Randy Kuehl Honda

I purchased a Honda from Randy Kuehl in 2006. I kept that vehicle 235,000 miles and had a very good experience with the purchase and service. Dealership was top notch. I went back to Randy Kue I kept that vehicle 235,000 miles and had a very good experience with the purchase and service. Dealership was top notch. I went back to Randy Kuehl when I was ready to buy a car this year hoping to have another positive experience. I was unable to get a reasonable trade value for my old car so I sold it elsewhere and came back to the dealership and ordered a 2024 CR-V. There were no price concessions, and I ordered several options at full price. Jon Dugan gave me regular updates and he was superb with his customer service. When I picked the car up, I also agreed to the 150,000 mile service agreement and paid cash in full. Less than one week after pick up, I discovered that the running boards were an unnecessary option as the car isn't that high off the ground and I brushed my pant leg on the running board every time when exiting the vehicle. I called the dealership to have them removed. No complaints or request for a refund--I just wanted to eliminate the nuisance and be happy with the vehicle. I was told that this was no longer part of the delivery process and that this task would require a service appointment which prompted a transfer to the service department. It seemed that this was a very difficult request, and I was quoted a $387 estimate for simply removing the running boards. Really?? That's ridiculous in my opinion. Randy Kuehl prides itself on being locally owned and very customer friendly. My past experience was superb and I expended extra effort and money to re-establish a long-term relationship with a dealership truly interested in my satisfaction. I intend to keep this car a long time and will certainly return to Randy Kuehl for all of my service needs. My latest exchange has disappointed me. More

Polite and friendly service employees. Work was done in a timely manner. The service ride was excellent Work was done in a timely manner. The service ride was excellent More

The service was great. What I don't like is that I had to pay for the oil change. At 7300 miles. That's the longest I've ever waited. The 2 year maintenance is a joke. Sh What I don't like is that I had to pay for the oil change. At 7300 miles. That's the longest I've ever waited. The 2 year maintenance is a joke. Shouldn't have to go past 5000 miles for the 1st oil change. More

Excellent customer service. Chris was great to work with in the purchase of my new vehicle. He was very knowledgeable. Chris was great to work with in the purchase of my new vehicle. He was very knowledgeable. More

Even though they were theoretically booked solid, Paul and the service guys were able to remove the screw and repair my tire within the last 1.5 hours of their work week on Saturday. I was thankful to ha and the service guys were able to remove the screw and repair my tire within the last 1.5 hours of their work week on Saturday. I was thankful to have that done!! More

They were very helpful and friendly. Greeted us immediately upon arrival and exceeded our expectations. We had a great experience with the purchase of our car. Greeted us immediately upon arrival and exceeded our expectations. We had a great experience with the purchase of our car. More

Very impressed with my car buying experience! Tim Carson was very easy to work with and knew exactly what I was looking for and worked with me on my budget and answered all my questions . Tim Carson was very easy to work with and knew exactly what I was looking for and worked with me on my budget and answered all my questions . More

I appreciated Mark taking the time to listen to what I was actually looking for in a vehicle. I had received excellent customer service in all departments. It was a great experience at Randy Kuehl Honda was actually looking for in a vehicle. I had received excellent customer service in all departments. It was a great experience at Randy Kuehl Honda and enjoyed not only working with Mark, but also Justin, Jason, Chris and Dan. Thank you all for guiding me through this entire process from start to finish! More

In dealing with Chris I found he really knew the product answered all my questions. I rate my experience as excellent. answered all my questions. I rate my experience as excellent. More

My experience with Randy Kuehl Honda service department was excellent. I've taken our Honda there for service every since we purchased the vehicle about six years ago. John Geiger is one of the most ple was excellent. I've taken our Honda there for service every since we purchased the vehicle about six years ago. John Geiger is one of the most pleasant individuals to work with. It feels like meeting up with an old friend every time I'm there. He explained things well, took a personal interest in how things were done. I would highly recommend the service department to anyone who might ask. More