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Randy Kuehl Honda
Cedar Rapids, IA
5,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,030 Reviews of Randy Kuehl Honda
October 08, 2021
Really good service. I have no complaints. If I do think of something they can do to improve, I will certainly let them know. of something they can do to improve, I will certainly let them know. More
by jimjac63
Verified CustomerEmployees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
October 06, 2021
Amazing service department! We scheduled the appointment in advance which made everything that more easier for me. Paul even made my wife feel welcomed and personally had the CRV parked up front for her. in advance which made everything that more easier for me. Paul even made my wife feel welcomed and personally had the CRV parked up front for her. More
by Honda Guy
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
October 05, 2021
Scheduled an appointment to view a used car. They knew we were coming in to view and test drive the car. As we are pulling in, we see the car being test driven by someone else during our appointment time slo were coming in to view and test drive the car. As we are pulling in, we see the car being test driven by someone else during our appointment time slot. Talk about being angry (1.5 hour drive there), but we decided to give it a chance anyway. Test drove the car and the only issue was the brakes were spongy which is generally, but not always indicative of needed the lines bleed or new pads or shoes. I was told that it went through their inspection process and the brakes weren't flagged, but I knew better. Think they would take a bit off knowing the brakes needed fixed? Nope, but again generally a cheap repair. Our salesman, I won't get a car from him again if it was free. The car ended up needing a master cylinder, new rear calipers and work done to the E-Brake. Messaged our salesman in hopes they would respond and no response whatsoever. Customer service at it's finest. Never again. I should have known better. Was tired and looking at cars and settled. Worst decision ever. Our finance manager was great though. More
by KOPF99
Employees Worked With
Dan Quinby, Jason Tedford, Christopher Kaegbein
October 05, 2021
Tim Carson did a great job helping me find a new used car after my current one was totaled. He offered some good perspectives not just on Hondas, but other used cars they had for sale on the lot. I felt like after my current one was totaled. He offered some good perspectives not just on Hondas, but other used cars they had for sale on the lot. I felt like I had a good selection of cars to pick from that would have met my needs, not just a good selection of Hondas. And at the end, he went above and beyond to help me get my rental car returned and driving my new CR-V as quick as possible. It was a good process from start to finish, and I appreciated it. Would definitely recommend Randy Kuehl to any friends or family looking in the near future. More
by jriley4321
Employees Worked With
Tim Carson, Jason Tedford
October 04, 2021
Best dealership I have done business with anywhere I’ve lived. Friendly, fast service and no nonsense sakes make buying and service here first class. lived. Friendly, fast service and no nonsense sakes make buying and service here first class. More
by Stacey
Employees Worked With
Chanin Dirks, John Geiger
October 02, 2021
Brand new car with factory defect, leaking water into cabin under seats, staining rear seats plus who knows what else after sitting 200 days with water intrusion. Will not replace seat. Allegedly working cabin under seats, staining rear seats plus who knows what else after sitting 200 days with water intrusion. Will not replace seat. Allegedly working with Honda but have had no communication after several promises to 'look into it'. 24 days without car, only thanks to sales did I get a loaner to drive. Got car back and seat still stained, interior trim not correctly reinstalled. More
by JOSH
Employees Worked With
Paul Thulin, Dan Quinby
