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Randall Reed's Planet Ford - Service Center

Humble, TX

4.3
1,000 Reviews

1,000 Reviews of Randall Reed's Planet Ford - Service Center

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September 15, 2019

Brief wait. Attentive. Customer service was great. Rosie took care of me swiftly and updated me on the status of my vehicle as I waited - which was a brief wait. More

by Lincoln37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Jones
September 14, 2019

Best Service Team and Best Service Leader Lorena! I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehi More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2019

Always willing to help with you’re needs From the beginning of the call until the time to Pick up my vehicle, the personnel are always helpful. Thank you Rosie for helping me with my recall More

by Angie R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Jones
September 13, 2019

Service visit Amanda is very customer friendly and makes sure all your concerns are addressed. She follows up with the technician and keeps you in the loop with the More

by Mashdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2019

Amanda made it very easy and explained what I need to know. Amanda was very helpful and made the experience seamless. She helped me once before and was great working with her. She contacted me the next day to m More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2019

Repaired my F350 In the time promised I took my Ford F350 in for service and to check out why the front end was jumping whenever I reached speed over 50 MPH. Amanda Wade quickly determined More

by KenS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2019

alternator I called Planet Ford service because my truck alternator went out while on the road. Spoke with Amanda Wade and she assured me it will be taken care o More

by thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2019

Quick, reliable service Great service center! Friendly and knowledgeable! Took care of every need and concern in a timely manner. Repaired correctly the first time! Will defi More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stuart McKenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2019

Excellent Customer Service I took my car into Randall Reed's Planet Ford dealership because of a recall I received and upon arriving, I was greeted and my work order was prepare More

by Badmamahall
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2019

purchase & mount nedw tires The service and the courtesies that I received on my F150 was top notch and I price that a paid for my new set of tires was very competitive More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Stepp, John 'JT' Thomas
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