Ramsey Nissan

Ramsey Nissan responded

Irene and Kyriacos, Thank you for sharing your concerns. We take feedback seriously and have investigated why you did not receive a response. We discovered that two of the email addresses used were incorrect, while the third message was quarantined by our IT security system and ultimately routed to the junk folder. Unfortunately, none of your emails reached our team’s attention. We understand your frustration regarding the unexpected charges. We would also like to clarify that the vehicle inspection was conducted by an independent third-party inspection company on behalf of Nissan Motor Acceptance Corporation (NMAC), not by Ramsey Nissan. The resulting charges were determined through that process. We sincerely regret the communication breakdown and the frustration it caused. We would still appreciate the opportunity to speak with you directly and discuss your experience - 201-825-4040

Ramsey Nissan responded

Thank you for sharing your concerns. We take every customer’s concerns seriously, and we made multiple attempts to diagnose and address the concerns you brought to us. During your visits, our technicians found no warning lights, transmission faults, or mechanical issues with the vehicle. We also took the vehicle on several test drives and had you drive it with our team. Based on those evaluations, we could not verify the transmission problem you described. You were provided with a rental vehicle during each of your visits while we investigated the concern. We also want to clarify an important point regarding the warning-light photo submitted with your complaint. When we contacted you and asked whether it was a photo you had taken of your vehicle, you confirmed that it was. During that conversation, we identified that the exact same image had been posted on Reddit approximately a year earlier. When this was brought to your attention, you clarified that you had not meant to represent the image as a photo of your vehicle. We understand that you may dislike the performance characteristics of CVT transmissions, and we respect your opinion. However, we cannot submit a warranty or service claim for a mechanical failure that our technicians cannot verify, nor can we state that a vehicle has a fault when our diagnostic testing does not support that conclusion. Our Sales Manager also personally discussed your concerns with you, and throughout the process we offered to help in any way we could. We simply cannot misrepresent a vehicle’s condition or submit a false warranty claim. That would be inappropriate and potentially constitute warranty fraud. We’re sorry that you were dissatisfied with the outcome, but we stand behind the diagnosis performed by our service team and the efforts we made to address your concerns.

Rickclifford70 responded

No one is sorry. This business as usual for you. Your boiler plate response is galling. Please address the specific lies I was told and documented above. More lies and obfuscating will not protect your reputation. Honesty just might. Try it sometime.

Ramsey Nissan responded

Thank you for your wonderful review! We're so happy to hear you and your husband had a great experience with us. We'll be sure to share your kind words with Ivan and the rest of the team. Congratulations on your new vehicle, and thank you for your recommendation!

jjcaraballo responded

Everyone I mentioned gets A+++ 5 STARS 🌟 🌟🌟🌟🌟

Ramsey Nissan responded

Thank you for your fantastic review! We're so glad Ivan, Chris, and Brian worked together to make your experience smooth and enjoyable from start to finish. Congratulations on your new 2026 Nissan Rogue Platinum, and we truly appreciate your recommendation of Ramsey Nissan!

Ramsey Nissan responded

Frank, we understand how frustrating this situation must feel and appreciate the opportunity to clarify the timeline and current status of your vehicle. Your Rogue arrived on 4/14 without a scheduled appointment. On 4/16, your advisor reached out to explain that our shop foreman had not yet been able to inspect the vehicle due to several vehicles ahead requiring extensive repairs. Your vehicle was brought into the shop on 4/17, and you were updated accordingly at that time. This repair is being handled under factory warranty and involves major components, including the engine, turbocharger, and catalytic converter. Your advisor has been actively communicating updates as they became available. He was simply off yesterday, which may have contributed to a lapse in communication, and we apologize for any added frustration this caused. As of now, we have received authorization from Nissan to proceed with the repair, and the necessary parts have been ordered. We are currently awaiting confirmed ETA details to ensure availability and avoid any backorder delays. Once we have that information, we will coordinate a loaner vehicle for you. Your advisor has also reached out to confirm approval and to let you know they are actively working on securing a rental in the interim. We appreciate your patience as we work through this process and remain committed to keeping you informed every step of the way.

fdipalma responded

Hi, thank you for your response because I learned things that I wasn't even told. Yes the advisor did keep me updated but there were zero updates on what was wrong with the car until today 4/21. Yes the car was brought in on the 14th but it wasn’t looked at until 4/17. The only updates we received was that it hadn’t been looked at because there were other cars with similar issues and only one person could perform this job. The only other update was that is was finally being looked at on 4/17. The only important update wasn’t until this morning 4/21 telling us what was wrong with the car and what was being done. So the car has been there for one full week and we were told today (4/21) what was wrong with it. It is a brand new car, only three years old and it needs a new engine? That in itself is it is very discouraging and disappointing. We were promised the service manager was going to call us yesterday (4/20) and he never did. I just don’t think one full week without anyone telling us what is wrong is acceptable. Right now the number one priority is getting a loaner car ASAP! For other people out there with the same issue, open a claim with Nissan Headquarters ASAP and it also helps to contact the NHTSA so all these issues can be documented.

Ramsey Nissan responded

Thank you so much for your continued trust and loyalty! We’re thrilled to hear you’re loving your 2024 Pathfinder Platinum and that each service visit has met your expectations. Our team truly appreciates your kind words, and we look forward to taking great care of you and your vehicle for many miles to come!

Ramsey Nissan responded

Thank you for your kind words! We’re thrilled to hear Cindy and the team made your CPO purchase easy and seamless. We truly appreciate your support and hope you’re enjoying your vehicle!

Ramsey Nissan responded

Thank you for your kind feedback! We're so glad to see you're experiencing the type of service we strive to provide. We look forward to seeing you again!

Ramsey Nissan responded

Thank you for sharing your experience. We’re glad to hear Ahmir provided a professional, knowledgeable, and stress-free sales experience, and we appreciate your understanding regarding the finance correction. Your feedback means a great deal to our team, and we’re grateful for your recommendation. Please don’t hesitate to reach out if we can assist you in the future.

Ramsey Nissan responded

Thank you for sharing your experience! We’re so glad to hear that Cindy was able to make the process smooth and convenient for you. We truly appreciate your recommendation!