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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,032 Reviews
Call Dealership (319) 393-5700
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4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,032 Reviews of Randy Kuehl Honda

January 29, 2022

I received quick and complete service for my oil change. I've always been pleased with the service at Randy Kuehl Honda. More

by CI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Knutson, Breck Calame
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January 29, 2022

I had a great experience looking for a car. Highly recommend working with Korey Sederburg! More

by tennilledeterman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Korey Sederburg
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January 28, 2022

I received courteous and quick service on my wheel alignment. They also did a software update that I had forgotten about. Thanks to the service team for helping me on a short notice. More

by HondaJetTurboFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, Christopher Kaegbein, John Geiger, Blake Jones
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January 28, 2022

Very dissatisfied with the service I received. I would definitely advise people to go anywhere else!! More

by BTMROZEK
Recommend Dealer
No
Employees Worked With
NA
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Feb 03, 2022 -

Randy Kuehl Honda responded

Brian, From the history of your visit it looks like the vehicle had a few malfunction indicator lights on. Per Honda diagnostic a technician must diagnose the diagnostic trouble codes stored in the system. Unfortunately the vehicle is not under manufacture warranty and Honda would not participate. Authorization was given to diagnose the trouble codes and the technician ultimately found that the absorbent glass mat 12V battery had failed. It is my understanding that initially the AGM 12V battery installation was declined. In that case the diagnostic fee would be applied. Ultimately the AGM battery was authorized and installed and the malfunction indicator lights cleared. We strive to provide communication, and authorization for work that has little chance of being misinterpreted, and I apologize this did not happen during this visit. If you would like to discuss further please do not hesitate to reach out to me and I would be happy to discuss this visit further with you. Thank you for reaching out. Paul Thulin Parts and Service Director Randy Kuehl Honda 319-393-5700

January 28, 2022

Blake was wonderful to work with. He explained the situation with the car and his assessment steps to find the issue. Definitely worth returning to the dealership for service! More

by Reviewer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Jones
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January 27, 2022

I know The dealership is doings its best short staffed. I would love to be able to get a quick oil change without having to have an appointment. That is difficult for me. More

by KATHY.HANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
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January 27, 2022

Mark M worked very hard to find me what I'm looking for and I'm very appreciative of that - looking forward to continue working with him! More

by kjcheney67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McGlumphry
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January 27, 2022

Excellent service, very informative and helpful. There was additional work to be done and this was explained clearly. More

by RICK_PARIZEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
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January 27, 2022

Great service! The shuttle service is a real plus. Knowledgable service people. A great extended conversation with John on my vehicle and what to expect maintenance-wise down the road. More

by LEWEG99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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January 26, 2022

Fast and accurate. Great communication. Will definitely be returning for service in the future. Thank you! More

by emrosenash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
Report | Print
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