Rairdon's Subaru of Auburn

Very Happy Krystal was great at following up with me and scheduling. Ian did an amazing job of getting me checked in, answered questions as well as educating me Krystal was great at following up with me and scheduling. Ian did an amazing job of getting me checked in, answered questions as well as educating me about my vehicle. He showed the same excellent customer service when I picked up my car! More

service feedback I went to Rairdon's this time as a "default' move...I was a LONG time customer until I sold my Subaru last year. When the Volkswagen dealer said it wo I went to Rairdon's this time as a "default' move...I was a LONG time customer until I sold my Subaru last year. When the Volkswagen dealer said it would be 2 weeks until they could do my oil change,, I knew where I could get excellent and Timely service! I was Not disappointed... The tech went out of his way to service my car, consulting with Volks people to get right and fair cost parts for my car! I am only disappointed that (given my elder status) I cannot recall the gentleman's name! Though to ge fair, I have always had this experience with their service department. More

The best experienced It was a best experienced going to this dealership. No pressure of selling their car and easy to navigate the price. Very professional and taking care It was a best experienced going to this dealership. No pressure of selling their car and easy to navigate the price. Very professional and taking care of friendly business. Will definitely recommend to anyone. More

First time customer,and I'll be returning! Good service, and the car looks and runs great! Making reservations through the car was super convenient. Took longer than expected, but it was accept Good service, and the car looks and runs great! Making reservations through the car was super convenient. Took longer than expected, but it was acceptable. More

Recall Service Thank you for reaching out to me via email regarding the recall on my Subaru. An appointment was scheduled for me shortly after and when I went in to Thank you for reaching out to me via email regarding the recall on my Subaru. An appointment was scheduled for me shortly after and when I went in to get it serviced, I was pretty in and out right away. Keep up the good work! More

Professional, Streamlined Service In addition to taking care of my oil change, Ian noticed I had an upcoming October appointment. That had a cancelled and he offered to complete that In addition to taking care of my oil change, Ian noticed I had an upcoming October appointment. That had a cancelled and he offered to complete that airbag replacement if I could leave the car overnight. He gave me a loaner and, voila, it saved me an appointment in October. Cheers! More

Quick and painless Cameron greeted me as soon as I walked in and got me all checked in. was in and out in less then 40 minutes! it was easy breezy Cameron greeted me as soon as I walked in and got me all checked in. was in and out in less then 40 minutes! it was easy breezy More

Good service. Clear communication Warranty service for recurring headlight failure was handled smoothly. Tech found a separate brake light failure issue. The Brake light service took l Warranty service for recurring headlight failure was handled smoothly. Tech found a separate brake light failure issue. The Brake light service took longer than expected. More

Service Took the car in for an oil change and tire rotation at 11am. All services were performed to our satisfaction. The only thing is that even with a sched Took the car in for an oil change and tire rotation at 11am. All services were performed to our satisfaction. The only thing is that even with a scheduled appointment, our wait was still 1.5 hours. More

Not so good today. Better before ownership change. The past few services the times to do the work has gotten longer, for various reasons. Currently for the remodel. The post agent/service review has The past few services the times to do the work has gotten longer, for various reasons. Currently for the remodel. The post agent/service review has almost stopped, not going over the service that was performed and "the needs to keep an eye on (break pads, tires and other little things)." I don't think the service person who did the work actually did the walk around and full competent check. I asked to have the drivers side break light checked and replaced. When the agent located me, I had to ask if the work had be completed. The answer was "no." After the work was done, the agent and I did a quick check, and thought all was complete, I left. Upon returning home I had done a more thorough check and noticed that parking/break light above the one replaced was out and as I did my own walk around, I noticed my daylight/driving light was out (both on the drivers side). These items had be caught in the past by your service people. Diligent work and followthrough. Mentioned was a few liquids were low (break fluid & power steering fluid), also in the past those would have been adjusted or added. Knowing that I will be having more work coming soon (150,000 mi service). More