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Ramsey Nissan
Upper Saddle River, NJ
2,134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,134 Reviews of Ramsey Nissan
February 03, 2019
Best ever This was my third Nissan but first time dealing with Mae. I'll never go to anyone else. She was warm and empathetic. Spent all the time I needed to This was my third Nissan but first time dealing with Mae. I'll never go to anyone else. She was warm and empathetic. Spent all the time I needed to answer questions, chat. She made sure I didn't feel pressured. This is also the first time I bought a car without having my son as back up with me and she made me feel secure enough to feel that I could do this on my own. She has what I consider a rare, warm and caring personality. Thank you for this wonderful experience. As far as the dealership itself, with my previous two Nissans I have always found the customer service and the service department friendly and very helpful. More
by mft3
Employees Worked With
Mae N. Naber
November 28, 2018
Another Great Experience...for the 3rd Time. Mae is the absolute best there is. Period. If you are looking for a new or used Nissan in Northern Jersey i'm sure you will be tempted to shop around Mae is the absolute best there is. Period. If you are looking for a new or used Nissan in Northern Jersey i'm sure you will be tempted to shop around at all the other local dealers in the area...but do yourself a favor. Save yourself and your family the headache, the hassle, and the time and go to Ramsey Nissan where they are actually willing to make deals happen...and no one does it better then Mae. She isn't just there to sell you a car. She actually cares about why, what the circumstances are, and which one of your needs need to be fulfilled. All the makings of an amazing saleswoman. New Altima...Check. New Rogue...Check. And now a brand new Murano. We can't thank her enough! More
by gkherha1
Employees Worked With
Mae N. Naber
November 08, 2018
Great Experience --- Again! 5th Nissan bought at this dealership. Sales Rep, Andrew Nudge, very helpful, courteous and knowledgeable. Service center has been excellent over the 5th Nissan bought at this dealership. Sales Rep, Andrew Nudge, very helpful, courteous and knowledgeable. Service center has been excellent over the years I have used them. Good experience. More
by Gemini
Employees Worked With
Andrew S. Nudge
October 12, 2018
Great service Ralph Dragon was excellent In every aspect. He made the process very easy. Unlike many dealers, I did not feel like he haggled with me. He made me fee Ralph Dragon was excellent In every aspect. He made the process very easy. Unlike many dealers, I did not feel like he haggled with me. He made me feel like he valued my time and he listened carefully to ensure that he addressed any concerns that I had. He offered the best solution for me based on my needs and situation. He was also transparent and thoroughly explained each step of the car buying process. More
by Frank12
Employees Worked With
Ralph Dragon
October 07, 2018
Still can't believe it was that easy The manager Chris and my sales person Brian Mueller went so far above and beyond to work this out for me.Coming into the dealership as a single 30-som The manager Chris and my sales person Brian Mueller went so far above and beyond to work this out for me.Coming into the dealership as a single 30-something female coming in on my own- no husband etc. who had been bs'd at every other dealership I was frustrated with the industry and overall disengaged with the experience. I was treated with so much respect and honesty at Ramsey Nissan. I honestly was waiting for the other shoe to drop until I was driving away in my new car because it was so different from any other car buying experience I had ever had (this is #5). I will be a repeat customer and I will be recommending this dealership to everyone I know. Everyone I came in contact with was so patient and clear about all the terms and conditions etc. When I came to get my car everyone I had met previously remembered my name and was go genuinely excited for me to be picking it up. They also had everything all ready for me and made everything so easy. The entire experience was refreshing and restored my faith in the industry. I honestly I was leaning toward a CX-5 and came here after frustrations with multiple Mazda dealerships and the Nissan dealership in East Hanover. I couldn't be happier with my car and it's the team at this dealership that made that happen. I cannot thank them enough- Nissan should be using this team as the example for other dealerships to follow. I don't know anyone here- someone in my office told me to try Ramsey because the vibe up there was different than where I live and this is my first review but I felt compelled to write this after years of typical stressful car buying experiences- this was anything but. Cannot say enough good things. - Single girl, NJ More
by Sheils521@icloud.com
Employees Worked With
Brian Muller
September 30, 2018
Unprofessional and discourteous sales staff I returned a Maxima at the end of the lease, i was treated very poorly and charged with something that was under warranty sold to me by Ramsey Nissan. I returned a Maxima at the end of the lease, i was treated very poorly and charged with something that was under warranty sold to me by Ramsey Nissan. I tried to communicate with sales management team using emails and telephone calls, no one bothered to call me back and i consider that unprofessional and discourteous toward a long time customer. I'm still leasing another car from them which i was planning to renew but not anymore. More
by rezvanif
Employees Worked With
Erick Slotnick
August 08, 2018
