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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,032 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,032 Reviews of Randy Kuehl Honda

May 17, 2021

Amazing service center! Was in an out in record time and they were incredibly courteous. No pressuring in unnecessary services and everyone was wonderful. Randy Kuehl exceeds expectations! More

by Meganderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Busch, David McCuskey, John Geiger
May 17, 2021

Breck in sales was very good to work with. We are very satisfied. This is our second purchase here. The easiest transaction we ever buying a vehicle. More

by JOHNSONLAERS6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breck Calame, Jason Tedford
May 16, 2021

Randy K - When your employee discovered my interest in a used car the price jacked up $1k, no wonder people view car salesmen 👎, please contact me if you have any question More

by JHARTMANN217
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Carson
May 15, 2021

Great service - appointment was the very next morning, I called late afternoon the day before. My car had engine lights on and was not running properly. Provided options for repair. Car was completed t More

by Kathy Howell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
May 15, 2021

Jeff does a tremendous job explaining everything. He looks out for his customers best interest! The process was easy in and out in 30 minutes! More

by TDFAIRBANKS98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tedford, Jeff Moss
May 15, 2021

Quality work and great customer service. They are efficient and their waiting area is comfortable. Thankful to have a great team taking car of my car needs. More

by Jen Lebeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
May 15, 2021

Mark and Jason were friendly and helpful. Low pressure. Easy, good buying experience. Based on my experience, I would recommend this place to others looking for a Honda. More

by steff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark MCG, Jason Tedford
May 14, 2021

Several months ago my elderly neighbors were confused, due to hearing problems, with their Lincoln car issues at RK Honda Sevice. I took their car over to the service dept. and Paul went above and beyond More

by KBESTICK
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Tim Carson
May 14, 2021

I had a CR-V one month past warranty and less than 16000 miles. Had a A/C issue. I went to Dubuque bought one. More

by JOHNASHLAND333
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
May 26, 2021 -

Randy Kuehl Honda responded

John, A very unfortunate situation. I reviewed your vehicle history and it appears at the time of the appointment, we could not determine what part(s) had failed or were defective on the air conditioning system. Per Honda diagnostic it is instructed to evac/recharge the system and look for leaks and or failures or defects. If that does not produce any conclusive evidence, then introduce dye to the system, have the owner drive the vehicle for a short period of time and return for a tech to inspect to pinpoint the failure or defect. It appears you also had a vehicle service contract which may have covered any failed or defective components. Since we could not determine the failure/defect, in the interim the owner is responsible for the diagnostic charge until it can be determined if the failed or defective component is a covered item with the vehicle service contract company. Once it is determined if the vehicle service company covers the needed repair, the diagnostic would be refunded to you. We documented this on your invoice so you would have that in writing. This is also the same process Honda maintains if vehicles are still under factory warranty. It is unfortunate that the vehicle had less than 16K miles and the A/C was not functioning as designed. The first step is determining what part(s) have failed or are defective. I am confident we would have repaired the A/C system if given the chance to complete the process. We appreciate the opportunity to maintain and repair your vehicle and hope to see you in the future. Thank you, Paul Thulin Parts and Service Director

May 13, 2021

I couldn't be happier with the service that I received at Randy Keuhl Honda. From Chris and Shawn in the sales department, Mike in the finance department, and Dan the general sales manager, they were all gre More

by Justin Elsner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Quinby, Christopher Kaegbein, Mike Marsack
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