Bret Hines
Bret Hines at Rallye BMW

Bret Hines

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.7
721 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.7

721 Reviews

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721 Reviews of Bret Hines

May 12, 2026

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Chris is an excellent service advisor. He’s thorough and always calls you back. recommended. More

by jjfesq
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Recommend Dealer
Yes
May 12, 2026

Rallye BMW responded

Thank you for giving a shoutout to Chris and leaving Rallye BMW a five-star review. See you next time!

May 08, 2026

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Rallye make servicing your car a breeze, from start to finish. I came in for a normal oil service, appointment time was the day I chose, pulled in at 10am and was done in 1 hour. Great experience! More

by MCORSSEN2
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Recommend Dealer
Yes
May 11, 2026

Rallye BMW responded

Thank you for sharing your experience! We’re thrilled to hear that your service visit was seamless and efficient. We look forward to seeing you next time at Rallye BMW!

May 06, 2026

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Great service, welcoming staff. got me in and out super quick. great loaner option. had a great experience. More

by jonathan
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Recommend Dealer
Yes
May 06, 2026

Rallye BMW responded

Hi Jonathan, thank you for sharing your feedback about our welcoming team. We are proud to provide quality, timely service to our guests, and we hope to see you back at Rallye BMW down the road.

May 04, 2026

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Rallye BWM was such a pleasant experience. Brandon is knowledgeable and great at communicating with me. More

by rcalderon1
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Recommend Dealer
Yes

Other Employees Tagged: Mark Langston, Brandon Deady

May 05, 2026

Rallye BMW responded

Thank you for the review! We’re so happy Brandon made your experience a 5-star one. We will be sure to pass along your high praise to him. - The Rallye BMW Team

May 02, 2026

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Great service at bmw service center in westbury New York I highly recommend them to everyone More

by GYAZY
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Recommend Dealer
Yes
May 04, 2026

Rallye BMW responded

Thanks for recommending Rallye BMW! We all appreciate you showing your support.

May 01, 2026

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Mustafa was courteous and a helpful professional who made every effort to address all of our concerns and questions. We also had a great conversation with the manager, who was both pleasant and highly compet More

by drquerido
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Recommend Dealer
Yes
May 04, 2026

Rallye BMW responded

Thank you for sharing your positive experience with Mustafa and our manager! We look forward to serving you again at Rallye BMW. Safe travels!

May 01, 2026

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Bret always takes good care of me, service is done correctly as always. I highly recommend Rallye BMW More

by MCORSSEN2
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Recommend Dealer
Yes
May 04, 2026

Rallye BMW responded

It's fantastic to hear Bret has taken such good care of you! We appreciate your recommendation and look forward to serving you again at Rallye BMW! Safe travels!

April 11, 2026

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They keep saying they'll call me back and they never do They ruined my wrap and I'm still waiting for them to pay me More

by ARTHURYAKUBOV4
Recommend Dealer
No

Other Employees Tagged: Bret Hines

Apr 14, 2026

Rallye BMW responded

I'm truly sorry for the lack of communication and the issues you've encountered with your wrap, Arthur. This is not the level of service we aim to provide, and I'd like to ensure your concerns are addressed promptly. I will look for your contact information and reach out so we can work towards a solution together. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

March 27, 2026

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Professional. Courteous. Every visit to Rallye BMW leaves me realizing I made the right choice More

by Sworks
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines

Mar 27, 2026

Rallye BMW responded

We appreciate the kind words! We're glad to hear you've had a positive experience at Rallye BMW. Thank you for your feedback.

Mar 28, 2026

Sworks responded

Keep up the Good work Rallye. It's much appreciated

February 25, 2026

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I absolutely LOVE this dealership, even with all the construction going on I am still being updated and informed about my vehicle and vehicle concerns! More

by some1dangerous
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Recommend Dealer
Yes
Feb 26, 2026

Rallye BMW responded

We're so grateful for your feedback! It means the world to us here at Rallye BMW. Thank you!

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