Randall Reed's Planet Ford - Service Center

In the collision area, there was no communication with me about timetable for repairs. I had to initiate every call. In the service area, my service advisor Steven Bishop is trying to do everything he can about timetable for repairs. I had to initiate every call. In the service area, my service advisor Steven Bishop is trying to do everything he can to keep me happy, but the moon roof repair wasn't done correctly the first time. It seemed like the little plastic piece at end of moon roof cover had a weak sticky substance. The part was ordered more than a week ago. Meanwhile, the rest of the roof cover recoiled into its slot, like the old window shades used to do. When the part comes in, I'll have to bring the car back in and be without it for another day. The collision repair took over a month. Unfortunately, I've had accidents with other brands of cars and was forced to take it to their shops. My collision advisor kept me informed every step of the way. Told me when my parts were in, how long it would take to complete repairs, met the time frame, and didn't have to bring it back for anything, My collision repair rating was actually a 3 and Steven Bishop's efforts brought it back up to 4 star. In the future, I'd use Planet Ford, Humble for service, but for collision, I'd probably bring somewhere else. More

Great place. Bought my last two Mustangs from here. I would recommend to a friend. Bought my last two Mustangs from here. I would recommend to a friend. More

Excellent service department. Every time I come get a oil change, the service advisors treat me like family. Every time I come get a oil change, the service advisors treat me like family. More

Great service department. They really let you know whats going on with your scheduled services. Honest and attentive. They really care about what you are getting. They really let you know whats going on with your scheduled services. Honest and attentive. They really care about what you are getting. More

I was a little unhappy that my rear winshield washer fluid no longer works. I had my windshield washers changed. The service advisor called me to tell me about issues needing to be addressed on my ca fluid no longer works. I had my windshield washers changed. The service advisor called me to tell me about issues needing to be addressed on my car. He asked if I used my rear windshield wiper. I did tell him yes. Now the fluid does not work. I don't have time to take it back in to be fixed at this time. Very frustrating. More

The service writer who waited on me, Kelli Campbell, is totally awesome. She is knowledgeable and very professional person, she know what she is doing. If I have to come back, she will be the only servi totally awesome. She is knowledgeable and very professional person, she know what she is doing. If I have to come back, she will be the only service writer I would want to deal with. More

It was a pleasure working with my service advisor Tim. He was very thorough and kept me informed at all times. He was very thorough and kept me informed at all times. More

Should take appointments takes to long. Service papers not filled out with specific services done Service papers not filled out with specific services done More

The Service Department is always on their game. Kelli Campbell has been superb and ensures her customers are taken care of Kelli always keeps me up to data on the service progress and notifies me Kelli Campbell has been superb and ensures her customers are taken care of Kelli always keeps me up to data on the service progress and notifies me when there may be an issue with a part, like tires. More

Knowledgeable on customers vehicles staff is friendly helpful they always take care of their customers helpful they always take care of their customers More