Ramsey Mazda

After a horrible experience at Wayne Mazda I was compelled to write this review to show my extreme satisfaction with Ramsey Mazda. One of the sales consultants, Mike DePaolo, was very knowledgable a compelled to write this review to show my extreme satisfaction with Ramsey Mazda. One of the sales consultants, Mike DePaolo, was very knowledgable about the vehicle we were looking for. He was very upfront and honest about the charges that will be applied toward the purchase of the vehicle.When we were negotiating the price, sales manager John Torres was very flexible during the negotiations.The business manager, Jim Sabini advised us on the advantages of financing with different banks and acquired for us the best financing available. He made the process of signing documents pertinent to financing very simple and stress free. We would like to acknowledge that Ramsey's Mazdas staff is extremely competent in their field and that they provide exceptional customer service. More

James was very helpful and added comic relief to this stressful situation. He was able to explain things to me about the car and everything about buying it. stressful situation. He was able to explain things to me about the car and everything about buying it. More

With a family of five, I have shopped for quite a few cars from different manufacturers and through many dealers. Ramsey Mazda is a local dealership for me so convenience was a given. What impressed me cars from different manufacturers and through many dealers. Ramsey Mazda is a local dealership for me so convenience was a given. What impressed me most, however, was the friendly, professional and knowledgeable service I received from the sales person, James Zaku. James greeted me at the door when I first arrived. He was polite and not pushy. In little time, he understood my needs and was able to answer all of my questions about the car I was considering. Bottom line: It was a pleasure working with James and I would certainly shop at Ramsey Mazda again. More

I went to Ramsey Mazda and had already been shopping around for a Mazda 3 for 2 months. I just wanted to test drive the car and wanted to get an idea of what it would cost me. I went to a few dealership around for a Mazda 3 for 2 months. I just wanted to test drive the car and wanted to get an idea of what it would cost me. I went to a few dealerships before i stopped here and no one was interested in giving me any information knowing I was not ready to buy at that time. It was a completely different experience walking in to Ramsey. From the receptionist to the manager to the salseperson they were all friendly and welcomeing. Rocky my salesperson asked me a few questions then asked if I would be interested in taking a test drive. Finally someone who understands you have to like a car before you buy it. The test drive was fun and I learned a lot about the Mazda that I was interested in buying. When we got back to the dealership from the test drive Rocky asked me what else I wanted to get accomplished. I told him I got enough information and I left to go to the next dealership on my list. My voicemail was and is still full from all the dealerships calling me nonstop but I decided I wanted to return to Ramsey to purchase my Mazda. The Managers were upfront about everything and John the store manager at one point took me to his desk and showed me the different options since i had a very tight budget. i got the car i wanted wich made me happy and for the price that made my dad happy. Me and my dad were talking about all the fun we had when we picked up the car i love my new car. More

oh I don't know where to start.. The beginning, I oh I don't know where to start.. The beginning, I contacted the internet salesman via email for a quote, his name was Robert Wood. He gave me a quote oh I don't know where to start.. The beginning, I contacted the internet salesman via email for a quote, his name was Robert Wood. He gave me a quote back and we emailed back and forth a few times, I told him I was paying cash and no financing was needed and the price that I wanted. He said come on in and assured me we can do it. So I went down, I went into the showroom and asked for Robert, he shook my hand and immediately blew me off to Mike and told him "she has a budget show her the options she has or something used". I was huh? I should have ran then but stupidly enough I sat down with Mike who asked me what I was looking for. Are you kidding me I thought I went through this in 10 emails I exchanged with Robert, I thought oh wait I brought the email yah! I showed him the email and what I discussed with Robert, that the fees would be added in the price not tacked on, at this point there were 2 fees. He says ok let me see what I can do and he got up and when over to talk to a very loud man who I would have sworn was gov. Christie at first. He comes back with a peace of paper with a list of fees and tells me that he can sell me the car for 1,560 over the quote Robert gave me plus tax and tags. Seems these were the fees added to the one time online quote, dest fee, AD fee, loyalty fee, cash fee,+250 coupon fee..LOL coupon fee? loyalty fee? cash fee? ok they were nice enough to deduct 250 if I print a coupon LOL I hope so they charged me for it.. and they were so kind to deduct the cash fee..there we were still 1600 above the quote, I said no this is the quote I was given not that. So the sales manager comes over and starts raising his voice yelling give me a price, ugh I gave u one. He says we can't do that....well then why did u tell me to come in! He starts showing me his fake invoices and making me feel about 2 feet tall, and funny, making me question what I know, I know..I had enough I walked out..I had 2 emails from the other day from 2 other dealers all same quotes with no added fees, so I went to Middletown Mazda I was in and out with the new Mazda3 for 1,600 dollars less than Ramsey. I was treat like a human being a valued customer offered coffee and hot chocolate for my daughter. I have bought a lot of new cars and never in my life have I experienced such a sham..BUYER BEWARE In closing I would like to say Mike(sales manager) was a very nice guy I felt bad for him, the manager blew his deal More

