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Ramsey Chrysler Jeep Dodge - Service Center

4.1

359 Lifetime Service Reviews

1555 Route 17 South, Ramsey, New Jersey 07446

359 Reviews of Ramsey Chrysler Jeep Dodge - Service Center

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April 01, 2020

"I was thankful that they could get me in they done a good..."

- Jimbishopexchief

I was thankful that they could get me in they done a good job at doing the repair but I feel the communication between customer and service could be better

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Recommend Dealer
Yes
Employees Worked With
Apr 02, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for your honest feedback, JIm, we appreciate your comments and for choosing Ramsey for your Service needs!

March 31, 2020

"Easy to contact to set up appointments. easy to get to..."

- mekathy12000

Easy to contact to set up appointments. easy to get to from around the state. Show room is beautiful and the waiting room is comfortable This time it was easy to get a loaner car.

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Recommend Dealer
Yes
Employees Worked With
Apr 01, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for sharing your service experience with us, we're glad it was a great one!

March 26, 2020

"I am SO happy with my service. I had a horrible..."

- gnarkill67

I am SO happy with my service. I had a horrible experience at Paramus, I called Ramsey from the parking lot. On short staff, they took me immediately. Not only did they do what I needed (oil change which Paramus said they don’t do...what place doesn’t do Stand-alone oil changes!?) then Chris looked in the computer and said j had free oil changes and tire rotations. Something Paramus scammed me on and failed to tell me. I’ll solely be going to Ramsey from now on. I should have trusted my instincts from the beginning and not went to Paramus out of convenience alone.

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Yes
Employees Worked With
Mar 27, 2020 -

Ramsey Chrysler Jeep Dodge responded

We’re so glad we were able to help you! Thank you for giving us the chance to earn your business, we look forward to seeing you again!

March 18, 2020

"mechanic didnt test drive my car. Wasted my time driving..."

- sulhai

mechanic didnt test drive my car. Wasted my time driving to pick it up as it had the same issue. I didn’t even drive my car and you cld still feel it vibrating jolting and vibrating. Also I knew he didn’t drive it because of the mileage in the car didn’t change. Super frustrating B/c I live 1hr away.

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Recommend Dealer
No
Employees Worked With
Chris
Mar 23, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're sorry that you're still having issues with your vehicle. Our service department has remained open, so if you would like to speak to someone there to discuss the work done in detail, please contact us at 201-378-3991.

March 16, 2020

"Marc was amazing and so personable and made me feel good..."

- nicolette.kupersmith

Marc was amazing and so personable and made me feel good about leaving my Jeep to be serviced by them! Marc was and is the man!

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Yes
Employees Worked With
Marc
Mar 18, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thanks Nicolette, we appreciate your choosing us for your service needs!

March 09, 2020

"Service provider was very good. While waiting in sales..."

- jolico4

Service provider was very good. While waiting in sales area had a really nice conversation with Anthony Panzarella Jr. He gave me his business card for the future. He was both engaging and knowledgeable.

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Yes
Employees Worked With
Mar 10, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for letting us know, we're glad that you had a positive experience with our service and sales staff.

March 07, 2020

"Horrible - The Worst Customer Service Experience "

- chagemann513

Thiis is my 3rd Jeep and I will never buy another one from Ramsey Chrysler Jeep or any other dealership. My car has been in for service for over 4 weeks. I have had to continually follow up with Chris from Service for updates on my car. They have done nothing proactively on their own. They are waiting for a part that is on back order, instead of sourcing the part locally. I have a month's work of Uber expenses in order to get to work. I was not eligible for a loaner which is unheard of. They are unkind, no sense of urgency and could careless how inconvenient and expensive this has been for me. Their Corporate Office is just as bad, no compassion, empathy and they just repeat themselves with the same scripted apology. Overall useless

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Recommend Dealer
No
Employees Worked With
Mar 09, 2020 -

Ramsey Chrysler Jeep Dodge responded

Hello, we are sorry to see this. (UPDATE) We were able to locate your information from a Google review. Unfortunately parts being out of stock from the manufacturer is something we cannot control. The part in question was out of stock for a month and just arrived. Our Service Manager Ron Federico has reached out to you this morning (3/9/20) and has an update for you. Please get in touch with him when you can. Thank you.

March 06, 2020

"Outstanding service by Chris and Shannon. Will never use..."

- ABACKMAN

Outstanding service by Chris and Shannon. Will never use anyone else but Ramsey Jeep! Quick, efficient and honest. Thank you very much! See you next time!

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Recommend Dealer
Yes
Employees Worked With
Chris and Shannon. The best!
Mar 09, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thanks very much, we're glad you're having great experiences with our Service team!

March 05, 2020

"GOOD SERVICE STARTS WITH GOOD PEOPLE ; RAMSEY JEEP HAS THEM!"

- HACKENSACKJACK

Anyone who reads Consumer Reports knows that Jeep always gets poor ratings. I bought my Jeep new for cash. Between what I've spent in the past at Jeep 17 and currently at Ramsey Jeep , I have spent more on my Jeep repairs than I spent to buy my new Jeep Liberty Renegade with roof rack, bull bar, and trailer tow package. I bought this Jeep because I've always wanted one ever since my father had one for our family back in the 50"s . I don't understand how and why Jeep can't build a good reliable vehicle on par with or better than foreign imports. It's a disgrace that the Jeep had such a distinguished reputation serving in WW II is now a money pit. As a patriotic veteran , as a patriotic American, it makes me sad

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Yes
Employees Worked With
Mar 09, 2020 -

Ramsey Chrysler Jeep Dodge responded

We're so sorry that you're having issues with your Jeep, but thrilled that your experiences with our Service team have been positive ones. Thank you for your feedback.

March 03, 2020

"Oil Change, Mopar questions"

- MBANNISTER0

Service Personnel were attentive , professional, and answered all my concerns. Thank you Ramsey Chrysler Jeep Dodge pleasure doing business with you. Have a nice day!

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Yes
Employees Worked With
Mar 04, 2020 -

Ramsey Chrysler Jeep Dodge responded

Thank you for sharing, we're glad you had a great experience with our Service team!

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