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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,040 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,040 Reviews of Randy Kuehl Honda

July 29, 2021

This is my first purchase of a Honda. We are now the owners of a Honda CRV Touring model. This purchase was important to us because it was a gift to each other for our 45th wedding anniversary. I was e More

by Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Mike Marsack
July 28, 2021

Not terribly interested or concerned in helping repair the headlights or the random locking mechanism. It seems as though Honda wants to sell and maintain new cars rather than deal with the older models More

by KACCLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jul 28, 2021 -

Randy Kuehl Honda responded

Hello, Although we do like to sell and maintain new cars! Being locally owned and operated for 30 years has ALOT of Honda's up to 20 years old still coming to Randy Kuehl Honda for service and parts! Honda's are some of the most reliable vehicles on the market and we must be in business to maintain those to keep the trend alive! We apologize for your experience and I would personally like to communicate with you in order to address the issues with your vehicle and come to some resolve. I hope you have interest in communicating with me to start this process and ask that you call the number below and ask for me to schedule and start the process. Thank you for your time. Paul Thulin Parts and Service Director 319-393-5700

July 28, 2021

Is one of the best to buy a car from workers are very nice and polite and very clean place I would recommend anyone to buy a car from this dealership More

by RAULSANCHEZ011967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Jason Tedford
July 28, 2021

The price for changing my brakes was great. The dealership had weekend hours for repairs, which was very helpful for me. The hours on weekdays were also generous. More

by arandomperson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Busch
July 27, 2021

not happy with the sales manager. enough said x x x x x x x x x x x x x x x x x More

by KEVIN-FERRALL2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Jason Tedford, Mike Marsack
July 27, 2021

I needed a repair done on my new-to-me previously owned vehicle. The service was fast, accommodating, and pleasant. I got a ride home and a ride back. All in all a very good experience. More

by LINDALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Mark McGlumphry
July 27, 2021

Service performed was acceptable, but when my husband called to set up appt. a few days before service he was quoted a price of $241 (to replace and program 2 new keys for the car). When my son took car More

by CBLACK_POOH
Recommend Dealer
No
Employees Worked With
Chris Busch
Jul 28, 2021 -

Randy Kuehl Honda responded

Cathy, We apologize for your experience. This is NOT how we do business as we have been locally owned, locally operated for 30 years. We will not make excuses, only to say this situation has been addressed with the parts and service staff and should not happen again, to you or any other customer. Thank you for bringing this to our attention and as a result would like to provide you with a complimentary oil and filter change for your 2004 Honda Accord, please call me at the number listed below if you would like to accept. We hope this does not deter you from using us in the future. I look forward to hearing from you soon. Paul Thulin Parts and Service Director 319-393-5700

July 27, 2021

Parts have been backorder over three weeks now on a car with less than 1500 miles. I would expect a new car to be repaired much faster. More

by KPBOWDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Jones
Jul 28, 2021 -

Randy Kuehl Honda responded

Mr. Bowden, The back order issues are equally as frustrating for us and we do apologize that your issue is not resolved. Be assured as soon as the back ordered parts arrive from American Honda, we will expediently call you and schedule you in to resolve the issue with your CRV. During the same time we also need to complete the steering wheel repair to your satisfaction as previously mentioned. We look forward to getting these issues resolved for you as soon as the back order allows and hope we can continue to service your CRV in the future. Thank you Paul Thulin Parts and Service Director

July 27, 2021

Experienced only top customer service, and our salesperson was very friendly and knowledgeable. I would refer my family and friends anytime, and we love our suv !! More

by PSHEDEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McGlumphry
July 26, 2021

I went there for an oil change and they performed it in a reasonably quick amount of time. The salesman took some time to answer questions on some of the floor models since I enjoy looking at the vehicles to More

by TRAVELER185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McCuskey
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