Ramsey Mazda

Please take the time to read this review as I will try to Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make s Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make sure they never sell another car. I called up Ramsey Mazda today to ask if I could come in for a hassle free test drive of a Mazdaspeed 3. By hassle free I mean, I didnt want to wait for 2 hours in a dealership showroom idly knowing the games dealerships play. I was upfront and honest on the phone with the salesman (Bob) about being in the market for a car but was still researching cars and just wanted to test drive the car. Bob kindly responded saying that it shouldnt be a problem and to come down at my earliest convenience. I stopped by at 2:20 PM (told Bob that i'd come b/w 2PM and 3PM). I walked in, found Bob and introduced myself. He was all ready to get the keys to have me on my way for a test drive when the manager (still working on getting his name) told me that if I wanted to test drive the car, I'd have to work out a deal first to buy the car. My first reaction was "Excuse me?" Thinking to myself...did this guy really tell me that I have to sign for a ~$20K car AND THEN I'd get to test drive it. Suffice it say, I kindly reminded him that I was in the research phase of car buying and looking at a bunch of different cars and that no one hands over $20K to anyone without first knowing what you are going to get. He then informed me that if I was not ready to buy today that I wouldnt be able to test drive the car. With Bob the salesman there, I explained that I called ahead of time to schedule a test drive, was up front about what my intentions were and drove the 15 miles to get there just for that purpose. He finally agreed to let me test drive the car but not before sitting me down with another salesman to get some basic information. Relieved a bit, I started to chit chat with the new salesman as he was gathering some basic info and making a copy of my license. Just when I thought I was ready to go, the manager interrupted several times and asked me some questions from 10 feet away. Manager: "Will you be financing this car?" Me: "Probably finance, but I am really not ready to talk about that until I test drive the car and do some more homework" Manager: "So, what is your budget?" Me: "Around $20k, but again, not really interested in talking price until I know that I even want this car" Manager: "Well, just so you know, its $22K, is that ok with you?" Me: "Again, I am really looking to drive this car before I talk about the price, I think that is reasonable" Just when I thought he would stop harassing me with these questions as I was with the new salesman, he butts in again. Manager: "So, what is your time frame in buying a car?" Me: "Relatively soon, probably within a week or two" Manager: "In that case, you can't test drive the car because it will be gone tomorrow" Me: "Well, that isnt my problem, i am here now and just want to test drive the car as promised" Manager: "Well, it actually IS your problem because you arent gonna test drive this car and you can leave now" I think my jaw actually dropped at the rudeness of this comment. I couldnt believe what I was hearing. For absolutely no good reason (I SWEAR i am not exaggerating or making any of this up), this manager asked me to leave and was not going to let me test drive this car. Before you start thinking, well maybe this kid writing this review is a 17yo punk who wants to beat up on cars for fun, rest assure that I am 26yo, extremely responsible, clean cut, college educated, fiscally conservative, well mannered guy who can easily afford a $20K car WITHOUT the financing. In the next 7 or 8 minutes a shouting match ensued with excessive profanity that I will leave out. I told him I have never been treated worse by a store owner or business owner in my entire life and I would make it my mission to let it be known that this guy was a complete and utter D!xx! It is my prayer and hope that this guy does not get another dime in business for the rest of his life. If you are reading this review, please consider this story and head over to ANY OTHER Mazda dealership and do not give Ramsey Mazda business, you will thank me. And yes, I plan to launch a formal complaint against him and make it known that customers about to drop $20K as well as human beings should never be treated this way. If there was a way to give negative stars to this Ramsey Mazda, trust me i would. If you made it to the bottom of this review, thanks, and good luck with your next car purchase. More

my salesperson, Peggy, was a real delight. She helped me install my child's car seat "actually she installed it herself" even though i bought my car from another salesperson. Peggy has always been super hel install my child's car seat "actually she installed it herself" even though i bought my car from another salesperson. Peggy has always been super helpful and goes out of her way to help all her customers. she always has a smile on her face and a great attitude. If you are in the market for a Mazda, see Peggy. More

