Ramsey Volvo

Terrible Service by JOHN at Service Desk. I brought the Terrible Service by JOHN at Service Desk. I brought the car on Wed night, 12/2 for next day service. John called me around 2:30p, Thurs, 12/3 to let Terrible Service by JOHN at Service Desk. I brought the car on Wed night, 12/2 for next day service. John called me around 2:30p, Thurs, 12/3 to let me know the car was ready. Since I was not able to pick soon enough because my husband was at work I gave him my credit card number over the phone to charge. He told me tha t the car will be at the front and the key and receipt will be placed on visor. When I got there around 4:30p I went around and around but didn’t see the car. Went into the building and saw JOHN asked where my car was. He was pointing a silver car outside. I said my car is Black not silver. Then he called one of the mechanicians to bring my car. It took for awhile to bring the car out. Apprently JOHN told the technician wrong number 830 to bring out to the front instead 380. That’s why Silver car was out wait for me not my black car. (I’m not sure what these numbers are but I heard the technician said to John “you told me to bring 830 then John said it’s 380. Miscommunication!!! Anyway, the technician brought my car. When I got in the car I saw the message light was on. It says “Failure Light Bulb” so went back to JOHN told him that light bulb’s out. I told him that it was not out when I brought the car in and asked how/why the light bulb is out now. JOHN said “Because your car is old” with a tone of irritation. I don’t know why he was irritated or frustrated. He is the one screwed and gave me bad attitude. I do NOT appreciate that. He is NOT a service oriented person at all. He told me when he called to let me know the car was ready he will leave the receipt on visor but NO Receipt at all so I want to ask you or dealer to send me the receipt in mail or email. My husband has Volve S60 and had some starter wire problem last summer. JOHN was the one took the car for service and had problem again right after my husband back from the service. So I have doubt that If he is communicating with technicians correctly. Having bad experiences with JOHN I Will NOT leave my car in his care. Sincerely, Miseok Vabre More

Great experience working with Chris on my new V60CC. Got the car I wanted at a fair price, and was well educated on my options as I tried to make a choice on which equipment and car I wanted. the car I wanted at a fair price, and was well educated on my options as I tried to make a choice on which equipment and car I wanted. More

Very fast and easy service on a minor issue with an XC40 - TPMS (tire pressure monitor system) registered a problem due to temperature change, but in fact there was no problem. - TPMS (tire pressure monitor system) registered a problem due to temperature change, but in fact there was no problem. More

The Volvo dealership was very professional, with no hassles in getting the lease we wanted. Would recommend them to all my friends and associates. We also love the new car! hassles in getting the lease we wanted. Would recommend them to all my friends and associates. We also love the new car! More

John was excellent- so courteous and professional. He explained that my service would be longer than usual and that I should not wait. I was given a loaner, and he called when the service was complete. explained that my service would be longer than usual and that I should not wait. I was given a loaner, and he called when the service was complete. My car was whistle clean with no paper coverings left in the car. Everything went very smoothly. More

Easy to schedule (same day even). A warm reception. Prompt service. No hidden fees or charges of any kind. I couldn’t ask for much more. Prompt service. No hidden fees or charges of any kind. I couldn’t ask for much more. More

Chris is a perfect salesman. He was very knowledgeable, easy to work with, and made the entire process a piece of cake. I would recommend Chris to anyone looking for a Volvo. easy to work with, and made the entire process a piece of cake. I would recommend Chris to anyone looking for a Volvo. More

Very smooth process with service department. Getting loaner and on my way was quick. Everyone was courteous and professional. These guys understand and deliver good customer service loaner and on my way was quick. Everyone was courteous and professional. These guys understand and deliver good customer service More

I have been leasing my Volvos from Tamsey Volvo for a number of years. They Ramsey Volvo team know how to Cindy t great service - both in their sales teams and their service teams. As always , and as ex number of years. They Ramsey Volvo team know how to Cindy t great service - both in their sales teams and their service teams. As always , and as expected, the Service team knee what needed to be done. I dropped it off, got a call the next morning and it was done. No hassles no waiting. More

Chris and Brad were amazing to work with. They made the process totally seamless from start to finish. I appreciate all of their help in the process. process totally seamless from start to finish. I appreciate all of their help in the process. More