Rairdon's Dodge Chrysler Jeep of Kirkland

300+ dollar buttons. Rairdon's wanted 300+ to fix the cancel button the size of your pointer finger nail on the steering wheel. It took me 2 min on YouTube to find the fix Rairdon's wanted 300+ to fix the cancel button the size of your pointer finger nail on the steering wheel. It took me 2 min on YouTube to find the fix and $30 for the factory part, less the 10 minutes to fix. Think about that... I paid $30 dollars from Mopar (no deal, no sales, just a straight transaction). So Rairdon's wants over $270+ dollars to undo 8 screws and drop in the button. For a total time of 10 min. I had the argument with a buddy and he said "Oh well it must be in the official repair book and it says to bill 2 hours for that button." Here is the link to the Mopar button for 30 dollars. AND the You Tube fix... https://www.mymoparpart.com/p/Jeep_2011_Wrangler/Cruise-Control-Switch-Cruise-switch-ONOFF-SWITCH-SWITCH/51137125/56046094AF.html?partner=googlebase_adwords&kwd=&origin=pla https://www.youtube.com/watch?v=L4uSY2A0KlY Now then common sense says the book is wrong because the fact of the matter is it doesn't take 2 hours multiple YouTube videos and again common sense prove that out, you shouldn't be charging 300+ dollars for a SINGLE part and less then 10 min of time. They also wanted to charge me 200-300 or so for the O/D off button fix. Its a plastic button near the shiftier. Again about the same cost and time to fix it myself... And lastly had a check engine light which is to only thing that I authorized them to fix. The code was "P0456" or "Evap Emission System leak (very small)" Its fixed now but 700+ dollars later (I did get the oil changed and regular maintenance as well)... After I discover the actual level of effort and cost to fix things, then compared it to what they wanted to bill me... even taking into account of having a pro mechanic fix it they are gouging... How so? Well... $300 bucks in labor for a 10 min job (if you took you time!)... that is about $1800 dollars an hour... I wont be back. As an aside... the customer service team is great as usual and they are wonderful people... I have 0 issues at all with them... but the pricing policies and the unbelievable mark up to what could have been a return customer in a year or two... this is totally a Rairdon's Sr. Management/owners issue. I certainly would have liked one of those 5 star visits I see. More

Beware!! I went to this place with the intentions of buying a truck. The first sales person that I dealt with was very nice and knowledgeable. Everything was I went to this place with the intentions of buying a truck. The first sales person that I dealt with was very nice and knowledgeable. Everything was going well until I let them know I had my own financing. They proceeded to tell me they cannot give me the original amount for my trade if I did not finance with them. Reluctantly I proceeded to allow them to do the financing through my bank but I ended up paying a higher interest-rate. I have contacted my bank and let them know what has happened and they are looking into it. Also, the truck that I bought is a certified preowned and according to the certified pre-owned pressure it is supposed to have floor mats . When I brought this to their attention they have been " working on it " for over two weeks. Also, pay attention to the licensing if you do not live in King County. This company charge me over $800 for licensing alone ( which obviously made my payment higher) and then once I got into the finance office he asked me if I wanted to use what would be coming back to me for oil changes. Mind you I am in the same business as a finance manager so I know they did not need to charge me $800 for licensing. Once you put licensing into the computer it lets them know exactly what you would pay where you live. In my case it would be just over $150. Chargeing me $800 for licensing is absolutely crazy and then trying to upsell oil changes for the different! worst customer service and shady as well. I was in contact with one of their Internet girls working on the floor mats and I haven't heard anything in over a week and a half. I was giving them the benefit of the doubt because I know how fast paced this business can be but now I'm fed up which is why I am writing my review now. I will be going to other review sites in writing the same kind of review as this place is shady so please beware and where are you buy. More

Lies, lies, lies I would have to agree with the other one-star reviews and urge you not to do business at Rairdon Jeep in Kirkland. I bought a new Jeep and got $4,000 I would have to agree with the other one-star reviews and urge you not to do business at Rairdon Jeep in Kirkland. I bought a new Jeep and got $4,000 on my trade in, told they had no option but to wholesale the car. Two days later I saw it for sale at Rairdon's for $15,992. Nothing will kill the joy of buying a new car than discovering that you have been ripped off on your trade in. I got stuck with Zizi Rachid as my sales person. Her job is simple. Internet sales and ripping off people on their trade in. How can you tell if Zizi is lying about your trade in value? It's easy. Her lips will be moving. Who knows, maybe all car dealers are like this. I can only hope they aren't. But if you want a truly hellish car buying experience with that hangover of a feeling that you have been ripped off, then Rairdon Jeep in Kirkland is the place for you. More

Not coming back. The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the alrea The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the already high price of nearly $800 for a radiator. They wouldn't release my car without paying the unexpected extra fee for "gloves and screws etc". The service manager was supposed to call the next day but of course she didn't. Previously for a repair they sent back a part I'd paid for. I suspect they padded the labor to cover the part cost. Didn't honor the previous price. The car was totaled in an accident recently and I'm in the market for a new car but I will not be going to Rairdon. More

So-so, 3.5 stars. I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happen I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happened. More

Simple and Efficient Fortunately for me I was able to have the Rairdon dealership service my truck. I have had worked with other Ram dealerships in the area and their serv Fortunately for me I was able to have the Rairdon dealership service my truck. I have had worked with other Ram dealerships in the area and their service departments wouldn't answer the phone, were booked about almost a month in advance and lacked a friendly courtesy. Having now come to Rairdon, though it's a longer drive for me than other dealerships, I will be back. Meaghan Mansfield and her co-workers was very friendly and helpful, found time in the service schedule just a few days out and and when any issue arose it was solved faster than it was found. More

Great experience with Allison and Rich I purchased a new Wrangler there recently. I worked with Rich Regan with follow up by Allison Wolfe. They were both personable and knowledgeable profe I purchased a new Wrangler there recently. I worked with Rich Regan with follow up by Allison Wolfe. They were both personable and knowledgeable professionals. They put me at ease in what is an inherently stressful time-spending money! The one small problem I had with the jeep (tree sap on the hood) was handled quickly and when the time I waited became too long, Allison arranged a loaner car for me and they delivered the Jeep to my home when it was finished in perfect, new condition. I would highly recommend these fine people and this dealership. More