Randall Reed's Planet Ford - Service Center

Brief wait. Attentive. Customer service was great. Rosie took care of me swiftly and updated me on the status of my vehicle as I waited - which was a brief wait. Customer service was great. Rosie took care of me swiftly and updated me on the status of my vehicle as I waited - which was a brief wait. More

Best Service Team and Best Service Leader Lorena! I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehi I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehicle decision I ever made. Lorena is the pinnacle of customer service. Her follow up and keeping customers informed really puts one at ease. In a word TRUST. Lorena is the reason I keep returning to R. Reed. Her knowledge and methods of interaction are genuine even when we have to pay for something we thought is covered by warranty. She takes the time to explain/educate and in a minute you are convinced to follow her lead. TRUST! THANK YOU LORENA!! THANK YOU R. REED FORD! Best service Best people Best team More

Always willing to help with you’re needs From the beginning of the call until the time to Pick up my vehicle, the personnel are always helpful. Thank you Rosie for helping me with my recall From the beginning of the call until the time to Pick up my vehicle, the personnel are always helpful. Thank you Rosie for helping me with my recall issue More

Service visit Amanda is very customer friendly and makes sure all your concerns are addressed. She follows up with the technician and keeps you in the loop with the Amanda is very customer friendly and makes sure all your concerns are addressed. She follows up with the technician and keeps you in the loop with the updates regarding your vehicle . She is also very knowledgeable. More

Amanda made it very easy and explained what I need to know. Amanda was very helpful and made the experience seamless. She helped me once before and was great working with her. She contacted me the next day to m Amanda was very helpful and made the experience seamless. She helped me once before and was great working with her. She contacted me the next day to make sure I was happy with the repair. More

Repaired my F350 In the time promised I took my Ford F350 in for service and to check out why the front end was jumping whenever I reached speed over 50 MPH. Amanda Wade quickly determined I took my Ford F350 in for service and to check out why the front end was jumping whenever I reached speed over 50 MPH. Amanda Wade quickly determined that work tires were one of the culprits and gave me an excellent price on new tires. When the truck was in the service bay the technician noticed that I had other worn front end parts and Amanda called me to let me know and recommend additional work. I agreed to the work and the truck was ready when promised and at a fair price. I appreciate the dealership and Amanda for her great work. More

alternator I called Planet Ford service because my truck alternator went out while on the road. Spoke with Amanda Wade and she assured me it will be taken care o I called Planet Ford service because my truck alternator went out while on the road. Spoke with Amanda Wade and she assured me it will be taken care of . Great customer service .The truck issue was handled with a quick turn around time. Thank you More

Quick, reliable service Great service center! Friendly and knowledgeable! Took care of every need and concern in a timely manner. Repaired correctly the first time! Will defi Great service center! Friendly and knowledgeable! Took care of every need and concern in a timely manner. Repaired correctly the first time! Will definitely recommend Planet Ford Sales and Service. More

Excellent Customer Service I took my car into Randall Reed's Planet Ford dealership because of a recall I received and upon arriving, I was greeted and my work order was prepare I took my car into Randall Reed's Planet Ford dealership because of a recall I received and upon arriving, I was greeted and my work order was prepared, I received a ride home by their shuttle bus and as promised, my vehicle was worked on and gotten back to me the same day. When I arrived to pick it up Lorena came out and greeted me and asked if there was anything else I needed. More

purchase & mount nedw tires The service and the courtesies that I received on my F150 was top notch and I price that a paid for my new set of tires was very competitive The service and the courtesies that I received on my F150 was top notch and I price that a paid for my new set of tires was very competitive More