Rallye BMW - Service Center

Rallye #1 After having a bad experience at the BMW dealer near Albany (where I bought my certified BMW), this was a really pleasant surprise. Actually more like After having a bad experience at the BMW dealer near Albany (where I bought my certified BMW), this was a really pleasant surprise. Actually more like a wake up call. Nice dealers do exists. They are not unicorns although some of the staff at Rallye (ahem Mr. ChrisC) do own very unicorn-like cars. Anyways back to my experience. Everyone I dealt with throughout my service visit was very attentive and pleasant. From the guy picking me up at the train station, valet guys, front desk staff to my SA. I didn't feel rushed when talking about my car problems while staff didn't waste my time either and just got things done. Maybe its the special coffee they drink or something else but everyone seems to be on top of their job while being pleasant. Because the staff was very well organized and knowledgeable (especially my SA) everything ran smoothly. Even my big engine repair which I expected to take up to 2 weeks (according to other peoples experience from bmw forums), got done in 1 week. Now if just LIE could become less crowded, I would visit them often to simply say hi. More

Chris Conigliaro...great service, very helpful I had an issue with my BMW and happened to be out of town...my sis took the car in while I was away and was treated very professionally and with great I had an issue with my BMW and happened to be out of town...my sis took the car in while I was away and was treated very professionally and with great courtesy by service advisor Chris Conigliaro...as a matter of fact, my sister was " Amazed" at the level of service throughout the process..thanks for being there for me.. More

what a joke!!! I called to service my two month old 75k car and I was told I couldn't bring my car there for service because I didn't purchase the vehicle from them? I called to service my two month old 75k car and I was told I couldn't bring my car there for service because I didn't purchase the vehicle from them???..That tells me a lot.. They don't want my business!! More

Awesome advisor, like brother, I like this guy! Just because Adam, I transfer my BMW service from bayside to rallye! He is excellent advisor for your BMW service! I am so happy everytime maitaince Just because Adam, I transfer my BMW service from bayside to rallye! He is excellent advisor for your BMW service! I am so happy everytime maitaince here! Happy new year! Alan More

Carol Clarke-Muniz excellent doing her job helping me. I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing h I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing her job , I been a customer here now for four years going strong and i'm not planning to go any where else. More

Adam in Service Adam Romano in service is the man. If you are able to service with them I recommend you see him. He is prompt, great at updating you, and always makes Adam Romano in service is the man. If you are able to service with them I recommend you see him. He is prompt, great at updating you, and always makes sure my car isn't washed since I'm very anal about that. I highly recommend him and the Rallye team in general. Brian, George, and Gabe in sales are also great guys. More

Bad Service Policy I recently purchased a 2014 BMW 750Li from an upstate dealer and wanted to get the car serviced at Rallye. When I tried to make an appointment I was t I recently purchased a 2014 BMW 750Li from an upstate dealer and wanted to get the car serviced at Rallye. When I tried to make an appointment I was told that they would only service cars that were purchased at the dealership. As a loyal BMW driver for many years, I have never been turned away from a service center. It's very disappointing that this dealership would differentiate BMW customers in this fashion. I'll take my present and future business elsewhere! More

Oil Change/Filter Service was great. I would certainly use them again. I would recommend the service department to everyone. They were fast an efficient and very friend Service was great. I would certainly use them again. I would recommend the service department to everyone. They were fast an efficient and very friendly. More

Oil Change and Inspection Service David O'Neil is excellent! Took my 2013 535 for Oil Change, as BMW recommended 15K mls, car only had 4000mls for the 1yr of ownership. David took care David O'Neil is excellent! Took my 2013 535 for Oil Change, as BMW recommended 15K mls, car only had 4000mls for the 1yr of ownership. David took care of the oil change and inspection, no questions ask. Top Notch dealership and staff. More

Poor Service Experience I have revised my review of Rallye BMW. When we purchased our 2011 BMW 335I xdrive coupe it had a seat belt issue. The first time in service we were I have revised my review of Rallye BMW. When we purchased our 2011 BMW 335I xdrive coupe it had a seat belt issue. The first time in service we were told that the motorized arm was replaced. This did not correct the problem. THe car went back and we were told that the belt was twisted inside the b post and was repaired under warranty. Just returned the car again, for the same issue and told that the belt was again twisted inside the b post and were charged for the repair and told that it is not covered, even though it was a reoccurrence. Shame on Rallye for not standing behind the original repair. In addition, when our car was in service, the windshield was damaged by Rallye personnel when it received one of their "free" car washes. Matt, the service manager refused to replace it and we were told that it would cost us $1800 to replace. Shame on Rallye, because a BMW windshield only costs $600 to replace by any reputable auto glass company using a BMW windshield. When we originally posted this review, we were threatened by Matt that our vehicle would no longer be serviced unless we deleted the negative review on Yelp and Dealerrater. We removed it but they still charged us over $400 for a windshield replacement for a windshield which they damaged. When we came to pick up the car the service writer told us that we must sign a release stating that would would never give a bad review to Rallye BMW or he would not release the car. SInce we had already paid them for the replacement we explained that we would not sign any release which would take away our right to free speech and that we would summon the Nassau County Police as they were refusing to return our car for which we had already paid for the repair. With this, the writer called the service manager and released the car. Is this the treatment you want from a BMW dealer? More