Randy Kuehl Honda

Quick, friendly service I called about problem with Odyssey, got an appointment and repaired problem all in just a few hours. Everyone was professional, explained the price b I called about problem with Odyssey, got an appointment and repaired problem all in just a few hours. Everyone was professional, explained the price beforehand and explained the repair afterwards. More

Purchased a Used CR-V Jeff was very helpful in knowing all about the car and explaining everything to me. He was not pushy and helped me take my time in deciding whether it Jeff was very helpful in knowing all about the car and explaining everything to me. He was not pushy and helped me take my time in deciding whether it was the right car for me! They let me take it to my mechanic to get it looked over! More

Very helpful Thank you Chanin for helping me find a car. You were most helpful in explaining about the features of the car. You are awesome. I recommend you to any Thank you Chanin for helping me find a car. You were most helpful in explaining about the features of the car. You are awesome. I recommend you to anyone. More

Beware of the 5 star reviews! When purchasing the car, we were asked to provide a 5 star review. We actually had a great salesman and purchase process, so we were happy to provide When purchasing the car, we were asked to provide a 5 star review. We actually had a great salesman and purchase process, so we were happy to provide that review. But after the purchase, things went down hill quickly. Easy buying process and convenient shuttles with friendly drivers are the only positive things in my experience. For the negative... We bought a brand new 2016 Honda Pilot, and had some minor things go wrong with it. It was a major hassle getting any of those things fixed. First, two trim pieces came loose the first time we washed the car. They said they would have to check if that was covered by the warranty. We literally had just purchased the vehicle! Then, once they got an answer, they never reached back out, we had to call them to get the status. They said to wait until the next oil change, so I would just have to be annoyed by the plastic flapping around. So it gets fixed and guess what? Breaks again. Same hassle all over again. We also paid for a rust protectant and interior defect treatment. When we pointed out a rust spot due to a design defect on the back door, they said it was normal wear and tear and was not covered by the warranty. The car is less than two years old with less than 20,000 miles, I have much older cars with no rust, so that is certainly not normal. The service person literally asked me, "so what do you want me to do about this?" We had to remind them we had purchased this protectant which came with a warranty, and I wanted him to fix it. Again, the same process with "we'll call the warranty company" with no feedback loop. And the tone of voice from them was not friendly nor helpful, it was like I was inconveniencing them for asking them to do their job. Frustrated, we recently ended up trading in this vehicle for a new one simply so we wouldn't have the hassle of dealing with Randy Kuehl Honda anymore. It makes me far less likely to buy a Honda again in the future, and if I did it would not be through this dealer. More

Purchase of a New Honda CRV Provided my requirements and limitations via Email and received a positive answer within a couple of hours. Purchasing and picking up the car was quic Provided my requirements and limitations via Email and received a positive answer within a couple of hours. Purchasing and picking up the car was quick and easy and we were out within and hour ( a lot of that time was spent with Ron explaining the controls and features of our new car). Thanks for a hassle free quick transaction. I can see why you are rated number ONE! More

Great negotiators, great customer service! I was looking to purchase 2018 Honda HR-V Ex AWD in modern steel. Breck Calamen was extremely helpful and courteous. He walked us through trim options I was looking to purchase 2018 Honda HR-V Ex AWD in modern steel. Breck Calamen was extremely helpful and courteous. He walked us through trim options and allowed us to test drive on the spot. He was a great conversationalist and completely professional. We went to negotiate on the price and were able to come to terms on what I felt was best fair market deal. I would highly recommend going to Randy Kuehl in Cedar Rapids for your car shopping needs. Great staff, clean shop and fantastic cars. Always ask for Breck! More

Great Experience I was greeted by Chris Kaegbein. I was interested in the 2018 HR-V AWD in Aegean Blue. Chris took the time to explain the features of the car before I was greeted by Chris Kaegbein. I was interested in the 2018 HR-V AWD in Aegean Blue. Chris took the time to explain the features of the car before taking a test drive, Chris made the process from test driving to purchasing the car to helping get my phone connected with the Bluetooth seamless. Very much appreciated the staff I talked to during this process. I would recommend Randy Kuehl Honda for anyone looking in purchasing a new Honda. More

New odyssey purchase This purchase was done over the internet and phone. As a out of town buyer this helped a lot. Also got a very good deal. This purchase was done over the internet and phone. As a out of town buyer this helped a lot. Also got a very good deal. More

Tire Pressure Indicator Light They did a nice job of discerning why I had a slow leak in one of my tires. They had to blow it up to 50 PSI to get it leak. They did a nice job of discerning why I had a slow leak in one of my tires. They had to blow it up to 50 PSI to get it leak. More

Great experience Oil change and tire rotation. Greeted right away, service was done quickly. Very friendly and knowledgeable staff. Would recommend Randy Kuehl Honda f Oil change and tire rotation. Greeted right away, service was done quickly. Very friendly and knowledgeable staff. Would recommend Randy Kuehl Honda for new/used car purchase and service More