Ramsey Nissan

Ramsey Nissan responded

Frank, we understand how frustrating this situation must feel and appreciate the opportunity to clarify the timeline and current status of your vehicle. Your Rogue arrived on 4/14 without a scheduled appointment. On 4/16, your advisor reached out to explain that our shop foreman had not yet been able to inspect the vehicle due to several vehicles ahead requiring extensive repairs. Your vehicle was brought into the shop on 4/17, and you were updated accordingly at that time. This repair is being handled under factory warranty and involves major components, including the engine, turbocharger, and catalytic converter. Your advisor has been actively communicating updates as they became available. He was simply off yesterday, which may have contributed to a lapse in communication, and we apologize for any added frustration this caused. As of now, we have received authorization from Nissan to proceed with the repair, and the necessary parts have been ordered. We are currently awaiting confirmed ETA details to ensure availability and avoid any backorder delays. Once we have that information, we will coordinate a loaner vehicle for you. Your advisor has also reached out to confirm approval and to let you know they are actively working on securing a rental in the interim. We appreciate your patience as we work through this process and remain committed to keeping you informed every step of the way.

fdipalma responded

Hi, thank you for your response because I learned things that I wasn't even told. Yes the advisor did keep me updated but there were zero updates on what was wrong with the car until today 4/21. Yes the car was brought in on the 14th but it wasn’t looked at until 4/17. The only updates we received was that it hadn’t been looked at because there were other cars with similar issues and only one person could perform this job. The only other update was that is was finally being looked at on 4/17. The only important update wasn’t until this morning 4/21 telling us what was wrong with the car and what was being done. So the car has been there for one full week and we were told today (4/21) what was wrong with it. It is a brand new car, only three years old and it needs a new engine? That in itself is it is very discouraging and disappointing. We were promised the service manager was going to call us yesterday (4/20) and he never did. I just don’t think one full week without anyone telling us what is wrong is acceptable. Right now the number one priority is getting a loaner car ASAP! For other people out there with the same issue, open a claim with Nissan Headquarters ASAP and it also helps to contact the NHTSA so all these issues can be documented.

Ramsey Nissan responded

Thank you so much for your continued trust and loyalty! We’re thrilled to hear you’re loving your 2024 Pathfinder Platinum and that each service visit has met your expectations. Our team truly appreciates your kind words, and we look forward to taking great care of you and your vehicle for many miles to come!

Ramsey Nissan responded

Thank you for your kind words! We’re thrilled to hear Cindy and the team made your CPO purchase easy and seamless. We truly appreciate your support and hope you’re enjoying your vehicle!

Ramsey Nissan responded

Thank you for your kind feedback! We're so glad to see you're experiencing the type of service we strive to provide. We look forward to seeing you again!

Ramsey Nissan responded

Thank you for sharing your experience. We’re glad to hear Ahmir provided a professional, knowledgeable, and stress-free sales experience, and we appreciate your understanding regarding the finance correction. Your feedback means a great deal to our team, and we’re grateful for your recommendation. Please don’t hesitate to reach out if we can assist you in the future.

Ramsey Nissan responded

Thank you for sharing your experience! We’re so glad to hear that Cindy was able to make the process smooth and convenient for you. We truly appreciate your recommendation!

Ramsey Nissan responded

We're very sorry to see that you feel this way. Our General Manager Kevin has assisted you with your experience noted at our INFINITI dealer, and has reached out to you today regarding this review. Our records indicate that you came in to our Nissan Service Center with a nail in your tire. That's not something that's considered "issues with the tires", just an unfortunate experience that is out of anyone's control. Please return Kevin's call when you have a moment, he'll be happy to help.

Ramsey Nissan responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience and look forward to serving you again in the future!

Ramsey Nissan responded

Thank you for sharing this with us! We'll be sure to pass your comments on to Dennis!

Ramsey Nissan responded

We're so happy to hear this! Thank you for sharing your service experience with us!