Rairdon's Dodge Chrysler Jeep of Kirkland

Everyone at the dealership was very patient and made my buying experience stress free. My only issue was I promised a FULL tank of gas:( Other than that I will definitely be using them again. Thank you. buying experience stress free. My only issue was I promised a FULL tank of gas:( Other than that I will definitely be using them again. Thank you. :) Love my Jeep Compass! More

I was looking for new FIAT 500 Pop which was published online. Richard was our sales person. He provided very good customer experience and was very attentive throughout the whole process. I am very happy online. Richard was our sales person. He provided very good customer experience and was very attentive throughout the whole process. I am very happy with my new Fiat. Everyone was very friendly and no pressure form anyone. I want to highly recommend Richard and the dealership. Thanks. More

Like most people, I don't like car shopping. These guys made it easier, and could not have been nicer. They were super patient with me and gave me options to choose from. In the end, I'm in love wit guys made it easier, and could not have been nicer. They were super patient with me and gave me options to choose from. In the end, I'm in love with the Jeep I bought, and I highly recommend this dealership. Everyone there was friendly, helpful and as accomodating as possible - right down to the financing department. You won't be disappointed! More

Their ability to answer the phone in a timely manner is terrible. I had to bring my new purchase back for repairs that I was informed that it would only take a day to complete and they had it for four day terrible. I had to bring my new purchase back for repairs that I was informed that it would only take a day to complete and they had it for four days and I still have to return for them to actually complete. I was made to feel that I was putting them out by requiring them to do what they said that they would do. When I am asked if I want it like new or just fixed it made me feel that I was not a priority for the service department. When I spoke to the service manager in person (who knew who I was before I met him) all I received was a "I'll get your service rep" and this was after I spoke to him on the phone and expressed my unhappiness with the service that I was receiving. My spouse was met with a snide comment about not being able to keep up by the sales staff. When it was finally ready for pick up it was not really ready as when I arrived prior to the time provided it was still not completed so my wait started. When it was finally "ready" it was not even at the dealership and I had to be shuttled to where my purchase was. There was no dealer checks to be sure that the repairs were completed to meet their quality expectations. It just made me feel that I was just another problem that they needed to get out of the area as quickly as possible. I qualified for a rebate and was informed to provide it I was not given an email address to send it too. After I received the address I sent it and then I was informed that I sent the incorrect one (I sent the exact one that they asked me to send). I was then asked to send another document and it was needed quickly and I apparently was not providing it fast enough. After I sent the document I asked to be sure that it was the correct one and still have not received anything back, so I can only presume that it was good enough. I would not recommend this type of treatment to anyone and will not recommend this dealership to anyone. More

I want to thank Mike Jerabek for his friendly and professional assistance when I purchased my new Jeep Wrangler on July 4. I appreciate his knowledge and his willingness to take the time to show me professional assistance when I purchased my new Jeep Wrangler on July 4. I appreciate his knowledge and his willingness to take the time to show me all the new vehicles that might fit my requirements, and make suggestions about alternatives. Also a thanks to Wendy in finance for making that process happen without a glitch, and for getting me 1% less on the financing than we negotiated on the original deal. More

It is very difficult to summarize what a horrible experience I had at this place. For your own good..."buyer beware." Especially military, our lives are difficult enough as it is, we don't need pla experience I had at this place. For your own good..."buyer beware." Especially military, our lives are difficult enough as it is, we don't need places like this taking advantage of us. But unfortunately I learned the hard way. Internet/phone conversations were only meant to lure me in. They would provide no specifics through online/phone conversing, only come in, come in, come in and that's the only way they will answer questions/concerns. When I walked into the dealership I stated that I was interested in a specific vehicle I saw online. The guy told me to wait a minute while he got someone to help me. After 40 minutes a sales person approached me. There were only about 3 other customers there, so the extended wait was definitely not because they were too busy. And it is obvious why. Then I was just passed around from sales person to sales person (Brandy, Vinnie, Paul) every time I questioned anything that was either thrown in front of me to sign or if I asked for further clarification with any concerns. Basically they gave me the runaround. Every time I asked anyone a question they would just redirect it to someone else. Then when asked, they wouldn't have an answer so they would just start talking about something off topic. The finance office was no better. The same over the top and unnecessary pressure to stop asking questions and just "hurry up and sign" was the atmosphere. I was being hurried and rushed to just sign away from this Sonny character. I also received a rude lecture telling me not to worry about any details that I had concerns about because I was getting a great deal. He continued and said something along the lines that they are overpaying me for my trade-in, and he can't even believe that they are selling me the new vehicle at this price. He further stated I was lucky and should just be grateful because the dealership is losing so much money with my sale. All of this being said as he threw what I assumed was an invoice down on the desk. Even the GM, Chris made comments such as, "you better do this or else" and "I'm not in the business of repeating myself, I only say things once" to me. I think his dealership scare tactics are a little outdated. Everything said and done, I am embarrassed that I was taken advantage of by seasoned professionals who unnecessarily hassled me with anxiety and uncalled for pressure. But, I finally found a dealership that has a professional staff who is ethical and creates a comfortable and family friendly environment - West Hills Jeep in Bremerton. I just bought a new vehicle from them last week and couldn't be more satisfied and proud to (only) be their customer and a part of their family now :) More

I was dealing with Michael the internet sales manager. Agreed tot he price for a Jeep Sahara that was in the online add. I agreed to come all the way from Salem, OR for this. He also said it was a hard Agreed tot he price for a Jeep Sahara that was in the online add. I agreed to come all the way from Salem, OR for this. He also said it was a hard top, and it was not. We arrived at the dealership only to be told "Michael does not work Sundays." Why did you come when he is not scheduled? Because he did not tell me. Then they would not even honor the price that had been listed on the internet for a week and was still online today. They claimed out of nowhere that to get that deal, I had to be trading in a Volkswagen. Nowhere on their site does it mention that, and in no communication with Michael did he mention that. The Jeep was also missing its spare tire. Long story short we walked out and made a cash purchase of a slightly used Jeep at Chaplin Chevy in North Bend. Unbelievable that dealerships still pull this crap in 2013. I guess they can rob the easily pushed and those with bad credit. More

I had been looking for a good used vehicle and went to several dealerships. i got nothing but runarounds and frustration. It seemed that every where I went all they wanted to do was sell me what they want several dealerships. i got nothing but runarounds and frustration. It seemed that every where I went all they wanted to do was sell me what they wanted to sell me. After the third dealership and more frustration than I could handle me and my wife decided to try Rairdon's of kirkland. From the time we got there we noticed that the sales staff was listening to our needs and then began to show us vehicles that we had wanted to see from the start. We finally decided on a 2006 Ford Explorer, Eddie Bauer edition. They worked very hard to get us a great rate on the financing, beat the best offers we had on interest by over 10%, yes, you read that correctly, 10%. We ended up with a vehicle that was better than we thought we could get with payments that were well within our budget. I honestly never thought that buying anything from a dealership would actually be enjoyable. I will recommend Rairdon's to all of my friends and family. I have no doubt at all that when I am ready to buy again I will be going back to Rairdon's. If you think that shopping at a dealership is a hassle then you have not tried these guys yet. In the end I got a vehicle that was in fantastic condition and it was sold to me for below the blue book value. There are not enough wirds to tell you how happy and satisfied I am. Thank you to all of you at Rairdon's of Kirkland. Sincerely, Robert Davis More

Michael Jerabek did a great job with our new car sale. He is very knowledgable and worked to get just what we needed. Overall great buying experience! He is very knowledgable and worked to get just what we needed. Overall great buying experience! More