Rairdon's Dodge Chrysler Jeep of Kirkland

Best car buying experience EVER! I was astounded by the impeccable service that I received throughout my buying process. I recently purchased a 2016 Jeep Cherokee Trailhawk and was im I was astounded by the impeccable service that I received throughout my buying process. I recently purchased a 2016 Jeep Cherokee Trailhawk and was impressed with the integrity and friendliness of each person I encountered in the process. I typically dread the car buying process but this was a very different experience...I actually did not hate it. The difference is that every single person I worked with was genuinely kind and not pushy or aggressive. My experience started with an internet chat which was promptly followed up the next morning by Zizi. I went in to look at vehicles and found her to be pleasant, knowledgeable, and interested in meeting my needs. I had planned to look at other dealerships afterward and told her that if I decided to buy a Jeep, I'd be back the next day. I returned to the dealership and Zizi was busy working with another customer so she connected me to Nate. Though I was a little disappointed because she really knew what I wanted, she did a great job of transitioning my process to Nate and he was fantastic to work with. Nate was exceptional! He made the entire process very simple and straightforward. He made sure that my needs were met in terms of car features and financing and worked with me throughout the process to ensure that I was comfortable with the car, the numbers, etc. Zizi checked in with me throughout the process when she had spare moments which I truly appreciated. I have to say that Nate is the kind of sales person that I would go to again and again. Without hesitation, I highly recommend him for his knowledge of the process, his sincere desire to understand and meet customer needs, and honestly because car buying is a lengthy process when financing is involved and this guy is just absolutely pleasant to deal with. My boyfriend, who works in the auto industry, also felt very strongly that we were well taken care of throughout the entire process. We were both even impressed with the finance manager and typically I am checked out by the time I get to signing papers (hence boyfriend there to pay attention to the details, lol). I highly recommend Rairdon's of Kirkland...the internet team is fantastic. Cheers to Nate for being the best and kindest car salesperson I have ever encountered. My needs were met. I am happy about my awesome new car and I am thrilled I was able to purchase it from people that I sincerely felt cared about making sure I got what I wanted. More

We bought 3 vehicles from this dealer in 50 days We first purchased a 2016 Wrangler for our teenage daughter. About a month later, we bought a 2015 Grand Cherokee Overland, trading in our slightly u We first purchased a 2016 Wrangler for our teenage daughter. About a month later, we bought a 2015 Grand Cherokee Overland, trading in our slightly used 2013 Toyota Highlander. A couple of weeks later, we bought a 2016 Challenger Hellcat (1 of 3 on hand). Our sales people were Anthony and Elle, who really took the time to explain everything. Joe Henson was super helpful with the after-purchase experience and Nate took care of financing one of the vehicles. I would definitely recommend this dealership to anyone! More

Perfect Middle for Future Newlyweds, Superb First Experience This was my fiancé and I's first vehicle purchase which is definitely a scary process and we came in with a lot of nerves wanting to make sure we made This was my fiancé and I's first vehicle purchase which is definitely a scary process and we came in with a lot of nerves wanting to make sure we made the right decision. I talked with Austin and Brandy over the phone before I came in and they were both extremely helpful and nice. When we got into the dealership we ended up working with Elle as it was a busy day and wow what a great experience! She was SO sweet and really walked us through all the steps. My father-in-law was around for the first part and extra picky and all of us had different things we wanted in the car. She was so understanding and she found the PERFECT compromise in what we all wanted. The paperwork process went smoothly and she walked us through every step. I never felt pushed into anything and she had an amazing attitude throughout the day. Definitely was tearing up by the end because the whole team made this such a great experience. I couldn't be happier. Thank you, Rairdon!! And thank you, Elle and all the team who helped us! More

Terrible service advise They recommended we get a new radiator For $1500 on a jeep that was barely out of warranty And they want to clean our fuel injector throttle plat They recommended we get a new radiator For $1500 on a jeep that was barely out of warranty And they want to clean our fuel injector throttle plate which Chrysler which says cannot be done They are absolutely trying to milk us for money knowing our car is just out of warranty. There was no leak in the radiator we had a pressure check to prove it. More

This dealership is a pleasure We came in and elle helped out and did a outstanding job,then troy in finance was very informative and help protect our investment. And at the end we We came in and elle helped out and did a outstanding job,then troy in finance was very informative and help protect our investment. And at the end we met a gentleman named Joseph Henson walked us through our vehicle this guy is a professional on all levels every dealership could use this guy overall I will be back thankyou rairdons!! More

I got an awesome deal! I spoke with Elle on the phone about a used Mazda3 that I was hoping to trade my troubled financed car for. She told me that this wouldn't be the best I spoke with Elle on the phone about a used Mazda3 that I was hoping to trade my troubled financed car for. She told me that this wouldn't be the best idea and that I should look for a new car with a bunch of rebates. We walked around the lot searching for that perfect vehicle. I saw a few that I liked. I really didn't want to be paying too much and Elle kept that in mind. We eventually ca,e upon a Jeep Patriot that I test drove and absolutely loved it. It turns so well for an SUV and a lot more spacious from the sedan I was in. In a couple of ours I was driving off the lot with a brand new Jeep, :D More

