Randy Kuehl Honda

I was warmly welcomed by Blake. The waiting area is comfortable. I was advised of additional service that was needed, before they did the work. comfortable. I was advised of additional service that was needed, before they did the work. More

Always a great experience. We trust Breck and he always does an amazing job for us. For a family that doesn’t have a lot of time to spend at a dealership they do a remarkable job of being efficient which w does an amazing job for us. For a family that doesn’t have a lot of time to spend at a dealership they do a remarkable job of being efficient which we really appreciate. More

Had a warning light problem with the airbag. Service department was great in getting my car in to check out the problem. I was not happy with the cost to repair the problem, but who is? Blake was cour department was great in getting my car in to check out the problem. I was not happy with the cost to repair the problem, but who is? Blake was courteous in addressing my concerns, and getting the problem corrected. More

My wife's CRV was making an odd noise, so we took it to a tire place, thinking it was tire related. The tire place said the tires were fine and recommended taking it to the dealership. We dropped it off at tire place, thinking it was tire related. The tire place said the tires were fine and recommended taking it to the dealership. We dropped it off at Randy Kuehl and they ran a diagnostic to determine the issue. They stated the issue was due to excessive inner tire wear and recommended we replace the tires immediately. I have had multiple tire places look at the tires and neither one saw an issue with them. The tires are only a couple years old and have less than 20,000 miles. Randy Kuehl did not actually identify the actual issue (brake pads sticking to rotors.) Either their diagnostic is complete garbage or they were lying to us hoping we would panic and buy new tires from them. Finally, they charged us $60 for an oil change we never asked for. I bought a car from Randy Kuehl back in 2015 and have been very happy with it, but this is my first time using their service department and will also be my last. More

We had a great experience. We will definitely consider Randy Kuehl Honda for our future vehicle purchases. Breck was outstanding. We felt that we got the best price from the beginning. Randy Kuehl Honda for our future vehicle purchases. Breck was outstanding. We felt that we got the best price from the beginning. More

While the service provided by Randy Kuehl is absolutely outstanding, the follow up after a simple oil change borders on intrusive. Emails, texts and phone calls begin immediately, overlap and continue. Th outstanding, the follow up after a simple oil change borders on intrusive. Emails, texts and phone calls begin immediately, overlap and continue. The Dealer Rater system is an absolutely pain to use. I don't want to have to maintain an account and log in just to respond. Some phone calls originate from the dealership but most don't and I don't answer unknow callers. I've now updated my password, logged in and reached my 25 word narrative minimum to say that I love the service but the follow up needs to dial it back a bit. Dealer Rater is not adding to the Randy Kuehl customer experience! More

All the folks at Randy Kuehl are always a pleasure with which to work! They are pleasant and timely! The work is done well and in a timely manner! which to work! They are pleasant and timely! The work is done well and in a timely manner! More

A truly 'no hassle' Honda Ridgeline purchase thanks to Chanin Dirks/Sales and Jason Tedford/Finance. I live within walking distance of my local Honda dealer, but the 40 minute drive to Cedar Rapids was co Chanin Dirks/Sales and Jason Tedford/Finance. I live within walking distance of my local Honda dealer, but the 40 minute drive to Cedar Rapids was completely worth it. More

Chanin Dirks made the purchase of my CRV a Great experience from start to finish! No pressure salesman with incredible knowledge of the product he's selling and a wonderful final pickup experience w experience from start to finish! No pressure salesman with incredible knowledge of the product he's selling and a wonderful final pickup experience when the sale was final. He showed my wife and I how to enjoy all of the features that came with our CRV and actually made us with his stories of past experiences that gave us more knowledge of our vehicles features and what to look out for and troubleshoot! Thank you Chanin, and we will be back when it's time to trade for our next Honda! More

Great service. Professional, friendly, and good communication. Staff provided updates on progress and was available for questions. Good explanation of vehicle condition. No problems at all. communication. Staff provided updates on progress and was available for questions. Good explanation of vehicle condition. No problems at all. More