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Ramsey Nissan

Upper Saddle River, NJ

4.7
2,134 Reviews

401 Route 17 South

Upper Saddle River, NJ

07458

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2,134 Reviews of Ramsey Nissan

January 07, 2021

I had A good and bD experience at the same time. My sales agent Dennis T was AMAZING he made the transaction effort less. He really went above and beyond to make sure that I As A client was satisfied. Then w More

by Ccolon1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis T
Jan 12, 2021 -

Ramsey Nissan responded

Thank you for your honest review - we're glad that your sales consultant was helpful, we do apologize that you didn't find the finance department as accommodating. We hope that you'll visit us again in the future and have a great experience all around.

January 06, 2021

2nd car purchased from Ramsey Nissan in last 3 months. Took less than an hour to purchase the most recent vehicle. No Games, gave me the vehicle I wanted & the out the door price in :15 minutes. More

by RSKIP14@AOL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dichio, Ian Kaufman
Jan 07, 2021 -

Ramsey Nissan responded

Thank you for coming back! We're glad to see you had another great experience!

January 05, 2021

Very pleasant and efficient. Work was completed in time frame given. Would recommend Nissan if Ramsey to friends and family. Workers were knowledgeable and attentive. More

by E.JOE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Steinberg, Alan Galinko, Jennifer Vanfleet, Evert Mendez, Mike Warsaw, Michael Convertino
Jan 06, 2021 -

Ramsey Nissan responded

Thank you for the great feedback! We're glad to see you had a great experience with our service team!

January 04, 2021

The salesman was not nice at all and temporary expired no one calls me to let me know why I haven’t receive my plate More

by Ticadet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David kornhauser
Jan 04, 2021 -

Ramsey Nissan responded

We're very sorry that you feel this way. If you can reply privately with your real name and phone number (or email Alison at alamazza@ramseycars.com), we can help track down your license plates. Due to the pandemic and delays with the DMV and USPS, plates have taken much longer than usual, and we apologize for the delay.

Jan 05, 2021 -

Ticadet responded

I went today to another extension since I did not get my plate according to DMV the paper work has not even in process. Plus when get there they just hand me the temporary plate with a drill to put no customer service at all. I have a Nissan I bought from thruway Nissan and always service the car at Rockland Nissan they both always go out of their way to assist me. This is not a friendly place at all

Jan 06, 2021 -

Ramsey Nissan responded

We're sorry again that you had this experience - and our General Manager would like to speak with you directly. I did not receive a message with your contact info, so if you wouldn't mind reaching out to Kevin Gilbertson, he can help you personally - 201-825-4040, ext. 5102. Thank you, we hope to hear from you.

January 04, 2021

LEASE RETURN: I am usually not the type of person to submit negative feedback, but I am appalled by the poor customer service at this location when it came to returning my lease. After calling numerous More

by dumarrh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lease Return
Jan 04, 2021 -

Ramsey Nissan responded

Hello, I'm very sorry to see this - I didn't speak to you myself, but I apologize for the way you were treated here. What you've described is inexcusable. I'm not sure which managers you spoke with, but I would love the opportunity to discuss your experience further. If interested, please feel free to reach out to me at any time. Kevin Gilbertson, General Manager - 201-825-4040 ext 5102.

January 04, 2021

Working with Karan was a pleasant experience. He was transparent from the start, which made the process of buying my first car a lot less daunting. Karan was able to get me the exact car I wanted at a r More

by Katie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karan Kamara
Jan 04, 2021 -

Ramsey Nissan responded

Thanks so much for the great feedback, Katie! We appreciate your business and we're glad you had a great experience.

January 04, 2021

Super helpful. First time renter and he explained everything thoroughly while not pressuring me at all during the purchase. Appreciate the service from him & everyone on the Ramsey Team. More

by Dtrause27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castano, Karan Kamara
Jan 05, 2021 -

Ramsey Nissan responded

We're glad you had a 5-star experience!

December 31, 2020

Murph is the best, been dealing with him for 15 years. The process was smooth and I am very happy with the customer service. Thanks More

by JJWRINN
Recommend Dealer
Yes
Employees Worked With
Brian "Murph" Mutchler
Dec 31, 2020 -

Ramsey Nissan responded

Thank you for coming in, and for sharing your experience with us - we truly appreciate your loyalty!

December 31, 2020

It was a pleasure working with Alan to get my sister's car back in working order. I haven't driven it too much yet since the car was returned to our family but there was no more grinding noise when operat More

by Ms. Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Galinko
Dec 31, 2020 -

Ramsey Nissan responded

Thank you for your feedback! We appreciate it and we're happy your most recent visit solved the problem!

December 31, 2020

My experience was awful. The salesman jerked us around ans told me I was leasing a car similar to the one I had. It wasn’t similar. Completely different. Didn’t show me how to use anything in vehicle befo More

by JILLIANMARMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Deghetto
Jan 04, 2021 -

Ramsey Nissan responded

We're very sorry to see this, Jillian! This is not how we do business, and your comments will be shared with those tagged to ensure that an experience like yours will not happen again. We hope that you'll return to us in the future to work with a different Sales Consultant.

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