Rallye BMW

My 535i had an engine malfunction problem which made the car barely drivable. When I first drove into the dealership without an appointment no one could help me, also because no loaner was available. But th car barely drivable. When I first drove into the dealership without an appointment no one could help me, also because no loaner was available. But then the appointment I made was advanced, I was given the loaner, Kevin gave me all his attention, kept me updated on the repair (new fuelpump)and got the car ready before the promised ready-date. I would have also liked to have my one year check-up done during my visit but that was not possible as the one year anniversary is still 3 weeks away. I thought that was a little too exacting. More

when you meet the customer with a smile its already certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next t certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next time because i could not wait all day this time. the waiting room with coffee available was also a pleasure especially in the morning. More

Arrived at 2:30 PM on Friday without an appointment. Had car inspected, washed, windshield wipers replaced and all fluids topped off in 1 hour! Rallye BMW service makes you feel "important". This is a t car inspected, washed, windshield wipers replaced and all fluids topped off in 1 hour! Rallye BMW service makes you feel "important". This is a true luxury car experience. Recommend Rallye. More

Nick is the greatest guy around. I've bought many cars, but the experience with Nick at Rallye is by far the best. Not only was the Nick great, but the delivery specialist was awesome. Friendly, funny an but the experience with Nick at Rallye is by far the best. Not only was the Nick great, but the delivery specialist was awesome. Friendly, funny and personable. The service department, especially Matt Carlson is awesome too. More

Very happy with this dealership and the people. Everyone is very friendly and treats you like a person. I have dealt with Habberstad dealership in Huntington. That dealership is horrible. Rallye works wi is very friendly and treats you like a person. I have dealt with Habberstad dealership in Huntington. That dealership is horrible. Rallye works with you to help you get what you want. Everyone was able to answer my questions. More

Excellent, convenient service department where you drive into the garage are greeted by the prep team and escorted to the service advisor. All service done efficiently while waiting in the cafeteria/lounge into the garage are greeted by the prep team and escorted to the service advisor. All service done efficiently while waiting in the cafeteria/lounge. Plenty of space to work, make phone calls, read or just watch tv. The car was returned to me washed and vacuumed. Very happy with the service at Rallye. More

I had a problem with one of my headlights---a trouble message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He was waiting for me at 7:00 in the morning. He told me it would be about 45 minutes and would I like to wait---which I did. Almost to the minute the car was completed. I met with David and signed the invoice, no charge for the problem and went back to work. David has always been great and extremely responsive. It is really a pleasure dealing with this service group. More

Had to bring the car in for service and a inspection. David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I have had several different service advisors over the years and they have all done a very good job. I highly recommend Rallye and the facility is top notch. More

I came to Rallye BMW for a good price and I must admit they defenitely delivered on that. I was happy with the price I got, but the delays and screw ups that made my entire experience as a whole a misera they defenitely delivered on that. I was happy with the price I got, but the delays and screw ups that made my entire experience as a whole a miserable one, was absolutely unacceptable. I thought I had finally found the car and put down a deposit but later came to find out that the car went to another dealer and was supposedly sold, not sure how this happened since the deposit was supposed to secure the car. Then had to come back to choose another car but this repeat attemt at choosing a car was plagued with delays as well. While I understand it was not he dealerships fault to some degree when BMW delivers the car to them, the expectations they set as to when it would arrive was completely out of touch with reality. My anxiety was further compounded by the face that my lease was due back to another manufacturer and had to get extensions and the hassle made the experience made the experience more miserable. Also during my repeat visits the front desk staff could have been more friendly. The one silver lining in all this was that my sales person Ryan was excellent at replying to my numerous emails within minutes to keep me updated on the progress of the car although it was more bad news than good news was glad Overall not at all what I expected when I imagined what it would be like to buy a luxury car. Hmmm... was a good price worth the hassle? More

Excellent service with utmost courtesy and professional handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision o handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision of a loaner car and return policies. Easy approach to handling of phone calls regarding service appointments and flexibility with timings available. More