Randy Kuehl Honda

Never give up Tim. Our first choice of an automobile was sold before we made up our minds. Tim showed us another car with the same options but was more money than we wa Our first choice of an automobile was sold before we made up our minds. Tim showed us another car with the same options but was more money than we wanted to pay. So we went back to the dreaded car search. A couple days later Tim said he was able to persuade the boss to sell the second car for what we wanted to pay for the first one. Thanks Tim. More

So far so good! Worked with Breck on buying my car and it was a pretty smooth process, he was easy to deal with and not high pressure at all! I had to take my car in Worked with Breck on buying my car and it was a pretty smooth process, he was easy to deal with and not high pressure at all! I had to take my car in yesterday and was pretty cranky about it but Chris in back in the service area got me all taken care of. Even got me in and out within a half day. Pretty good considering I was just a drop in and right before the holiday weekend so I'm sure they were pretty backed up! More

3rd Vehicle this year After my wife and I bought new cars from Chanin Dirks from Randy Kuehl Honda, we bought a third vehicle for our daughter to drive back and forth from After my wife and I bought new cars from Chanin Dirks from Randy Kuehl Honda, we bought a third vehicle for our daughter to drive back and forth from school. 3 vehicle is one year from the same salesperson / dealership speaks volumes on their service and customer support! More

great efficient knowledgeable service. My son and i both purchased brand new 2018 Hondas at this dealership. He purchased an Accord and I purchased a CRV. Great service and best prices an My son and i both purchased brand new 2018 Hondas at this dealership. He purchased an Accord and I purchased a CRV. Great service and best prices and knowledgeable staff. More

Oil Change Needed an oil change before leaving town. I didn't have an appointment. I dropped off my truck around 8:45 am and an hour later they called to let me Needed an oil change before leaving town. I didn't have an appointment. I dropped off my truck around 8:45 am and an hour later they called to let me know they were finished! Great speed and Friendliness from the service department. More

Periodic Oil Change They had the service complete on time. One suggestion is to improve the quality of the refreshment area. I would even suggest them upgrade it to the c They had the service complete on time. One suggestion is to improve the quality of the refreshment area. I would even suggest them upgrade it to the current trend. The refreshment area is too small you can't stay there when you come with your family/kids. More

Quick, friendly service I called about problem with Odyssey, got an appointment and repaired problem all in just a few hours. Everyone was professional, explained the price b I called about problem with Odyssey, got an appointment and repaired problem all in just a few hours. Everyone was professional, explained the price beforehand and explained the repair afterwards. More

Purchased a Used CR-V Jeff was very helpful in knowing all about the car and explaining everything to me. He was not pushy and helped me take my time in deciding whether it Jeff was very helpful in knowing all about the car and explaining everything to me. He was not pushy and helped me take my time in deciding whether it was the right car for me! They let me take it to my mechanic to get it looked over! More

Very helpful Thank you Chanin for helping me find a car. You were most helpful in explaining about the features of the car. You are awesome. I recommend you to any Thank you Chanin for helping me find a car. You were most helpful in explaining about the features of the car. You are awesome. I recommend you to anyone. More

Beware of the 5 star reviews! When purchasing the car, we were asked to provide a 5 star review. We actually had a great salesman and purchase process, so we were happy to provide When purchasing the car, we were asked to provide a 5 star review. We actually had a great salesman and purchase process, so we were happy to provide that review. But after the purchase, things went down hill quickly. Easy buying process and convenient shuttles with friendly drivers are the only positive things in my experience. For the negative... We bought a brand new 2016 Honda Pilot, and had some minor things go wrong with it. It was a major hassle getting any of those things fixed. First, two trim pieces came loose the first time we washed the car. They said they would have to check if that was covered by the warranty. We literally had just purchased the vehicle! Then, once they got an answer, they never reached back out, we had to call them to get the status. They said to wait until the next oil change, so I would just have to be annoyed by the plastic flapping around. So it gets fixed and guess what? Breaks again. Same hassle all over again. We also paid for a rust protectant and interior defect treatment. When we pointed out a rust spot due to a design defect on the back door, they said it was normal wear and tear and was not covered by the warranty. The car is less than two years old with less than 20,000 miles, I have much older cars with no rust, so that is certainly not normal. The service person literally asked me, "so what do you want me to do about this?" We had to remind them we had purchased this protectant which came with a warranty, and I wanted him to fix it. Again, the same process with "we'll call the warranty company" with no feedback loop. And the tone of voice from them was not friendly nor helpful, it was like I was inconveniencing them for asking them to do their job. Frustrated, we recently ended up trading in this vehicle for a new one simply so we wouldn't have the hassle of dealing with Randy Kuehl Honda anymore. It makes me far less likely to buy a Honda again in the future, and if I did it would not be through this dealer. More