I bought a 2010 Mazda 3 I Touring from Nick Salvemini on Saturday 6/13/09. I had heard about Mazda of Ramsey only from Dealerrater.com, and was impressed by their perfect 5/5 score. Having just dealt with Saturday 6/13/09. I had heard about Mazda of Ramsey only from Dealerrater.com, and was impressed by their perfect 5/5 score. Having just dealt with Maxon Mazda in Union, I was afraid that all car dealers were the same - crooks who rather than becoming lifelong gangbangers, just got jobs as car salesmen instead. I say lifelong because who knows, the Maxon guys might have been former gangbangers - one of them even did that dog-bark "whoo-whoo" sound that you hear in some hip-hop songs as he greeted his coworker - no exxageration! I had seen a Ramsey review on this website that said someone had made a deal over the phone, and since I live an hour away, figured it was worth a phone call. I shopped Ramsey's price around to a couple of dealerships, and the closest I got was still "a couple hundred dollars more" according to one of the dealers who said that Ramsey's price was so low it must include Mazda owner loyalty cash. I double checked with Ramsey over the phone, speaking to John, since Nick was with clients at that time. He told me the price was the price. The other dealer's best offer was still over $400 more than Ramsey's. I was also able to print a coupon from Ramsey's website that lowered the price even more. When I got there, everything went so smoothly, I felt like I was dealing with friends. It took all of 3 hours, including a short wait because Nick was delivering a car to another client when my mom and I got there, the test drive, and me asking a zillion questions based on my awful experience at Maxon. I just wanted to be sure that none of the nonsense that Maxon did was going to happen at Ramsey. The way my questions were answered left me feeling so at ease, and basically the whole time I felt like Maxon and Ramsey existed on two different planets altogether. Even Ramsey's Finance & Insurance rep (Rick) was so comfortable to work with. After the deal was done, Nick spent about ten minutes in the car with me going over every aspect I needed to know. He even set up my cell phone with the car's Bluetooth capability. I would recommend this dealer to anyone, and I made it clear to both Nick and John (who turned out to be the sales manager) that I was so, so happy that I found them. The least I can do is sing their praises on this website. This is how car-buying should be. I was able to drive away in my brand-new car feeling so excited and happy, whereas with Maxon, I felt a pit in my stomach, like I had just been bamboozled in a major way. I wouldn't even send my worst enemy to Maxon, but Ramsey's going to be the only place I go from now on. I am still just in a state of bliss over the whole experience, and would've posted this review sooner if I wasn't out enjoying my car so much! Thank you Nick, Rick, and John so much!!! P.S. I just checked out Ramsey on the Better Business Bureau website, and was surprised to find they had a C rating, while Maxon had an A+. That blew my mind until I saw that the grade was based on a lot of things, including whether the business provided the BBB with their owner's name, for example. What's much more telling is that whereas Ramsey has only had 8 complaints in the last 36 months, 2 of which were closed in the last year, Maxon has had 23 complaints in the last 36 months, 11 of which were closed in the last year. That says a lot. Go to Ramsey, I cannot stress this enough. They're the only ones with only positive reviews on this site - it doesn't matter that they're not as big as the others. If you want your experience to be smooth and headache-free, just go to Ramsey. Good luck! More

This by far was the best experience I've ever had purchasing a car. Peggy was very knowledgeable about the 2009 Mazda 3. I wasn't expecting to make a deal right away but after I took a test drive and purchasing a car. Peggy was very knowledgeable about the 2009 Mazda 3. I wasn't expecting to make a deal right away but after I took a test drive and Peggy explained everything about the car I couldn't resist. When I went back to finish my purchase, Peggy took the time to go over the the car and the functions(which I'm thankful for). The transaction was fast and easy. I would recommend this dealership to anyone. More

I picked up a new 2009 Mazdaspeed 3 GT for my son from Ramsey Mazda yesterday. The negotiation on price was short, to the point and very reasonable and I bought the car for the exact price that I wanted Ramsey Mazda yesterday. The negotiation on price was short, to the point and very reasonable and I bought the car for the exact price that I wanted to pay. I made the deal by telephone in the morning, received an email confirming the deal and picked up the car the same evening. It took the business manager all of five minutes to have me sign the paperwork and then Peggy went over every facet of the car before I left. The entire process took only twenty minutes from the time I arrived until I drove away. I have purchased over 20 new cars for my wife and I over the years and I have never had a purchase experience quite like this. I would recommend this dealer, and Peggy and John, to anyone. My wife and I will definitely give strong consideration to buying our next two new cars here. More

I had gone to Ramsey Mazda to Lease or Finance a new car. Peggy and John were MORE THAN ACCOMODATING in obtaining my new vehicle. They tracked down the color and type of car that I wanted, and I couldn't b Peggy and John were MORE THAN ACCOMODATING in obtaining my new vehicle. They tracked down the color and type of car that I wanted, and I couldn't be happier. After having my car for a couple days, my Auxillary Jack for my iPod didn't work - it just so happens that I didn't plug it in all the way. Go figure - even with an owner/user error, they were more than happy to help! I am so happy with my Brand New 2010 Mazda 3, that I will reccommend Ramsey Mazda to everyone I know!! Thanks again! More

Very good dealership. I leased a CX-7 from them.They were very friendly and did their best to accommodate me.The person I dealt with seemed new and even though she did not know much about the car she was ver very friendly and did their best to accommodate me.The person I dealt with seemed new and even though she did not know much about the car she was very friendly and tried to get the info I needed about the car. Also I received a thank you card something I never expected from a dealer. I also recommend their service dept. Went in for an oil change and while I was waiting for my car they discovered a problem with my car. It was under warranty so it was no big deal for me but the great thing is they offered a loaner car on the spot instead of me having to come back again. I would recommend this dealer for anybody looking to get a Mazda. More