lance and charlie were both very helpful and patient....we were a pain...lol.we ended up buying a cx7 and we are very happy with our decision!dana marshall patient....we were a pain...lol.we ended up buying a cx7 and we are very happy with our decision!dana marshall More

Bill and the folks at Ramsey Mazda were great to work with. Knowing that I was on a trip to a handful of dealerships in the area to check out cars comparable to the Mazda3, Bill was understanding and pat with. Knowing that I was on a trip to a handful of dealerships in the area to check out cars comparable to the Mazda3, Bill was understanding and patient, and had me behind the wheel of the exact car I had in mind in no time. He was very thorough and knowledgeable about the car, and spent as much time with me as I needed. Back in the showroom, he asked my timeline ("within the next couple weeks," I said, and, "that I was going to check out other makes"). He worked some numbers, and I drove away from there that day in a new Mazda3. Bill was never pushy. He was very courteous throughout. I'd highly recommend Ramsey--and especially Bill Rajner--if you're in the market for a Mazda. More

I was a loyal Mazda customer for 7 years now.I did love my car and was looking for a new car to lease then buy.I went into Mazda Wednesday evening as that same day I received an email stating the appraiser my car and was looking for a new car to lease then buy.I went into Mazda Wednesday evening as that same day I received an email stating the appraiser was there to give me a quote.I met with a sales man James? My story is similar to customer who was there 11/21/11.But it was much worse actually I felt like the most worthless person leaving this dealership.No words can describe this experience.So, I tell James what I was looking for specifically as I wanted to lease then buy later as I am putting myself through school.He says okay I will be right back and brings over the branch manager, John Torres.This guy starts off with giving me a problem about the options I wanted.I told him I was leasing then buying and this was the car I wanted and would buy.He refused to give me a quote or any estimate.When he learned I had a trade in he told me that because my Mazda 2005 had 118,000 miles on it that it was valueless.I told him that I was offered $5,000 on the spot from ford with a quote of $183 a month for a lease.He asked for me to go get my registration which I did.My car is in good condition and was a former show room car so it basically has everything included being the sport edition it also has custom wheels added.My carfax shows a car accident as last year an old lady rear ended me with minor damage. This guy tells me he will not accept my trade as with an accident it will sit at the auction and will not be able to sell.The website states any trade in accepted under 6 reason's to buy at Ramsey Mazda.So, I inquire about the lease for $148 a month for a new Mazda 3 and the guy tells me it's more like over $200 telling me the website is not accurate.I said I have a Jetta waiting for me Saturday for $199 a month.He then became unprofessional saying that I was being low balled and that Jetta has a horrible engine that the car loses value as everyone knows these cars are horrible.He says the lowest lease is $219 a month and he is unaware of the dealer special happening right now.He also said with a Jetta you have a 50/50 chance of getting a good car or really bad car.He asked me if I was willing to take that chance.He ranted about the plant in Europe and parts and more bad stuff about Jetta.I just looked at him like he was crazy.He said I am here to sell you a car but it's obvious you don't want that right now.He tried to get me to commit to a number or give him a price.I said I would not do this as I need that information from him.He said your the buyer not me.It was really disrespectful at how he was talking down to me.He refused to give me a quote on any car lease or buy.He said you want to shop prices then go ahead but this is not how I do business.I sell cars and that's it and if you want to run back to my competitors will lower numbers I am not doing business like that.He said everyone comes running back to him when they see the prices going up.I told him I knew someone at Autosone in Woodbridge and that I could get a discount but thought I would stop here first.He said that the dealership is a wreck that it is a mess over there barely moving 38 cars a month.He refused to again give me a quote on the car I wanted to buy or lease.He got up and said I am sorry but I can not sell you a car and walked away from me.His sales associate looked at me said my name and then Well?I will never buy a car from Ramsey Mazda!In fact I think I am done with Mazda as if I can not even trade it in at the own dealership that says what types of people you have to deal with to own a Mazda.It's not worth and wait until the warranty runs out at 60,000 miles and you will have problems with a newer car.I do not know how this dealership won awards this year probably because the economy is so bad people are lowering their standards.I had my two young sons with me and one of them says to me Mom you got dumped!He said Please buy the Jetta.I can not wait until Saturday morning comes and I get my new keys.I was asked what I would like for breakfast from VW and if my family would like to join us as well. More

