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Bret Hines
740 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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740 Reviews of Bret Hines
November 02, 2026
Impressive showroom very helpful staff and a great parts department! Just to end this one of the best dealerships been too department! Just to end this one of the best dealerships been too More
by jenpugliese456
Verified CustomerOther Employees Tagged: Frank Trotta, Richard Johnson, Mark Langston, Mustafa Karimbaksh
September 24, 2026
I love how the service manager Bret goes above and beyond to resolve my issues however, I have a horrible service advisor that could never answer my questions, fails to inform what is wrong with my vehicle. to resolve my issues however, I have a horrible service advisor that could never answer my questions, fails to inform what is wrong with my vehicle. I have to wait to get the final write up and read for myself what is wrong. Nevertheless he never returns phone calls nor does he respond to emails. I received partial responses. This would be one of the only reasons I wouldn’t recommend this dealership, poor service to an extent. It’s hard to say at first I could’ve looked pass the the issues that came about on my certified pre owned vehicle because they did get resolved despite the numerous amounts of time I had to return to the dealer but this just adds injury to insult. I will into changing my advisor in the near future. I never experienced service like this in my life. More
by BATTLE.BRYANNA
Other Employees Tagged: Mustafa Karimbaksh
August 22, 2026
They keep sending me emails about a car I did not purchase. My records are completely mixed up with another customer with the same name. Repeated attempts to correct the errors have proved fruitless purchase. My records are completely mixed up with another customer with the same name. Repeated attempts to correct the errors have proved fruitless. More
by The Other Bob Harrison
Other Employees Tagged: Mustafa Karimbaksh
August 21, 2026
The dealer is on top of things service dept is bright and clean employees are well dressed and professional sales also great purchased a few cars from Rally clean employees are well dressed and professional sales also great purchased a few cars from Rally More
by WALTERMEYER60
Other Employees Tagged: Frank Trotta, Brandon Tibbals
August 13, 2026
Absolute professional experience each and every time. Their attention to detail is why I continue going back. Their attention to detail is why I continue going back. More
by Sworks
Other Employees Tagged: George Javier, Victoria Sarocco
August 08, 2026
Excellent service starting to finish. Service more. Then satisfaction. Wonderful exit. No time spent on waiting. Service more. Then satisfaction. Wonderful exit. No time spent on waiting. More
by SHAROHA116
Other Employees Tagged: Mustafa Karimbaksh, Tracey Bolden
August 05, 2026
Well-mannered, great Cusotmer Service and above and beyond! Thank you for a wonderful experience! beyond! Thank you for a wonderful experience! More
by Erica Laporte
Other Employees Tagged: Darren Thomsen, Brandon Tibbals
July 26, 2026
I have previously indicated complete satisfaction with Ralleye. Salesman was friendly and knowledgeable, as was finance and service. Ralleye. Salesman was friendly and knowledgeable, as was finance and service. More
by king53
Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Tracey Bolden, Brandon Deady, William Reyes
