Ramsey Subaru of Des Moines

Head lights were not checked Our service appointment was 11:00 A.M. Dec.3. Later in the day as soon as our headlights came on, we noticed that the dim light bulb on the passenger Our service appointment was 11:00 A.M. Dec.3. Later in the day as soon as our headlights came on, we noticed that the dim light bulb on the passenger side was burnt out. Not happy that they were not checked like the report said they had been. Also the car had burnt oil on the engine and smelled for 2 days after service. We've had the burnt oil before, but this was the first time for for a poor service review. More

They explain to me very well They dealer is great and helpful. They help me find the right car that I want. Thank for help me car the right one that I want. I really like the car. They dealer is great and helpful. They help me find the right car that I want. Thank for help me car the right one that I want. I really like the car. More

Experience was Awesome Paul was very helpful. He went through everything so I would understand all the new bells and whistles of the 2019 OUTBACK. What a car and quite the u Paul was very helpful. He went through everything so I would understand all the new bells and whistles of the 2019 OUTBACK. What a car and quite the upgrade from the 2014 I had. Thank you for the great experience. More

Nice Guy - Oil Change / Tire Rotation Dennis was the friendliest most thoughtful customer leaning service guy. Take your car to him and see what I mean. I bet you will agree with me. Dennis was the friendliest most thoughtful customer leaning service guy. Take your car to him and see what I mean. I bet you will agree with me. More

Will always buy vehicles from Chris Chris worked hard to get the exact vehicle we wanted and did not try to talk us into something they already had in stock instead of getting what we wa Chris worked hard to get the exact vehicle we wanted and did not try to talk us into something they already had in stock instead of getting what we wanted from another dealer even when that dealer would not let him trade for it and we had to wait until they could get the exact model and options we wanted. More

Polite, courteous, but wasted trip I scheduled a visit to have a defective airbag replaced several days in advance, but the part wasn't in stock. This resulted in two hours of driving r I scheduled a visit to have a defective airbag replaced several days in advance, but the part wasn't in stock. This resulted in two hours of driving round trip. They were apologetic and did a free service check. Special ordered the part and offered a loaner car, but nothing comparable to my present vehicle. Waiting for the part to arrive. More

Good overall service Friendly and good customer service. Helpful options and assistance for financial application. Cars were in good and clean condition. Wished there were Friendly and good customer service. Helpful options and assistance for financial application. Cars were in good and clean condition. Wished there were rubber mats to come with the car. More

Warranty work My warranty work was easy to schedule at a time that was convenient for me. The work was completed in a timely manner. I feel confident that the work My warranty work was easy to schedule at a time that was convenient for me. The work was completed in a timely manner. I feel confident that the work was done well. More

30,000 checkup Took two hours and everything was done, I didn't think a charge for 15.00 was warranted to check the battery on a 4 year old car, should be included Took two hours and everything was done, I didn't think a charge for 15.00 was warranted to check the battery on a 4 year old car, should be included in the 30,000 mile check up. More

Expectations The work I want done gets done the first time and with no surprises or remedial return visits. With the complimentary shuttle service there is little The work I want done gets done the first time and with no surprises or remedial return visits. With the complimentary shuttle service there is little disruption to my work day. More