No longer a loyal customer I wanted to return my Nissan Sentra lease 3 months early with no obligation to buy another Nissan (I already had a replacement vehicle for the Sen I wanted to return my Nissan Sentra lease 3 months early with no obligation to buy another Nissan (I already had a replacement vehicle for the Sentra). I realized this was a tall order since I signed a lease contract and Nissan wants their money, but I was looking for something, anything to offset some of the costs. Just a throw me a bone to make it worth it deal. Plus, on a side note, I purchased 4 vehicles from the Ramsey AutoGroup over 20 years. 3 came from Ramsey Nissan. I thought this tall order would be met with an appreciation for being a dedicated customer, that and the low miles and excellent condition of the car could sway a deal. Like I said, I wasn't expecting to walk away with no out of pocket expense.So, fortunately for me, Gabriella from Ramsey Nissan called me and said Ramsey Nissan wanted my car (I leased the car through them). In fact, she called me on my way home from getting my Sentra serviced from their dealership. I thought that was strange, but hey, great! I made an appointment for them to see the car (I literally turned around and headed back to the dealership), but only after telling her my situation. This included the following. The Car was immaculate and was approx 10500 miles under mileage (25500 of 36000). No accidents or body work. No excessive wear and use. A CPO ready vehicle IMO based on the service write up that day. A car with a higher residual value due to low mileage and condition. And most importantly no obligation to buy another Nissan. She said come on down and I did. There, I met with Jay. I was told I would still have to pay the disposition fee and pretty much the 3 remaining payments. I mean wow! What's the point and way to waste my time. I may as well just keep the car as a spare until the lease ends in November. What did I just come back for? I pleaded my case, loyal customer, low miles, great condition, motivated to be done with the lease, but got nothing except an empty promise of a call back (Perhaps to better the offer, but I doubt it) which never happened anyway. So, I Went to Hawthorne Nissan where they waived the disposition fee and one payment with no obligation to buy another Nissan. I saved hundreds vs Ramsey Nissan's "offer". So, for this review, if you want a dealership that doesn't value customer loyalty and will waste your time Ramsey Nissan is the place for you because that's exactly what happened to me. In turn, Hawthorne Nissan did fine by me. BTW, this was the first time I ever set foot in Hawthorne Nissan. Yeah, I get some dealerships give better deals than others, but in this case, are you kidding me! After the fact, I did reach out to Ramsey Nissan about the whole situation and never got a response back. Which, to some degree, also prompted this review. Guess they couldn't care less. Needless to say, they will never again get my business. More
by Ben125
Employees Worked With
Jay Dichio, Gabriella
August 04, 2018
Amazing sales lady Mae Where do you go to get a friendly sales department when buying a car? One that makes you feel like family? Ramsey Nissan. And who should you see? MA Where do you go to get a friendly sales department when buying a car? One that makes you feel like family? Ramsey Nissan. And who should you see? MAE!!!!! We have just purchased our 3rd car from her. She has treated my wife and I, with respect, explained everything to us in detail, and most importantly, took all the time needed to make sure we were happy with our new vehicle, and all for the best price possible. Mae cares about the people she deals with. You are not just a dollar sign to her. Everyone has a story, and she makes sure to know what it is, and will help you get he right car for the right price. Doesn't matter, new or used. She won't push anything on you to make her commission more. She just wants you, the customer, to be extremely happy and satisfied when you leave. Our first experience with Nissan was terrible, it wasn't Ramsey, we told her the story, she was upset for us. And promised to do the right thing and make it better as best she could. I couldn't believe the magic she worked to turn our belief about Nissan around. Thats why we will go back to her time and time again. We don't even bother looking else where! So do yourself the favor and go see Mae at Ramsey Nissan. You won't be disappointed. She truly is the best! Thank you for all you have done for us! We appreciate you. More
by Steve Mac
Employees Worked With
Eric slotnick, Mae N. Naber
May 22, 2018
Knowledgeable & Helpful My entire experience was a positive one. Both Mae and Murph went out of their way to assist me in my choice of vehicles to lease. Both were experienc My entire experience was a positive one. Both Mae and Murph went out of their way to assist me in my choice of vehicles to lease. Both were experienced and friendly. Mae even assisted in changing my insurance over and attaching my license plates. They made this an easy transaction. I totally appreciate them! More
by Lmurtha558
Employees Worked With
Brian "Murph" Mutchler, Mae N. Naber
May 14, 2018
Great experience, Samir Aly is the man! I have the best words for this dealership but especially for Samir Aly who was the professional who helped me through this process. He was friendly, k I have the best words for this dealership but especially for Samir Aly who was the professional who helped me through this process. He was friendly, knowledgeable, honest and responsive to my questions and my own needs. He was very helpful and professional with me. I am more than happy with this experience and I, 100% recommend this dealership and this sale person, Samir Aly. More
by ricardos202
Employees Worked With
Samir Aly
