Randall Reed's Planet Ford - Service Center

Mark as always is great and cummicated the whole time. Got it faster then expected. Got it faster then expected. More

We love buying our vehicles from Planet Ford. Everyone ensures to take care of us like we're family! Everyone ensures to take care of us like we're family! More

I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

Ned took care of the issue with my Ford in an expedited manner which prevented prolonged downtime. manner which prevented prolonged downtime. More

Rodney is amazing service associate and took care of recall easily on my vehicle thank you Rodney. recall easily on my vehicle thank you Rodney. More

Great Service at Quick Lane. Air conditioning was lacking. Hot inside. Ricky and the crew always exceptional Air conditioning was lacking. Hot inside. Ricky and the crew always exceptional More

Great service nice friendly staff service was completed it a nice timely manner excellent customer service highly valued it a nice timely manner excellent customer service highly valued More

Very professional service they took good care of me and they were very friendly and helpful they were very friendly and helpful More

I have purchased several vehicles in the past but this was by far the best buying experience. JJ went above and beyond my expectations. was by far the best buying experience. JJ went above and beyond my expectations. More

I have been going to quick lane in humble for all my oil changes. customer service is awesome. In the morning they have fresh hot coffee incase you have not had coffee. They service the truck in the bot changes. customer service is awesome. In the morning they have fresh hot coffee incase you have not had coffee. They service the truck in the bottom to check for any hidden leaks and make sure you leave knowing your truck/car are family safe to be back on the road. More