Rairdon's Subaru of Auburn - Service Center

Prompt & courteous service. Answered questions and upfront with the costs of our service. Did not do unnecessary work and kept to the cost agreed upon. Answered questions and upfront with the costs of our service. Did not do unnecessary work and kept to the cost agreed upon. More

The service center maintain my 2015 Subaru Outback good condition and that helps me to drive the car around with confidence. condition and that helps me to drive the car around with confidence. More

Excellent care from Nazar in customer service. He kept me informed during the process. The car was ready when he said. He also checked to make sure I installed the cargo mat correctly. He kept me informed during the process. The car was ready when he said. He also checked to make sure I installed the cargo mat correctly. More

We take both of our Subarus to Rairdon Subaru in Auburn for all service needs. Our loyalty to this dealership has been earned by their great service. Their service department team is always friendly, cor for all service needs. Our loyalty to this dealership has been earned by their great service. Their service department team is always friendly, cordial and welcoming. I seek out Cameron when visiting as his interpersonal skills and drive to do what’s best for us and our vehicles is always 5/5 or 10/10. We will continue our loyalty based on our past and current experiences! More

Great service under a stressful car breakdown. Called ahead and Nazar met me at the counter, gave me a glass of water and the keys to a rental car. He patiently answered all my questions which wer Called ahead and Nazar met me at the counter, gave me a glass of water and the keys to a rental car. He patiently answered all my questions which were plenty and kept in touch regarding the repairs. More

Excellent, faster and great service at Subaru All was made with quality attention and professional staff made with quality attention and professional staff More

I highly recommend Rairdon’s Subaru for taking good care of my Outback … for doing the oil change , tire rotation and brake fluid flushed. Thanks to David for helping us. of my Outback … for doing the oil change , tire rotation and brake fluid flushed. Thanks to David for helping us. More

Negligent, dirty, irresponsible service. I recently took my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a st my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a strong oil smell (headache inducing smell), but assumed maybe it would go away. Two days later, I went to strap my daughter into her car seat and noticed something seemed odd. The seat was in its usual place, but something was different and I couldn’t quite place it. It was only when I pushed on the seat, after already buckling her in, that I realized it had been completely uninstalled and NO ONE SAID A THING to me. I was so shocked and horrified because if I hadn’t been paying attention, I easily could have driven off with my daughter in an unsecured seat. I called and screamed at whatever service person was on duty at 6:50am, before reinstalling the seat, so I could go about my day. The only thing he said was “legally our service techs can’t reinstall car seats.” Um, that’s great, but if you’re so worried about liability, shouldn’t you say something to me, so at least I know to reinstall the seat? I noticed that the latch system was completely in the wrong location, so who knows what they did to my car seat. For all I know, it’s been damaged. The manager then called me back to say he didn’t even know why any service tech would have been in the back seat. When I reached my destination and took my daughter out of her seat, I also discovered the source of the oil smell. Whatever service tech had removed the seat from my car also left his dirty oil stained rag in my car, right below my daughter’s car seat. So, she was also inhaling oil fumes the entire ride. The manager later called back and basically said sorry and that “the situation has been rectified”, but provided no detail. Regardless, that is the last time I will go to Rairdon Subaru and I won’t ever buy another car from any Rairdon location ever again. Definitely inspect your car after getting any service done at this dealership. More

Great Customer service. This gal named Jessica Wiley in the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me into a nice Crosstrek loaner car. Not too long after that I came back in with my brother and financed a new Subaru Crosstrek and trade my Impreza in. Got a great low interest rate on my new car and super friendly helpful staff. More