Randy Kuehl Honda

Great service. Friendly staff. Good experience. The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in ab The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in about 30 minutes time. They also checked all the inspection points and gave me a heads up on the next major service that will be coming up for my vehicle in the Fall. More

First car buying experience I was concerned about my first car buying experience. However I never felt pressured into purchasing and Matt was nothing but helpful. He made the car I was concerned about my first car buying experience. However I never felt pressured into purchasing and Matt was nothing but helpful. He made the car buying experience very quick and easy! More

Paid for service(s) that were NOT done...again Oil change used MY supplied Royal Purple Oil - oil was brown AFTER - NOT "purple". $150 for FULL detail - seats still stained. Musty rag smell after. Oil change used MY supplied Royal Purple Oil - oil was brown AFTER - NOT "purple". $150 for FULL detail - seats still stained. Musty rag smell after. More

Stress free and easy Trent was so easy going from the beginning. He worked hard to get me everything I needed. Even after my husband accidentally shut his finger in the ho Trent was so easy going from the beginning. He worked hard to get me everything I needed. Even after my husband accidentally shut his finger in the hood and he was bleeding! Lol. The billing office explained everything well and I feel like we walked out with confidence in the decision. This is my very first new car ever and will be happy to come back again for service and more car buying! More

Honest caring sales staff When I am shopping for anything, one of the biggest turnoffs to me is a pushy salesperson. What I liked in dealing with my salesperson, Matt Smith, a When I am shopping for anything, one of the biggest turnoffs to me is a pushy salesperson. What I liked in dealing with my salesperson, Matt Smith, and Quentin in Finance is the fact they are good listeners, caring about what I want. Matt showed me the differences between the two CR-V models I was considering and then let me make the decision without trying to upsell me to something I didn't want. He was kind and honest with me. After I made a decision, Quentin was great in helping with with the paperwork and presenting additional options without pressuring me about them. My son and daughter-in-law have bought two vehicles from Matt in the past and were the ones who suggested I see him. I'm so thankful they did. More

Great Experience! We were purchasing a used car for our son, who was in Ames @ the time, & everyone was great in helping to get the deal done! Very friendly, courteous We were purchasing a used car for our son, who was in Ames @ the time, & everyone was great in helping to get the deal done! Very friendly, courteous & worked w/ us on pricing & a few minor cosmetic repairs to the vehicle! We'll definitely look to Randy Kuehl Honda again! More

Quick and Friendly Service Whenever I go to the service department, I get friendly service and excellent explanations of the service that has been done. The service visit is do Whenever I go to the service department, I get friendly service and excellent explanations of the service that has been done. The service visit is done efficiently so that my car is ready when promised. More

Nightmare Experience My wife and I brought our 2007 Accord to the service department to be checked for a small oil leak. It was determined at that time that there were tw My wife and I brought our 2007 Accord to the service department to be checked for a small oil leak. It was determined at that time that there were two leaks. One of the leaks included replacing a couple large bolts for around $500 and the other was replacing the rear main seal for around $1200. We chose to fix the cheaper one first and after we got the vehicle home the oil was leaking much worse. We scheduled an appointment on a Monday for the rear main seal and they said it would take a day to fix. I brought the car in on Monday and they said they would call to confirm it was the rear main seal and expect it to be done by the end of the day. No one called, so I called at noon and they said they were fixing it and it would be done by the end of the day. No one called so my wife got dropped off after work to pick up the car. The car wasn't done and then my wife had to find a ride home. The technician said it would be done on Tuesday for sure. We wife got dropped off again and it wasn't done. They said they broke something while fixing it but no one called to tell us. My wife was given a loaner vehicle thankfully because we wouldn't be seeing our car for a while. On Wednesday the parts guy called and said they had to order a replacement part for the part they broke. He said it would be in on Thursday. I called the technician back and he said it would be done on Thursday. I called back later on Thursday and they said it would be done Friday for sure. I called again on Friday to confirm it would be done and they said it would now be Saturday by 10:00 a.m. We received a call at 1:00 p.m. on Saturday saying our car was done. We were out of town so couldn't get the vehicle until Monday. We picked up our vehicle and drove it home. As it was sitting in our garage I noticed a smell and a lot of fluid on our garage floor. I figured out that it was transmission fluid and checked the dip stick. It was empty, so I realized it had all leaked out. Somehow they didn't fix something correctly so I had to call a tow truck to get it sent back to them. They fixed it and it is not leaking now but I hope this incident did not ruin our transmission. More

Hassle Free We recently purchased a used Honda Civic and had a very positive experience. We were able to search online for a car we wanted and contacted the sale We recently purchased a used Honda Civic and had a very positive experience. We were able to search online for a car we wanted and contacted the sales department to look at what we saw online. When we got to the dealership we weren't disappointed. The salesperson showed us the features of the car and explained everything in detail. Overall we were very happy with the way we were treated. More

A Positive Buying Experience My husband and I recently purchased a Honda Civic from Randy Kuehl and knowing buyers’ concerns, the huge investment buying a vehicle represents, and My husband and I recently purchased a Honda Civic from Randy Kuehl and knowing buyers’ concerns, the huge investment buying a vehicle represents, and how hard it is to find a dealership that is on your side, we would highly recommend Randy Kuehl Honda. Our salesperson was polite, attentive, and most importantly took initiative. He didn’t try to talk us into a car we didn’t want, but fit us into the car we were looking for. He answered our questions rather than put us off with vague replies as had been our experience at other dealerships. From the first we felt that he was working on our behalf instead of on behalf of himself or the company. It’s not easy these days to find a dealership and staff that works so hard to put their customers first. We are very happy with our purchase and love our new Honda Civic. More