of the lots or too much about the product. We probably wasted a couple hours looking for cars to test drive. But again, very friendly and assisted by the sales manager we found a good deal on a Jeep Cherokee that we drove Home. More
by Localbuyer
Employees Worked With
Jesse?
October 11, 2017
SATISFACTION MARK AND ALMA IN INTERNET SALES ARE WONDERFUL TO DEAL WITH! THOROUGHLY PROFESSIONAL, COURTEOUS AND LOW PRESSURE. ABSOLUTELY NO COMPLAINTS. A VERY PEA MARK AND ALMA IN INTERNET SALES ARE WONDERFUL TO DEAL WITH! THOROUGHLY PROFESSIONAL, COURTEOUS AND LOW PRESSURE. ABSOLUTELY NO COMPLAINTS. A VERY PEASANT BUYING EXPERIENCE. More
by VOA
Employees Worked With
MARK MAWRENCE AND ALMA
October 10, 2017
Good Sales and Service Departmenrs This dealership offers cars at nearly unbeatable prices, and if you get a good salesman the process is simple and enjoyable. Our salesman was Sina and This dealership offers cars at nearly unbeatable prices, and if you get a good salesman the process is simple and enjoyable. Our salesman was Sina and he did a great job. The service department is also pretty good. Aside from occasional gaps in communication (someone calls to say your part is in and it's actually not, for example) my experience there has been good as well. My service advisor Lee does a great job. More
by artisticalanna
Employees Worked With
Lee Cunningham, Sina Sadeghian
September 29, 2017
Great to work with. Meaghan Mansfield went above and beyond. She is a ten out of ten. I was experiencing weird ignition problems and texted Meaghan that I needed to drop Meaghan Mansfield went above and beyond. She is a ten out of ten. I was experiencing weird ignition problems and texted Meaghan that I needed to drop off the car and get a rental. Even though she was in a training class she responded and told me what to do. The problem is now resolved. More
by Bruce Short
Employees Worked With
Meaghan Mansfield.
September 21, 2017
Samantha Had a wonderful car experience with Samantha, She was knowledgeable courteous..... she's very thorough very thoughtful and We really enjoyed the ex Had a wonderful car experience with Samantha, She was knowledgeable courteous..... she's very thorough very thoughtful and We really enjoyed the experience at Rairdons experience More
by Rebecca
Employees Worked With
Samantha
September 18, 2017
The Best This is the only dealership I will be doing business with and I will be telling everyone in my entire company of 400+, that also happens to be in Kirk This is the only dealership I will be doing business with and I will be telling everyone in my entire company of 400+, that also happens to be in Kirkland not one mile from the dealership, to do the same. What's more, I will be telling everyone in my parent company, which employs over 200,000 people, to shop Rairdon's if you are local or to take a hard look at your local Jeep, Dodge, Ram, and Chrysler (not to mention Alfa Romeo and Fiat, etc.) dealership. I want to specifically point out Jason Cassem and Allison Wolfe as among the most stand out people to do business with I have met, literally, in my life. These people give a xxxx about you, about getting you into exactly what you want and making it happen. They are the quintessential customer-centric, 'customer obsessed,' dynamic duo. They need to write the book on how it 'should be done' in the automobile business. I would suggest working with them both to EVERYONE! Also a shout out to Zeze for making things easy and excellent in online and Email communications, as well as to Joe for making things seamless and easy, again, total customer focus. There are several others, both in sales and service, whom are also outstanding, and between all of them they make one xxxx of a good team!! The vehicle, a 2017 Jeep Renegade Trailhawk...they just happened to have exactly what I had designed on the Jeep website (which is excellent by the way, check it out!!) in stock and ready to roll, right down to the color! Jason didn't really even need to talk to me, he read my mind and brought up the Jeep I was astral projecting, apparently. Suffice to say, their inventory is second to none and their staff strive to get you into exactly what you want and spare no effort. The vehicle is rock solid. I am floored by the ease and outcome of this experience and would give my utmost recommendation, and my wife seconds that!!! Thank you, Rairdon's!!! Thank you, Jason, Allison, Zeze, Joe and the whole team, you are the best that there are in the business!!!! More
by William Gilroy
Employees Worked With
Jason Cassem, Allison Wolfe
September 17, 2017
New car purchase All went smooth. The staff was really nice and provided good information. Coffee is good. The staff is also really friwndly and professional. Good exp All went smooth. The staff was really nice and provided good information. Coffee is good. The staff is also really friwndly and professional. Good expuerience here. More
by Ken Dupuis
Employees Worked With
Samantha Baker
September 15, 2017
$500 oil change. I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shi I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shifting mechanism. Instead of diagnosing the problems and contacting me with the solutions to move forward, they took it upon themselves to monkey with the steering for an hour, fail to fix it, and charge me $148 for their failure. They did the same for the clutch, except they failed to even find out what it is, and charged me another $148 for that failure. They then added an un-itemised catch-all "shop charge" for $45 (illegal in many states), telling me it was for temporary (paper) floor mats, (plastic) seat cover, and oil disposal, none of which was itemized. The paper mats are probably 10 for a penny. It could have been for Starbucks for all I know. In addition to refusing to itemize the shop charge, they would not give me a recipe when I left my car with them. So adding the tax to the whole thing came out to $491.03, and all I went away with was an oil change and tire rotation. THIEVERY. More
by JoeAKA
Employees Worked With
Tim
September 14, 2017
DEF malfunxtion Took 3 days due to parts not available other wise work completed as advertised....Service rip was very helpful and explained the service required co Took 3 days due to parts not available other wise work completed as advertised....Service rip was very helpful and explained the service required completely. More
by Ratommyb
Employees Worked With
Lee Cunningham
