Randy Kuehl Honda

wasted day We made the appointment online 2 weeks before and called to verify what we needed done since we have 100,000 miles on our van. Although the people are We made the appointment online 2 weeks before and called to verify what we needed done since we have 100,000 miles on our van. Although the people are very friendly, when we got to the appointment, we were told that they wouldn't be able to do everything that we needed and would have to make another appointment to complete fixing the mirror and rattle. During the day, my husband got a call that they were too busy to fix the timing belt and wanted to keep the van overnight which wasn't acceptable to us. It took from 9am to 4pm to change the oil in our van. We could have gone to Jiffy Lube and been done in 15 minutes. This isn't the first time that we've had problems getting our cars serviced. Also, there is never a time when we bring a car in to the service department that doesn't take all day. I have talked to other people, both Honda owners (other dealerships) and non Honda owners and they rarely have to wait all day to have service done. I will be in the market for a new vehicle in the next year and after 12 new Hondas, I seriously think I will look at other vehicles because taking my car to be serviced is such an "event". More

Helpful and Fair made me a repeat customer I just recently purchased my second Honda CRV from Tim Carson at Randy Kuehl Honda in Cedar Rapids. At first I wasn't sure if I was ready to upgrade b I just recently purchased my second Honda CRV from Tim Carson at Randy Kuehl Honda in Cedar Rapids. At first I wasn't sure if I was ready to upgrade but after Tim showed me the features on the new model and a quick test drive I knew that it wat time. He put together a trade package that worked well for me. I am sure that my next car will be a Honda from Randy Kuehl if Tim is available to help me. More

This was the 5th Honda we purchased from Randy Kuehl. Easy to work with. Conscious of your time. Not a high pressure sale. We'll buy our 6th one here Easy to work with. Conscious of your time. Not a high pressure sale. We'll buy our 6th one here More

Quick and Honest Sales The sales process at Randy Kuehl was great. We had an offer from a dealership out of town and they worked to match it. We worked with Wes and he was h The sales process at Randy Kuehl was great. We had an offer from a dealership out of town and they worked to match it. We worked with Wes and he was honest and up front about what he thought they could do and what they couldn't, price-wise and on our trade. During buying we were offered additional protection services but didn't feel pressured. More

winterized car Your communication was well done and the car was finished up when you said. We are always pleased with our service at Randy Kuehl Honda. Your communication was well done and the car was finished up when you said. We are always pleased with our service at Randy Kuehl Honda. More

I stopped in earlier today with no appointment. They were able to fit me right in. I needed a new battery and they suggested new wiper blades for my safety. My experience was quick, easy and highly recommend able to fit me right in. I needed a new battery and they suggested new wiper blades for my safety. My experience was quick, easy and highly recommended!! More

Quality used car shopping quick and easy Looking for a used car for my son, his first car. Sales staff was professional and kind. He even went with us to our mechanic shop for a diagnostic c Looking for a used car for my son, his first car. Sales staff was professional and kind. He even went with us to our mechanic shop for a diagnostic check! He said he was confident about the vehicles they sell. The car was in great shape and we bought it right away. Best car shopping experience ever! More

The shuttle experience was terrible I needed to use the shuttle as my recall repair was said to take 1/2 a day. I was called at 1140 and told my vehicle was ready for pick up. I said I n I needed to use the shuttle as my recall repair was said to take 1/2 a day. I was called at 1140 and told my vehicle was ready for pick up. I said I needed a shuttle ride back. They said it would now be after 1 PM and I would be called then and told the time I would be picked up. At 2:30 PM I still had not heard from anyone so I called to ask when i would be picked up. They said the shuttle driver would call me. At 3 PM still having heard nothing I called again. They said the shuttle was on its way and arrived at 3:10 PM. The shuttle is usuually very good but not this time. More

Finding the gremlin in the electrical system We dealt with all sorts of strange things, all of which happened after having the car in to fix a separate electrical malfunction. These included loc We dealt with all sorts of strange things, all of which happened after having the car in to fix a separate electrical malfunction. These included locked doors that the key fob wouldn't open; car that wouldn't start when being jumped, even though starter turned over well, as well as other strange occurrences. Finally, it boiled down to a dead cell in the battery. Our service technician, Dave, was very helpful, respectful and patient with our frustrations, and ultimately, and hopefully a new battery will take care of all of the gremlins that seemed to invade the electrical system. . More

Too many return trips and too much cost for their mistake Had my Accord in for its 60k service, including a coolant flush. They failed to burp out all of the air and so within a few short trips, the coolant Had my Accord in for its 60k service, including a coolant flush. They failed to burp out all of the air and so within a few short trips, the coolant reservoir was empty. Returned and they filled it again, but then the same thing happened. On my third visit, they said that they always do a good job getting the air out and there must be a leak, so they sold me some coolant for just over $20 and told me to schedule an inspection. I've filled it up with coolant and it seems like the air has finally been burped out -- nothing leaking so far. Disappointed to have to spend extra money and make multiple returns for their original mistake. To be fair, this is the first problem I've had with their service department in several years. More