Ralph Sellers Chevrolet

Service department representatives were friendly and helpful; they ensured the service for my truck was completed efficiently. helpful; they ensured the service for my truck was completed efficiently. More

I brought the truck in they took it Al the work was done in a about an hour in a about an hour More

The sales experience was great, the financing portion was not. One of the 2 finance managers was out which caused all of the paperwork to go through 1 finance manager. I waited 3+ hours to do paperwork, t not. One of the 2 finance managers was out which caused all of the paperwork to go through 1 finance manager. I waited 3+ hours to do paperwork, that's ridiculous. During that 3+ hours, 2 financing sessions took place... 2. Thats ridiculous. Once I got in the finance office, 20 minutes done. More

It took a week to install three parts. Unacceptable. There is no accountability for services. I was convinced my truck had been stolen. Unacceptable. There is no accountability for services. I was convinced my truck had been stolen. More

Great communication and help with everything I needed would recommend to anyone who needs help would recommend to anyone who needs help More

Great service and always have me in and out with little wait time. Would recommend to a friend wait time. Would recommend to a friend More

Fast and delightful to deal with. Jessica explained the process and gave me her phone # if I had any questions or concerns. Jessica explained the process and gave me her phone # if I had any questions or concerns. More

Prompt,friendly service. Jessica and the lady that paid were very friendly, courteous and took care of my service. They also answered all my questions. Jessica and the lady that paid were very friendly, courteous and took care of my service. They also answered all my questions. More

First time getting service done at this dealership. Jessica was friendly and got my appointment set up with all the things I wanted done quickly that worked for me. Jessica was friendly and got my appointment set up with all the things I wanted done quickly that worked for me. More

My most recent interaction with the service department has left me with little to no trust in them. I brought my vehicle in for a DEF reading issue. I was required to leave my vehicle for 2 - 3 days to al has left me with little to no trust in them. I brought my vehicle in for a DEF reading issue. I was required to leave my vehicle for 2 - 3 days to allow their only diesel mechanic had a backlog of customers ahead of me. I had to rent a vehicle for this period of time. The service writer told me I would be reimbursed by my warranty company if the cause of the DEf issue was covered. After 2 days I was told it was due to "low voltage readings" indicating a need foe 2 new batteries. Therefore, it eas not covered by my warranty. I paid over $700 for 2 batteries and $170+ for car rental out of pocket. I picked up the truck and drove home. The next afternoon I got the same DEF warning on my dash. I called my service writer who told me she couldn't do anything about it until Monday morning. So I brought it back Monday morning and after no more than an hour the shop manager told me they filled my DEF tank and I should call him directly if the problem persists. No one offered to reimburse me for the unnecessary costs I incurred by trusting their "word" about low voltage readings being the cause of the DEF warnings. No one even apologized for the cost and inconvenience of their mis-diagnosis. I don't know how I can trust this team again. It's truly a pity because I bought the truck at this dealership and have brought it back for every maintenance appointment for the last 6 years. More