Rallye BMW - Service Center

Excellent experience I had purchased a 335xi from Richard Isaac while he was a Sales Advisor at BMW of Manhattan. I had been trying to setup an appointment for a simple In I had purchased a 335xi from Richard Isaac while he was a Sales Advisor at BMW of Manhattan. I had been trying to setup an appointment for a simple Inspection, and to give my car a once over to make sure everything was still running correctly on my vehicle; however it was difficult to get an appointment that would work around my busy schedule. I had tried to reach Richard to try to accommodate me but was told that he was no longer there. I had asked other Sales Agents there that i had met through him and was told that he was now at Rallye BMW. Being from Queens and hearing the good reviews of Rallye, I decided to look him up to see if he would be able to get me a service time for my vehicle that worked for me and of course it was not an issue. He set me up for an appointment early in the morning the following week with David O'Neill. As soon as I drove into the immaculate Service Area, i was greeted by a number of Service Advisors, one of which was David. David quickly wrote me up, and informed me the total time was going to take between an hour to an hour and a half and said that i would be able to wait in the area. where beverages and small snacks were provided. They even provide a television and newspaper to help pass the time. I however, had to check and reply to emails, which was much easier since they provide free WiFi if needed. By the time that I could do some actual work, David called me stating that my car was ready, well within the approximate time given to me earlier. I believe that i was there a total of 45 mins from when i first entered the service area. When i purchased my vehicle 2 years ago, Richard told me that he takes pride in providing customers with excellent service because it is the after sale that counts. I was fearing that since I had purchased the vehicle at a different dealership, I would have issues being serviced elsewhere, but with the service Richard and David provided me, I can see that the statement that Richard told me is true. I cannot wait to purchase my next vehicle from Richard and the good folks at Rallye BMW and would highly recommend to my friends and family. -Alex Mendoza More

Moved from Manhattan BMW to Rallye BMW Rich Isaac was my salesperson from Manhattan BMW for many years. After 2 X5's, we decided to try Audi but after that lease ended, we knew that nothin Rich Isaac was my salesperson from Manhattan BMW for many years. After 2 X5's, we decided to try Audi but after that lease ended, we knew that nothing would compare to the customer we received from Rich. We were saddened by the fact that Rich left Manhattan BMW and even more disappointed by the decline in service at the dealership. When we found out he was at Rallye BMW, we were not thrilled about having to drive from Manhattan to LI for service but now I realize that it was well worth the trip. Even though Rich was the salesman for my 2014 X6, he made sure he connected me to a great service advisor at Rallye, David O'Neil. Throughout the service process, Rich continued to check up on how everything was going. As an added perk, they even gave me a 2014 750 Li for a courtesy loaner! I have no regrets and will continue to make the drive to LI from Manhattan for any service needed on my car. More

Five Star Service like nothing else I've experienced The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that to The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that took care of me as it was my first service. He was very friendly and thorough. I've never experienced another service center like this. It was expected for BMW. Purchasing my car was also a first class experience. If I can recommend Rich Isaac to anyone considering a BMW, I ceratainly would. He is highly knowledgable and helped me choose the right car for my lifestyle. I am so happy with my X1, I'll never own another brand again. He helped me with my purchase in Manhattan and I am so glad he made the switch to Brush Hollow in Westbury, it's much more convenient and is a lovelier dealership. Big points for RIch, he did NOT, I repeat, NOT make me feel like a "dumb girl" buying a car alone. He treated me with respect and was up front about everything. That quality I know is extremely hard to find. More

Beware!!! Won't fix damage they caused during maintenance!!!! Even after picture proof. Only offered a discount to fix the damage they caused. Ridiculous!!! Go elsewhere for your needs maintenance!!!! Even after picture proof. Only offered a discount to fix the damage they caused. Ridiculous!!! Go elsewhere for your needs More

Matt is a true professional and knows all aspects of servicing vehicles to the customers satisfaction. I have been dealing with Matt for some time now and only have positive experiences. My vehicle is servicing vehicles to the customers satisfaction. I have been dealing with Matt for some time now and only have positive experiences. My vehicle is always ready when promised to my satisfaction and he constantly communicates with me throughout the service process. I highly recommend Matt and his co-workers when in need for servicing. Rallye is the place for me even though there are closer BMW service centers to my residence. I plan on continuing my association with Rallye BMW for many years to come. More

I have been servicing my BMW for over a year with Rallye. Matt Carlson is by far the best of the best. He is extremely accommodating, personable, understanding and efficient; things that I expect when servic Matt Carlson is by far the best of the best. He is extremely accommodating, personable, understanding and efficient; things that I expect when servicing my car. I always tell him he needs a "that was easy" button because he makes the process effortless and worry-free. I highly recommend Matt when servicing your BMW. More

David O'Neil is excellent!He is knowledgeable,personable and professional! I can always count on David and his team!!A real asset to BMW!! knowledgeable,personable and professional! I can always count on David and his team!!A real asset to BMW!! More

Two months ago, I purchased an x3 280i at Rallye motors in Westbury, Long Island and I was very pleased with the salesmanship of Ross Lubell. Today, my car required an unscheduled visit to the Rallye Serv in Westbury, Long Island and I was very pleased with the salesmanship of Ross Lubell. Today, my car required an unscheduled visit to the Rallye Service Dept. and while waiting for my car, I saw Ross Lubell walking by. He asked how I was enjoying my car and why requiring service and took the time to talk to the Service Mgr to resolve an issue. I have purchased several cars in my lifetime and this is the first time a salesman went beyond just selling a car. My husband and I are very pleased with Ross Lubell and look forward to working with him again. More

Service was great. I would certainly use them again. I would recommend the service department to everyone. They were fast an efficient and very friendly. would recommend the service department to everyone. They were fast an efficient and very friendly. More