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Bret Hines
Bret Hines at Rallye BMW
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Bret Hines

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
529 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.8

529 Reviews

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529 Reviews of Bret Hines

May 03, 2024

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Took care of my car and me in a professional manner. I was extremely happy with the service More

by SBAYERMD
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, James Dagostino, Christopher Williams, Anthony Persaud, Cosmo Laurino, Shane Camacho

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May 06, 2024

Rallye BMW responded

Thank you for taking the time to review Rallye BMW, Sbayermd! We look forward to assisting you next time.

May 02, 2024

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extremely helpful, professional & courteous. Brett kept me informed about my car repairs & whe the car would be ready More

by lputnam1
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Recommend Dealer
Yes
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May 03, 2024

Rallye BMW responded

We're glad to know that Brett and our team at Rallye BMW were able to keep you well informed about your car repairs. Thanks for the positive feedback!

May 01, 2024

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Customer service his not good. My truck was in for service, I have to keep calling for information More

by annmarie7035
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Recommend Dealer
No
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May 01, 2024

Rallye BMW responded

I'm sorry to hear that we haven't earned your five stars. I would like to see what I can do to make things right. Would you please contact me at your earliest convenience? Thank you, Chris Blanco - Service Manager - 516-833-4862

April 28, 2024

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The dealership and everyone there are awesome. They are very knowledgeable and very professional. My car was fixed right. More

by DONOTREPLY
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, James Dagostino, Christopher Williams, Anthony Persaud, Cosmo Laurino, Shane Camacho

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Apr 29, 2024

Rallye BMW responded

We're glad to know you had a positive experience at Rallye BMW and that your car was fixed properly. Our team is always here to provide knowledgeable and professional service. Thanks for the review!

April 26, 2024

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Should be open on a Saturday. Ridiculous to expect people take off from work to service a car More

by M.DUCHNOWSKI7
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, David Diaz, Christopher Williams, Anthony Persaud

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Apr 29, 2024

Rallye BMW responded

I'm sorry to hear you are dissatisfied with our hours. We want our customers to feel accommodated and will be sure to take note of your feedback as we continually strive to improve the customer experience. Please feel free to reach out if you'd like to discuss anything else. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 19, 2024

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Very personable and professional. Kept me informed throughout the visit. I would recommend Brett and Rallye BMW to my friends! More

by jopamc
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Recommend Dealer
Yes
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Apr 21, 2024

Rallye BMW responded

We're delighted to know that you had a positive experience with Brett and our team at Rallye BMW. Thank you for your recommendation, we appreciate it!

April 15, 2024

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Always find courteous and great service. Very professional by all staff in all aspects. Thank you! More

by K_KUNCHAM
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Recommend Dealer
Yes
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Apr 15, 2024

Rallye BMW responded

We're delighted to know you've had such a positive experience with our team at Rallye BMW. Thanks for the kind words about our service and professionalism!

April 14, 2024

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Fantastic service. This is the second car I’m having serviced there and I couldn’t be happier as a client. Superb! More

by zaur1
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

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Apr 15, 2024

Rallye BMW responded

We're delighted to know you've had another fantastic service experience with us at Rallye BMW! Thank you for your continued trust and support. Enjoy the ride in your serviced car!

April 13, 2024

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My car was there for five days. I was told that the electronic fix that was my default dashboard cannot be done….yet 11 months ago it WAS done and worked for 11 months. I was treate More

by gritt421
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Recommend Dealer
No
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Apr 15, 2024

Rallye BMW responded

I'm really sorry to read about your experience. It's not our intention to make you feel unheard or undervalued, and we apologize if that was the case here. We'd like an opportunity to address these issues with your vehicle directly and ensure they're properly resolved this time around. Please reach out when it's convenient for you so we can discuss further details of what happened during your visit. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 12, 2024

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Great service department who works hard to return my car to pristine condition. Happy they video the car before service and send a video of their inspection. More

by p_rumore
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Tibbals, Shane Camacho

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Apr 12, 2024

Rallye BMW responded

We're glad to know you appreciate our video updates and inspection process at Rallye BMW. Our team works hard to ensure your car is in top shape, so it's great to hear that we've met your expectations!

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