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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,034 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,034 Reviews of Randy Kuehl Honda

May 19, 2021

The dealership is great especially chanin dirks. Love working with him. When I dealt with the service dept not very knowledgeable whe I had my hrv. Very disappointed More

by ginnie15512
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks
May 18, 2021

The dealership was fine nice new facility. They must of had a push on air and cabin filters as I think everyone in the waiting area was told they needed to replace theirs. More

by TAWKN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David McCuskey
May 26, 2021 -

Randy Kuehl Honda responded

Hello, Thank you for servicing your vehicle at Randy Kuehl Honda! Each time your vehicle is serviced or repaired, we complete a multi point inspection in order to bring to the vehicle owners attention any recommendations. Also this provides the owner of the vehicle a guide to how tires, brake pads, etc. wear over time. It is the job of the technician to report to the service consultant any recommendations. The service consultant then reports to the customer, allowing the customer to make a decision for their vehicle. The engine air filter and the cabin micron filter are one of the most over looked component replacement parts on a vehicle. If it is needed, we recommend replacement. If it is not needed, we do not recommend replacement. Our process is to physically show the vehicle owner the engine and cabin filters in need of replacement. I hope your experience that Saturday does not deter you from using us for your vehicle maintenance and repairs in the future. We would also invite you to stop by for a complimentary inspection of your vehicles engine air and cabin micron filters. Thank you for your time and we look forward to seeing you and your Honda in the future. Paul Thulin Parts and Service Director

May 17, 2021

Amazing service center! Was in an out in record time and they were incredibly courteous. No pressuring in unnecessary services and everyone was wonderful. Randy Kuehl exceeds expectations! More

by Meganderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Busch, David McCuskey, John Geiger
May 17, 2021

Breck in sales was very good to work with. We are very satisfied. This is our second purchase here. The easiest transaction we ever buying a vehicle. More

by JOHNSONLAERS6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breck Calame, Jason Tedford
May 16, 2021

Randy K - When your employee discovered my interest in a used car the price jacked up $1k, no wonder people view car salesmen 👎, please contact me if you have any question More

by JHARTMANN217
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Carson
May 15, 2021

Great service - appointment was the very next morning, I called late afternoon the day before. My car had engine lights on and was not running properly. Provided options for repair. Car was completed t More

by Kathy Howell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger, Blake Jones
May 15, 2021

Jeff does a tremendous job explaining everything. He looks out for his customers best interest! The process was easy in and out in 30 minutes! More

by TDFAIRBANKS98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tedford, Jeff Moss
May 15, 2021

Quality work and great customer service. They are efficient and their waiting area is comfortable. Thankful to have a great team taking car of my car needs. More

by Jen Lebeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
May 15, 2021

Mark and Jason were friendly and helpful. Low pressure. Easy, good buying experience. Based on my experience, I would recommend this place to others looking for a Honda. More

by steff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark MCG, Jason Tedford
May 14, 2021

Several months ago my elderly neighbors were confused, due to hearing problems, with their Lincoln car issues at RK Honda Sevice. I took their car over to the service dept. and Paul went above and beyond More

by KBESTICK
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Tim Carson
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