Got EXACTLY what we wanted These guys are AWESOME. My boyfriend and I wanted to purchase a new 2016 Jeep Renegade Trailhawk and the dealer we worked with, Elle, was fantastic. I These guys are AWESOME. My boyfriend and I wanted to purchase a new 2016 Jeep Renegade Trailhawk and the dealer we worked with, Elle, was fantastic. I had never seen the car before or driven it but immediately fell in love with it when I first saw it. She gave an excellent review of the car and any information we had questions about. I could tell she cared about helping us in any way she could and doing her best to get us the best deal possible. When we asked if they had any features available that we really wanted, Elle did what she could to search the inventory and find exactly the car we were hoping to buy. The service guys are also fantastic and very friendly. Would definitely recommend this place for anyone looking to buy a Jeep. Rairdon is the #1 Jeep dealer in the area! More

Wish I Could Rate Them Negative Stars This is the worst dealership I have ever dealt with. I worked a deal with them after 5 hours in the dealership and hours over the phone later, they ac This is the worst dealership I have ever dealt with. I worked a deal with them after 5 hours in the dealership and hours over the phone later, they accepted my offer and asked me to come in and sign. I got into my truck and started driving to Kirkland only to get a call back from sales stating unfortunately someone else is buying that truck but they can show me another which of course was conveniently more money. This is not the first time they have not been able to take care of me, the wife ridiculed me for giving them a second chance.... lesson learned, I will never go to them for anything and I truly hope people read this and do not buy a vehicle from them. They truly are the most dishonest, and worst dealership I have ever dealt with in my life (and I include used car lots in that statement). Rairdon's defines "Stealership". Dealt with Vince and others, who I could never get a call back from, or get in touch with (even after being approved). This is the worst customer service I ever received in my life and ended up working with other people after Vince went dark on me. I went through USAA car buying service and I will file a complaint with them against Rairdons also. In the end I guess I should thank them because driving back home from Rairdons I got in contact with the best dealership I ever dealt with in my life. Bud Clary in Moses Lake Washington was amazing. I got a better deal because sales there wanted to make a wrong right that was not even caused by them (even got a better % rate because their finance department really worked hard). I showed up truck was detailed and ready to go with a full tank of gas and DEF, signed with sales, signed with finance, and bam I was done (total time at Bud Clary with taking pictures and everything was 45 minutes). More

Run, don't walk, to Rairdon of Kirkland! Run don't walk to Rairdon of Kirkland, and introduce yourself to Nate Hamblin and Elle Bush, and find yourself completely satisfied with your car purc Run don't walk to Rairdon of Kirkland, and introduce yourself to Nate Hamblin and Elle Bush, and find yourself completely satisfied with your car purchasing experience, like I did. I am sincerely overwhelmed with my experience with Elle Bush and Nate Hamblin. First let me start with that I have owned a Jeep since 2010, and honestly have primarily worked with one dealership. I had visited Rairdon in the past, but wasn't impressed at that time. Well, its a new story now, and I am grateful. It started a week ago or more with Nate responding to my inquiry on a car I saw online. I stood him up last Friday night. He was a gentleman. Through a phone call or a few emails, I also spoke with Rich (perhaps a GM), I literally have their cell numbers in my phone. Then Nate Hamblin introduced me to Elle Bush. She speaks my language, honest and kind. Let me also tell you this. I am a single mother of two, with one income, and a two year old car that I have had such bad luck with for two years. I have a limited budget. I don't buy cars for fun. My sweet kids and I have medical reasons to work with, and goodness, how annoying is that! :) Not the ideal customer! Not to mention , the gross negative equity in my last purchase! Anyway, even though I had planned on waiting to see if their would be any specials next month for the manufacturer, I still decided to drive up their and test drive a car. They did not bait me into it with empty promises, they didn't even expect me. With child in tow, I absorbed Elle's entire day. Literally. I can't explain how it feels to have had someone invest in me, for less personal gain than they could have benefitted from, from another client. I completely converted. Hugging Nate Hamblin and Elle Bush good night (literally good night) meant that I am converted. Client for life. And in my personal and professional world, I will be encouraging my people to drive that 40 minutes to the best service I have experienced in my life. And you, run don't walk to Rairdon of Kirkland, and introduce yourself to Nate Hamblin and Elle Bush, and find yourself completely satisfied with your car purchasing experience, like I did. More

Super friendly Very pleasant buying experience with both Elle and Joe! Elle showed us our options for the various Jeep Wranglers and Joe showed us how to work with Very pleasant buying experience with both Elle and Joe! Elle showed us our options for the various Jeep Wranglers and Joe showed us how to work with the removable tops. More