Bill was extremely helpful in describing the Mazda3 in detail during the test drive. He was very patient and was not pushy at all. I will definitely recommend Bill to my family and friends when they are detail during the test drive. He was very patient and was not pushy at all. I will definitely recommend Bill to my family and friends when they are shopping for a new or used car. More

My wife and I came in looking to lease a 2012 Mazda CX-9. This was one of four cars we were looking at and wanted to get an idea of what the CX-9 would run for. Called a few days prior to showing up and go This was one of four cars we were looking at and wanted to get an idea of what the CX-9 would run for. Called a few days prior to showing up and got a range of $350-$400 from John Torres, who I later found out was a sales manager. When we showed up, unfortunately I did not remeber the name of guy that I spoke to so I was helped by the next available sales rep, James (really nice guy, knew the car and the options but unfortunately didn't seem to know much about the pricing, fees, etc.). Test drove the CX-9 and liked it and wanted to get a more concrete figure from them, but still had the Highlander to tets drive afterwards. James got his sales manager, John Torres, involved - and unfortuntely for James that's what cost his the sale. This guy absolutely refused to give us a concrete price unless we were committed to buying a Mazda right there. Forget about pressuring to buy, I can deal with that, but its tough to make a rational decision when you don't even know what's the number you're negotiating. After a heated 15 minute conversation he comes back with a figure of $429 per month and I was like what happened to $350-$400. He said I was just shopping and obviously was not interested in buying the car right then and there and since all I wanted was a price, his $429 satisfied what I was looking for. Am I out of my mind or is the whole point of trying to sell a car is to give a competitve price that would entice the consumer to buy the vehicle? Apparently this genius (with 28 years of experience I might add, as I was told to me on several occasions) had a different approcah to selling cars and customer service. I later found out that he's been at this dealership for just a month and has bounced around several Mazda dealers in NJ over his 28 years. Point proven that just because a person has been doing something for a long time does not mean he's good at it. I really felt bad for James, the sales guy, because he couldn't do anything but stand there and see his manager absolutely kill his sale - mission accomplished. Anyway, we were so disgusted by our experience at Ramsey Mazda and the way we were treated by the Sales Manager, not the sales guy, we had no choice but to leave. We ended up test driving the Highlander afterwards and hated it, but absolutely refused to go back to this dealer to get the CX-9, which we ended up getting from Mazda of Lodi. Don't waste your time at this dealership, go somewhere where they actually care about you as a customer. By the way, I'm not alone here - I highly encourage you to read other customer reviews from 2011. It appears that my experience was similar to someone else's who interestingly enough also dealt with John. More