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Ramsey Nissan

Upper Saddle River, NJ

4.8
2,133 Reviews

401 Route 17 South

Upper Saddle River, NJ

07458

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2,133 Reviews of Ramsey Nissan

May 29, 2021

I love the dealership. Jennifer is a great service person! Everyone is fantastic. I will alway go here I love my car. Good service! Excellent More

by Lorigott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Vanfleet
Jun 01, 2021 -

Ramsey Nissan responded

We're so happy to see reviews like this, thank you for sharing!

May 21, 2021

Murph was my salesman and he was so great to deal with. Very attentive and kept me updated with everything. He went above and beyond. Very happy !!! I have been a customer here for about 20 years More

by JLN7854
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian "Murph" Mutchler
May 24, 2021 -

Ramsey Nissan responded

Thank you for sharing this with us, we appreciate your loyalty - and the kind review!

May 19, 2021

All went well. LOTS OF PROBLEMS WITH MY N.V. 200/ probably never buy another Nisson, since I had it and I bought it NEW More

by JMBratka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Vanfleet
May 20, 2021 -

Ramsey Nissan responded

Thank you for your honest review, we're sorry to see that you're having so many issues with your vehicle! We appreciate your business and hope that our team continues to provide excellent service.

May 07, 2021

I had a great experience. Everything was explained in detail and the associating price for each item was clearly stated. Car was good to go at the time of pickup. More

by msignoretto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Galinko
May 07, 2021 -

Ramsey Nissan responded

Thank you for letting us know! We're happy to see that you had a great service experience!

May 03, 2021

Great vehicle! Terrible dealership! Buy or lease a Rogue elsewhere. Promises made during sale and thereafter were not kept. The auto insurance was not transferred. This should have been a simple pho More

by myrnabeckgore
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stalin Ramirez, Alex Meza, Karan Kamara
May 06, 2021 -

Ramsey Nissan responded

Hello, we're very sorry to see that you had this type of experience with us! While a holiday schedule is out of our control, there is no excuse for poor customer service. Our General Manager and Sales Manager have been alerted of your comments and will be reaching out to you (if they have not already) to address the promotion that you did not receive. Alternately, you may reach out to Jeff Monninger, Sales Manager at 201-825-4040 ext. 5001 at your convenience. Thank you.

May 30, 2021 -

myrnabeckgore responded

It is now May 30 and I still have not received the $50 promotion. The managers at Ramsey Nissan do NOTHING to service customer issues. When a salesperson does not complete tasks for new car delivery, the managerial staff needs to pick up the slack. Apparently, at Ramsey Nissan, nobody understands customer service.

Jun 01, 2021 -

Ramsey Nissan responded

Hi Myrna, Our Sales Manager indicated that he has not heard back from you. If you would like to provide us with your contact information, please send your email address and phone number directly to our General Manager, Kevin Gilbertson at kgilberston@ramseycars.com He will be happy to assist you personally.

Jun 01, 2021 -

myrnabeckgore responded

Another run-around! Ramsey provided an incorrect email address. Mail to Kgilbertston@ramseycars.com was not found. I received the following message from my email provider: Your message to kgilberston@ramseycars.com couldn't be delivered. kgilberston wasn't found at ramseycars.com.

Jun 02, 2021 -

Ramsey Nissan responded

I'm very sorry for this, this was simply typographical error - Kevin Gilbertson's correct email address is kgilbertson@ramseycars.com. -Alison L., Ramsey Auto Group

April 29, 2021

Everyone is helpful and efficient. They listened to our needs. We got a great car at a fair price. I would recommend to friends and family. More

by osei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Ovalle 5 Stars
May 04, 2021 -

Ramsey Nissan responded

Thank you for sharing your experience with us, we appreciate the kind review!

April 28, 2021

I love this service center. It is clean and most of the employees that I have come in contact with are professional and friendly. I will definitely refer my friends and love ones to this center. More

by blaisetresil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Vanfleet
Apr 29, 2021 -

Ramsey Nissan responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

April 25, 2021

Everything went well and the work was finished in the time that I was told. The service representative was very friendly and made it an overall good experience. More

by Kerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evert Mendez
Apr 26, 2021 -

Ramsey Nissan responded

We're so glad to see you had a great experience with our Service Department, thank you for sharing!

April 23, 2021

The service was good and informative and very got on the road with my vehicle relatively quickly and without any issues. Thanks for everything then. More

by mstanza84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Digrazia
Apr 26, 2021 -

Ramsey Nissan responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

April 23, 2021

We found an amazing vehicle at an incredible options, made an exceptional lease deal. It was our first experience at Ramsey Nissan, such a friendly group of people, they truly are a team! More

by auntmarybeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian "Murph" Mutchler, Kevin Gilbertson
Apr 26, 2021 -

Ramsey Nissan responded

We're so happy to see reviews like this, thank you for sharing!

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