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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,040 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,040 Reviews of Randy Kuehl Honda

August 03, 2021

I have my doubts that the pre-delivery inspection was fully completed which makes me doubt the other items. For instance I believe the road test was never done because i test drove it at 4 miles for 8 mo More

by SOONRSMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breck Calame, Jason Tedford
August 03, 2021

We came in hoping to get a car, though was worried that we were going to end up with that normal pushy salesman. Instead Mark walked up to us and you would have thought we had known each other! I have neve More

by Tisa.morgan34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marsack, Mark McGlumphry
August 02, 2021

Chris is a very knowledgeable and personable salesman and representative for Kuehl Honda! I would not hesitate to recommend him to friends and family who are looking for a new vehicle!! More

by jeckcoloHonda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Tedford, Christopher Kaegbein
August 02, 2021

My experience with this dealership was wonderful. I have had not had very good experiences with other dealership, so I was really reluctant to go. But they made my experience a very good one. I would recomm More

by dawn.alons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Dan Quinby, Jason Tedford
August 02, 2021

I was on a deadline to purchase a new vehicle. Chris was wonderful to work with. He was straight forward, worked with me on pricing. And even after dealing with insurance I was out the door within my needed More

by Winjum.Ashley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tedford, Christopher Kaegbein, Mike Marsack
August 02, 2021

The sale person was great and he could provide many details about the vehicle. We had a hesitation about purchasing insight or accord and he made a comparison to explain and allow us to finalize a deci More

by FANSUMA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Carson
August 01, 2021

Everyone here was very nice and willing to help me try and find a car, which I did! Jon Dugan was the main person that helped me, and he was extremely Customer Service oriented and approachable! While Ran More

by kocruiser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks, Jason Tedford, Jon Dugan
July 30, 2021

Randy Kuehl HONDA has consistently delivered proficient, professional service for my CRV for the past 13 years! I’ll never consider purchasing or servicing a vehicle elsewhere! More

by bewitched57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
July 30, 2021

Y’all need to be upfront about what is in a part order. My service representative quoted me around $400 FOR A STARTER. He made it sound like this was the price of JUST the component when in fact it had a t More

by bmcgeeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Geiger
Aug 02, 2021 -

Randy Kuehl Honda responded

Good Afternoon, Our processes provide options for customers to repair the issue the customer is having with their vehicles, when options are available. In this instance we provided two options, a genuine Honda part or an aftermarket available part. You had asked if the Honda parts would cost less if the 3 year warranty was removed. Good question, unfortunately not an option. In speaking with the service advisor, you had opted for the Honda starter. A bit later you had inquired about pricing you had seen on the internet for a starter, and you were informed we would be happy to install the customer supplied starter, to which at that time you declined and again authorized the installation of the Honda starter, which was installed. When the question was presented about removing the warranty on the Honda part, although the tenured service advisor believed it could not be removed, he double checked with me on the Honda policy. I had been involved in the communication between the customer and the service consultant from nearly the beginning. We also have a strict process for documenting authorization for parts and labor dollar amounts for customers so this kind of situation does not happen. All protocols were followed and ultimately the customer authorized the Honda starter installation. It is unfortunate for both parties in this situation, but we feel there was no negligence on our part and our processes were followed ultimately for your protection. Randy Kuehl Honda Parts and Service Department

July 29, 2021

Quick professional service! Chris was very help and even has a YouTube channel to review how everything works once we get home. We will be back again. More

by njwinjum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Kaegbein
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