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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,383 Reviews

1,383 Reviews of Randall Reed's Planet Ford - Service Center

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August 23, 2023

Although I didn't have an issue with the service, the pricing was way too high. I had a new key made and they charged me $409 which included a $49.95 shop supplies/environmental fee. I would not recomm More

by lyletrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Alvarado
August 23, 2023

They were very nice and on time. My wait time was very short. I am very satisfied. More

by g.patterson19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

CJ great customer service and was very nice and fast customer service was on time More

by bbmmgg1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cj
August 23, 2023

My service advisor, Mark Mundy, has gone above and beyond, providing excellent customer service every step of the way! More

by txbrandon85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
August 23, 2023

I don't do reviews. It's a waste of my valuable time and thoughts More

by JCURIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Lona
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Thank you for the great customer service. I also would like the thank the techs who worked on my car. I wish I would have got their names. More

by MARCEL.MASSUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
August 23, 2023

Everyone I came in contact with was polite and courteous. My service advisor Mark kept me updated on progress because I was a waiter. More

by GLINETTESJL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
August 23, 2023

I am noticing a sound in the back of my car. I asked about it and they said nothing is wrong. Why am I still hearing a grinding noise if nothing is wrong? More

by ccgonzalez0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who it was.
August 22, 2023

It’s always a great experience with Planet Ford 59. Rodney and Jose do a great job. More

by JAMES.S.MORRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hervey Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Barcenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stuart McKenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zuniga
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

I have nothing to complain about, good to go with no issues. See you next time More

by KNIGHTHAWK_32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Cambell
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