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Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 891 reviews
December 29, 2015
Great used car experience My buying experience was quick, easy and they even replaced the car battery for free before I drove away (their idea, not because I noticed anything). My buying experience was quick, easy and they even replaced the car battery for free before I drove away (their idea, not because I noticed anything). They accepted my offer without any of the usual back and forth of dealerships and had the used Jeep detailed and ready for me when I arrived, along with the paperwork. One of the easiest, smoothest car buying experiences of my life. More
by Jeff
Employees Worked With
Richard
December 29, 2015
Nothing but games and crazy prices I was trying to buy a soft top Jeep for the dealership. When we talked over the phone, they were quoting great pricing, but when it came time to actua I was trying to buy a soft top Jeep for the dealership. When we talked over the phone, they were quoting great pricing, but when it came time to actually buy the car suddenly all the discounts disappeared. They wanted me to pay full price for the vehicle. Its a soft top during the winter! Not only that all the websites showed that the Jeeps should be deeply discounted. They just wasted my time. This dealership a great example what gives car dealerships a bad reputation! More
by WZN Exclusive
Employees Worked With
Richard Regan
December 08, 2015
And you thought their sales dept was bad Another terrible experience at Rairdon's Jeep of Kirkland, but this will at least be the last time... I've been a sales and service customer here sinc Another terrible experience at Rairdon's Jeep of Kirkland, but this will at least be the last time... I've been a sales and service customer here since I purchased my 2012 Jeep here new. The vehicle has had ongoing issues with squealing coming from the engine since its first oil change. After replacing multiple components numerous times for the same issue, they have now decided it needs an alternator (the one thing that wasn't replaced during all of the other attempted repairs) and refuse to cover it under warranty. Now if this was caused by abuse or neglect I would completely expect to have to pay out of pocket for the repairs... same for maintenance, but absolutely not for an ongoing warranty issue. After reminding them of the ongoing issues they still completely refused to help. The manager (with the authority to resolve the issue) was busy all morning and couldn't be bothered. I guess I'll have to find a new (non-Rairdon's) dealer for all my maintenance and service and I guess they'll have to find another sucker to take advantage of... Be warned this dealer, will NOT stand behind their product or services. *UPDATE* Rairdon's service manager called me back to discuss the situation. She said that she reviewed my service history as well as this review. After lecturing me a bit about "how things work", she explained that they would NOT be willing to assist me further. So here's what you get to look forward to here at Rairdon's... Terrible service followed by more terrible service after you complain. Do yourself a favor and find a good, reputable Jeep dealer. There's plenty of them out there, just make sure Rairdon's is not in the name. More
by RJ
Employees Worked With
Zach W
December 04, 2015
Buy a Jeep with the best price! My wife and I went to at least 5 Jeep dealers, and Raidons of Kirkland was the only one that provided me the best price, with the most options, on our My wife and I went to at least 5 Jeep dealers, and Raidons of Kirkland was the only one that provided me the best price, with the most options, on our first visit! They don't play any tricks! They don't need you to get a good price from other dealer, and they try to beat it. They just provide the best price, that you don't want to miss. Please note that they don't deliver the car with full tank of oil. You may talk to them before. BTW, we really like Stephen, a humorous and helpful guy! More
by Andy
Employees Worked With
Stephen Bruneau
November 19, 2015
Suprised My wife wanted a new Jeep Cherokee so we shopped around and found the exact one up at Rairdon's in Kirkland at a very good price. I called ahead to in My wife wanted a new Jeep Cherokee so we shopped around and found the exact one up at Rairdon's in Kirkland at a very good price. I called ahead to insure that the vehicle was still available because we live in Olympia. It was, so my wife, my 4 year old and myself make the trip up to purchase the Jeep. We arrive and the vehicle was out right in front waiting for us. We were supposed to meet with James but he was busy and had set up that Mark would help us. Everything was fine until the final paperwork where there was a misunderstanding with the numbers. My wife and I decided to leave and not purchase. Mark called the next day and we came to an agreement and he offered to drive the vehicle down to Olympia so I did not have to drive back to Kirkland (on a Friday , no less). I really appreciate Mark going the extra mile (or 5 hours worth) to make my wife very happy. More
by mjjohnson
Employees Worked With
Mark ? was the primary
October 17, 2015
Great dealer to work with First class all the way, Brandy was a pleasure to work with. Got us a fantastic deal on a new Jeep. Highly recommend to any one who wants a no hassle First class all the way, Brandy was a pleasure to work with. Got us a fantastic deal on a new Jeep. Highly recommend to any one who wants a no hassle experience. Make sure you ask for Brandy, she will take great care of you! More
by Djnseattle
Employees Worked With
Brandy Porter
August 26, 2015
