Rairdon's Subaru of Auburn

Professional, Streamlined Service In addition to taking care of my oil change, Ian noticed I had an upcoming October appointment. That had a cancelled and he offered to complete that In addition to taking care of my oil change, Ian noticed I had an upcoming October appointment. That had a cancelled and he offered to complete that airbag replacement if I could leave the car overnight. He gave me a loaner and, voila, it saved me an appointment in October. Cheers! More

Quick and painless Cameron greeted me as soon as I walked in and got me all checked in. was in and out in less then 40 minutes! it was easy breezy Cameron greeted me as soon as I walked in and got me all checked in. was in and out in less then 40 minutes! it was easy breezy More

Good service. Clear communication Warranty service for recurring headlight failure was handled smoothly. Tech found a separate brake light failure issue. The Brake light service took l Warranty service for recurring headlight failure was handled smoothly. Tech found a separate brake light failure issue. The Brake light service took longer than expected. More

Service Took the car in for an oil change and tire rotation at 11am. All services were performed to our satisfaction. The only thing is that even with a sched Took the car in for an oil change and tire rotation at 11am. All services were performed to our satisfaction. The only thing is that even with a scheduled appointment, our wait was still 1.5 hours. More

Not so good today. Better before ownership change. The past few services the times to do the work has gotten longer, for various reasons. Currently for the remodel. The post agent/service review has The past few services the times to do the work has gotten longer, for various reasons. Currently for the remodel. The post agent/service review has almost stopped, not going over the service that was performed and "the needs to keep an eye on (break pads, tires and other little things)." I don't think the service person who did the work actually did the walk around and full competent check. I asked to have the drivers side break light checked and replaced. When the agent located me, I had to ask if the work had be completed. The answer was "no." After the work was done, the agent and I did a quick check, and thought all was complete, I left. Upon returning home I had done a more thorough check and noticed that parking/break light above the one replaced was out and as I did my own walk around, I noticed my daylight/driving light was out (both on the drivers side). These items had be caught in the past by your service people. Diligent work and followthrough. Mentioned was a few liquids were low (break fluid & power steering fluid), also in the past those would have been adjusted or added. Knowing that I will be having more work coming soon (150,000 mi service). More

Good, helpful service I went in for one service, and they ended up doing three without any questioning. That saved me another long trip. The service advisor, Jessica Wile I went in for one service, and they ended up doing three without any questioning. That saved me another long trip. The service advisor, Jessica Wiley, who worked with me was very kind and helpful. She made everything so easy for me. More

Car recall service Anthony was great, friendly, and informative. He provided me with up to date calls regarding my car. Would highly recommend this dealership and workin Anthony was great, friendly, and informative. He provided me with up to date calls regarding my car. Would highly recommend this dealership and working with Anthony. More

Recall service The dealer is prompt and nice service. The employees were friendly. Would recommend this dealer to others. Service dept was a little confusing due to The dealer is prompt and nice service. The employees were friendly. Would recommend this dealer to others. Service dept was a little confusing due to remodeling. More

sales Department lie's, Service doesn't follow up Multiple lies durinsales process had us second guessing our purchase. Once delivered we had a few questions for service. They said they did delivery Multiple lies durinsales process had us second guessing our purchase. Once delivered we had a few questions for service. They said they did delivery inspection that they definitely had no time to do after the car was driven from another dealership and then keys given to us. They had to ask Subaru corporate a question and after a month I still haven't heard a peep. More

Oil change Very helpful but my lane change sounds still aren’t working. I will have to come back another time. I also wish the complimentary car wash came with a Very helpful but my lane change sounds still aren’t working. I will have to come back another time. I also wish the complimentary car wash came with a dry. Don’t like water spots :) More