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Ramsey INFINITI

Ramsey, NJ

Overview
Reviews
4.6
1,623 Reviews
Call Dealership (800) 852-8117
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535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,623 reviews

December 12, 2022

It’s always an exceptional experience knowing I will receive top of the line service and I’ll be in and out quickly. More

by IChestnut@optonline.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Edwin Cruz, luke Incognito, Nuno Santos
Report | Print
Dec 14, 2022 -

Ramsey INFINITI responded

We're happy to see that you're having 5-star experiences in our Service Center! Thank you for taking the time to leave your feedback!

Helpful
November 26, 2022

I had a loan in place from my credit union ,the sales manager and sales associate reported to me that they sent the purchase order to my bank on 11/23/22 .which they never did i was contacted twice to ma More

by JOHNTHOMAS5960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Canales
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Nov 30, 2022 -

Ramsey INFINITI responded

We're very sorry to see that you had an experience like this with us. We appreciate you bringing it to our attention and assure you that the issues you encountered will be addressed with our staff appropriately.

Nov 30, 2022 -

JOHNTHOMAS5960 responded

Thanks, looking forward to conducting business with Infiniti . Thanks for having this conversation

Helpful
November 21, 2022

Friendly, timely, competent. Clean cooperative. I have no more thoughts to share on your question More

by Unknown
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Hoffmann, Dennis Lutz
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Dec 09, 2022 -

Ramsey INFINITI responded

Thank you for the positive rating! We're glad to see that you had a great experience.

Helpful
November 20, 2022

Juliet worked with me and guided me all the way through the transaction. She was very helpful and patient. Everyone I dealt with were extremely professional. More

by Pharris419
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Canales
Report | Print
Dec 09, 2022 -

Ramsey INFINITI responded

Thank you for the great feedback! We're so happy to see that you had a great experience working with Juliet. We appreciate your kind comments and look forward to seeing you again!

Helpful
November 17, 2022

Lousy experience, sold a horrible CPO, Claimed they checked car and not to be the case More

by craiger1313
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danielle and Alex in used cars
Report | Print
Nov 18, 2022 -

Ramsey INFINITI responded

Hello, we are very sorry to see these comments would like to speak to you about your negative experience. Please send your real name and contact info to reviews@ramseycars.com so we can have our Management Team reach out to you. Thank you.

Nov 18, 2022 -

craiger1313 responded

Craighweissman@gmail.com 609-468-8427 I have the car three weeks and had to replace the front tires which were bald, break filter, in cabin micro filter. That’s on top of them having to replace a seal under the windshield which required the molding to be removed and replaced

Nov 28, 2022 -

craiger1313 responded

General Manager Kevin Gilbertson reversed his decision to replace my tires after the his used car manager and I agreed that I would be refunded. I have pictures of bald tires that they sold me and he is as dishonest as they come. Please be cautions when working with this group. They don't go through a full CPO inspection

Nov 30, 2022 -

Ramsey INFINITI responded

We are very sorry to see that you're disappointed. Your vehicle went through every level of the INFINITI Certification process and was cleared for sale. We can provide all of our documentation if you would like to see copies. We have not received any photos from you regarding your tires, and our records indicate that when you came in your front tires were 8/32 and rear 10/10. We tried to work with you to replace two under the INFINITI Warranty, but you chose to go to another INFINITI dealer instead of coming back to us. Which if you did, we would've been able to help. If you would like to discuss this further, please reach out to me directly. Regards, Kevin Gilbertson, General Manager 201-825-4040 ext 5917

Helpful
October 29, 2022

Very professional Excellent service tech Nuno Works to please the client Will highly recommend Excellent wait area More

by Inspector
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nuno Santos
Report | Print
Nov 02, 2022 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

Nov 02, 2022 -

Inspector responded

Excellent service mag nuno

Helpful
October 27, 2022

BAIT AND SWITCH Pre approve thru bankofamerica 6. 9 percent. Dealer ran application thru same bank 9.6 percent. show dealer pre approval letter 6.9 call bank useless ( RE FINANCE LOAN) NOT EVEN TW More

by cousin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Edwin Cruz
Report | Print
Oct 31, 2022 -

Ramsey INFINITI responded

We would be happy to help you, but need you to send your Sales Consultant an email with your real name and contact information. We are unable to assist you if we don't know who you are.

Oct 31, 2022 -

cousin responded

on Friday 10/28/22 I was at the Ramsey showroom and spoke to Alex sales manager Promise to reach out Monday.... waiting on called! Johnny salesman. What next you have the Doc's ... the Finance manager hey I can find you better rate!!!!!! wow why great customer service better than 6.9. If it had not been for this forum no one would have call me back. Waiting on written response from BANK will upload BLAME GAME !!!!

Helpful
October 25, 2022

I called in the AM to ask if they could squee me in, she said sure as long as you come in before 1PM. I arrived, spoke to a gentleman, left and an hour later they called to let me know car was ready. Great More

by Fdonaire1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gentleman sitting in frost office in front of cashier.
Report | Print
Oct 26, 2022 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

Helpful
October 13, 2022

Everything went well. They started work immediately on my car even though I had no appointment. Service people and cashiers all very very respectful and pleasant. More

by rjtaffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown Lady
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Nov 02, 2022 -

Ramsey INFINITI responded

Thank you for sharing, we're glad to see that you had a great experience with our Service team!

Helpful
October 10, 2022

Very attentive, competent, and have arranged appts on short notice. All work has been performed competently. Nice, thoughtful service staff and nice service area where customers can wait on site. More

by Djdles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon-sales, luke Incognito
Report | Print
Nov 02, 2022 -

Ramsey INFINITI responded

We're happy to see that you're having 5-star experiences in our Service Center! Thank you for taking the time to leave your feedback!

Helpful
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