WORST DEALERSHIP WORST DEARLERSHIP - I saw an internet price for a new 2015 Jeep Patriot for $9999.00; I called the next day and confirmed the they had two on the lot WORST DEARLERSHIP - I saw an internet price for a new 2015 Jeep Patriot for $9999.00; I called the next day and confirmed the they had two on the lot for that price so I hurried down there the same day despite it being 65miles away and over an hour drive with no traffic. Once I arrived the price changed to $17,000 the only way to get it to $9999.00 was to qualify for several rebates (very misleading). Brandy Porter told me there was a $3000.00 warranty package being tacked on but said “Don’t tell anyone I said this but you can just return it later and they will cut you a check”. My credit was poor but they told me they could get me the car for $459.00 a month, then after waiting an hour and a half, I go to sign my paperwork, no discussion of the Apr. which was 11.99% and that the loan was 75 months (not 60), in the end I would be paying over $10,000! in interest on a $20k car. After signing and looking over the numbers that didn’t add up I noticed in addition to the $3000.00 warranty there was a $1200.00 maintenance package added that was NEVER discussed. After getting the car home I noticed the car was pulling to the right, I also noticed a good size paint chip in the driver door, and the front passenger fender extending down to the bumper and turn signal were not assembled straight. I called the dealership the next day to report these issues. They told me to bring the car back to them despite there being a closer dealership because they could not work with them to get me a loaner car. I then take the car back in and they say repairs would be quick and would be done by the end of the day; I get a loaner and stay in the area until the end of the day. They call me just before closing and say my car is ready, when I show up the paint ding is orange colored, they tested the alignment but never drove the car to check the pulling to the right, and the nothing was done to the bumper or fender to straighten it. I end up driving home and return 3 days later, again nothing had been resolved other than they painted the door ding the right color and added some 3m clear strips along the edge of all the doors except one door now has moisture trapped underneath the plastic forming a bubble. They called down someone who installed the 3m strips and he assured me the moisture would go away within a few days, which it has not. I was explained that the pulling to right was caused by the torque steering. I talk to the GM Kevin throughout this process who offered no help and did not really seem to care especially all the time off work/gas etc. At no point was I asked how to make the situation better and the only thing offered to me after I complained about all the time and travel was to fill up my gas tank for the ride home. I also was informed by Kevin that the warranty and maintenance package I wanted to return would NOT come back to me by check but would go back directly to the bank, I told him that Brandy had told me quite differently and all he could say was, “I don’t know why she said that”? So now I am told to go sign a warranty cancellation form with Rob from finance who I talked to days before about possibly getting a lower interest rate and possibly redoing the deal in light of the warranty and maintenance $4200.00 I planned on returning to help get a lower monthly payment. When I do go sign the cancellation Rob is very short with me and says the deal is done so nothing can be done for the interest rate, I then ask him about the warranty coming off the deal which he says will take up to 45days, and he doesn’t know how the bank will handle it, either as one large payment or take it directly off the loan. I am still with a defective vehicle that I am not pleased with all I want is the car I signed for that is in NEW perfect condition no defects, straight body. I finally took my car to Dwayne Lane Ford they WERE able to find the bumper that was not aligned correctly causing the turn signal, hood, etc. to then all be off. They were able to fix it after Rairdon said there was nothing wrong. WORST DEARLERSHIP More
by acraw99
Employees Worked With
Brandy Porter
July 13, 2015
Went in for a refi, came out with a brand new car, Bob! I had a high interest rate on my used Kia. Didn't think I'd qualify for a Jeep, just came in to Rairdon’s for a refi quote. But Elle Bush, who I consi I had a high interest rate on my used Kia. Didn't think I'd qualify for a Jeep, just came in to Rairdon’s for a refi quote. But Elle Bush, who I consider a friend now, figured out I was sort of indifferent about my Kia. It was good, no problems, but it wasn’t anything that excited me or made me proud. So we went window shopping at Jeeps, no pressure, no smarm, just a fun time with a laid back woman seeing if I found anything exciting. And I did. Course I figured that’s where it had to end, but she gathered up the rest of the dream team, and between Jesse, Kevin, Patrick, and I’m sure a lot of other players, somehow I not only qualified but got an insanely low interest rate, monthly payments very close to what I was already at, and a heck of a lot more equity, prestige, and love. I can’t help it, my Kia was nice, but my Cherokee is one classy, sexy ride. Thanks so much to the dream team! More
by AvaFree
Employees Worked With
Elle Bush, Jesse, Kevin, Patrick Kavulu, Joseph Henson
July 01, 2015
Liers, deceptive sales practice. I saw a Dodge truck advertised online I called to make sure they still had it after being on hold ten minutes while they checked they told me it was t I saw a Dodge truck advertised online I called to make sure they still had it after being on hold ten minutes while they checked they told me it was there. I drove an hour through traffic got there and they tried the bait and switch on me. Told me they "couldn't find it" but they had this great other truck they had already pulled up. Only two years older 10,000 more miles and they wanted $6,000 more. Liers, I left and will never return. Very deceptive sales practice for a dealership. A complete waste of my time. Do not go there. More
by Alliwantisastraightdeal
Employees Worked With
Sales associate and sales manager
March 11, 2015
Black on Black 2014 Jeep Sahara I wanted to wait a while before posting this, because i wanted to make sure servicing was also up to my expectations. i thought that we only received I wanted to wait a while before posting this, because i wanted to make sure servicing was also up to my expectations. i thought that we only received 3 free oil changes with a new purchase however it was 12 free oil changes which I am very happy about. The oil service is first come first serve is about 1.5 hours, but what do you expect! Jimmy and Rich were really good, professional at all times, made sure I was completely satisfied, We also received a cheaper interest rate the next day from the finance guy, and Rich met us the next day further up north at our gym. (he has a really nice motorcylce). Anyway I know car dealership experiences can be a pain, I think this was the best. Putting the customer 1st is key to any succesful business and communcation play a big role in that. I like the openess and willingness wo work with me on my trade. Big thanks to Rich and Jimmy, I appreciate have my jeep! More
by Smoothy
Employees Worked With
Jimmy Haywood and Rich
