Randy Kuehl Honda

new vehicle purchase I felt I was treated very well throughout the shopping and purchasing process. They were very accommodating and I never felt pressured. My salesman, T I felt I was treated very well throughout the shopping and purchasing process. They were very accommodating and I never felt pressured. My salesman, Trent Pearson, was easy to work with and I was satisfied with the price. I have experience with their service department (from my previous car), and have great confidence in their work and what they charge. I have recommended this dealership to to my friends in the past and will continue to do so. More

Pre-owned car purchase The reputation of Randy Kuehl Honda matched my personal experience while buying a 2012 Civic. I was stressed out about my previous car and my hit-and- The reputation of Randy Kuehl Honda matched my personal experience while buying a 2012 Civic. I was stressed out about my previous car and my hit-and-run experience. I needed something quickly that would dependably get me around Cedar Rapids to my job sites. Trent Pearson helped me every step of the way. He even personally introduced me to the service guys and also offered to come in to the office on his day off in order to deliver my Civic to my house. Great work by a good man! More

The ONLY dealer I trust In the future, I will only buy from them. They had the best prices and were helpful, not pushy. I feel great about my purchase, my car and they empow In the future, I will only buy from them. They had the best prices and were helpful, not pushy. I feel great about my purchase, my car and they empowered me to conduct an effective, efficient transaction. They are the only dealership I trust and will only do business with them. Thank you so much Randy Kuehl Honda! More

Smooth deal Before working with Randy Kuehl Honda, I was unaware of all my options in transferring out of my former lease. They were helpful in getting me into th Before working with Randy Kuehl Honda, I was unaware of all my options in transferring out of my former lease. They were helpful in getting me into the (newer) car I wanted for a similar monthly payment. More

Beyond the call of duty. Thanks to Trent and Brian our leasing experience was very pleasant. They are very cordial, helpful, down to earth, honest people to deal with. Trent Thanks to Trent and Brian our leasing experience was very pleasant. They are very cordial, helpful, down to earth, honest people to deal with. Trent and Brian went out of their way to accommodate our special needs and requests. More

Disappointment I'm surprised Paul Thulin is in a management position. He makes promises that he doesn't keep, doesn't return phone calls, or doesn't respond to emai I'm surprised Paul Thulin is in a management position. He makes promises that he doesn't keep, doesn't return phone calls, or doesn't respond to emails. Long story short I took my Honda in for a routine oil change and someone at the shop damaged my bumper. This happened in December of 2014 and I'm still dealing with getting it fixed. I've called Paul 3 times where once I talked to him and he said he would call back, which he never did and I left 2 voice mail messages with no return phone calls. The damage to my bumper was suppose to be repaired but when I got my car back the area of repair/paint job felt rough to the touch, almost like there was no clear coat. So my van is in today again hoping to get it back in the condition I left it. I'm also getting tired of driving their loaner vehicle while mine is in repair. I had the loaner 2 weeks ago where I had to provide my driver's license and insurance card. Now today I went to get the loaner and was unable to locate my updated insurance card but figured they should still have the copy of the insurance card. Unfortunately the service representative was too lazy to retrieve it and wants me to fax in the updated one to him. I shouldn't be the one doing all this stuff. If you would have repaired my bumper right the first time I wouldn't have to come in. Very upset customer. James Thomas More

Service Excellence Mike Teply reviewed my power steering problem with the technician who had done previous work, noticed a bulge in my passenger-side front tire (which I Mike Teply reviewed my power steering problem with the technician who had done previous work, noticed a bulge in my passenger-side front tire (which I fixed) and scheduled a replacement power steering pump for the very next day. The car is easy to steer, in large part to the "driving" the Mike Teply did in resolving the issue promptly and completely. More

Paperwork Nightmare Love our car, got a great deal. Paperwork was a nightmare. Phil who assisted us with that had us complete papers incorrectly, they lost papers we al Love our car, got a great deal. Paperwork was a nightmare. Phil who assisted us with that had us complete papers incorrectly, they lost papers we already signed and didn't collect our check. I had to return to the dealership four times in order to have my sale complete. More

Beat Expectations We test drove a 2015 Honda Odyssey and loved it. We did our research and were dreading the negotiation part of purchasing a vehicle. However when we We test drove a 2015 Honda Odyssey and loved it. We did our research and were dreading the negotiation part of purchasing a vehicle. However when we dealt with Randy Kuehl they pulled up the NADA value and matched that amount immediately without any haggling. They gave us the offer we had anticipated without any pressure. When we came to sign all of the paperwork and pick up our vehicle we were in and out in 1 hour. Much better than past experiences we have had with other dealers. More

Great service. Friendly staff. Good experience. The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in ab The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in about 30 minutes time. They also checked all the inspection points and gave me a heads up on the next major service that will be coming up for my vehicle in the Fall. More