Randy Kuehl Honda

Paperwork Nightmare Love our car, got a great deal. Paperwork was a nightmare. Phil who assisted us with that had us complete papers incorrectly, they lost papers we al Love our car, got a great deal. Paperwork was a nightmare. Phil who assisted us with that had us complete papers incorrectly, they lost papers we already signed and didn't collect our check. I had to return to the dealership four times in order to have my sale complete. More

Beat Expectations We test drove a 2015 Honda Odyssey and loved it. We did our research and were dreading the negotiation part of purchasing a vehicle. However when we We test drove a 2015 Honda Odyssey and loved it. We did our research and were dreading the negotiation part of purchasing a vehicle. However when we dealt with Randy Kuehl they pulled up the NADA value and matched that amount immediately without any haggling. They gave us the offer we had anticipated without any pressure. When we came to sign all of the paperwork and pick up our vehicle we were in and out in 1 hour. Much better than past experiences we have had with other dealers. More

Great service. Friendly staff. Good experience. The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in ab The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in about 30 minutes time. They also checked all the inspection points and gave me a heads up on the next major service that will be coming up for my vehicle in the Fall. More

First car buying experience I was concerned about my first car buying experience. However I never felt pressured into purchasing and Matt was nothing but helpful. He made the car I was concerned about my first car buying experience. However I never felt pressured into purchasing and Matt was nothing but helpful. He made the car buying experience very quick and easy! More

Paid for service(s) that were NOT done...again Oil change used MY supplied Royal Purple Oil - oil was brown AFTER - NOT "purple". $150 for FULL detail - seats still stained. Musty rag smell after. Oil change used MY supplied Royal Purple Oil - oil was brown AFTER - NOT "purple". $150 for FULL detail - seats still stained. Musty rag smell after. More

Stress free and easy Trent was so easy going from the beginning. He worked hard to get me everything I needed. Even after my husband accidentally shut his finger in the ho Trent was so easy going from the beginning. He worked hard to get me everything I needed. Even after my husband accidentally shut his finger in the hood and he was bleeding! Lol. The billing office explained everything well and I feel like we walked out with confidence in the decision. This is my very first new car ever and will be happy to come back again for service and more car buying! More

Honest caring sales staff When I am shopping for anything, one of the biggest turnoffs to me is a pushy salesperson. What I liked in dealing with my salesperson, Matt Smith, a When I am shopping for anything, one of the biggest turnoffs to me is a pushy salesperson. What I liked in dealing with my salesperson, Matt Smith, and Quentin in Finance is the fact they are good listeners, caring about what I want. Matt showed me the differences between the two CR-V models I was considering and then let me make the decision without trying to upsell me to something I didn't want. He was kind and honest with me. After I made a decision, Quentin was great in helping with with the paperwork and presenting additional options without pressuring me about them. My son and daughter-in-law have bought two vehicles from Matt in the past and were the ones who suggested I see him. I'm so thankful they did. More

Great Experience! We were purchasing a used car for our son, who was in Ames @ the time, & everyone was great in helping to get the deal done! Very friendly, courteous We were purchasing a used car for our son, who was in Ames @ the time, & everyone was great in helping to get the deal done! Very friendly, courteous & worked w/ us on pricing & a few minor cosmetic repairs to the vehicle! We'll definitely look to Randy Kuehl Honda again! More

Quick and Friendly Service Whenever I go to the service department, I get friendly service and excellent explanations of the service that has been done. The service visit is do Whenever I go to the service department, I get friendly service and excellent explanations of the service that has been done. The service visit is done efficiently so that my car is ready when promised. More

Nightmare Experience My wife and I brought our 2007 Accord to the service department to be checked for a small oil leak. It was determined at that time that there were tw My wife and I brought our 2007 Accord to the service department to be checked for a small oil leak. It was determined at that time that there were two leaks. One of the leaks included replacing a couple large bolts for around $500 and the other was replacing the rear main seal for around $1200. We chose to fix the cheaper one first and after we got the vehicle home the oil was leaking much worse. We scheduled an appointment on a Monday for the rear main seal and they said it would take a day to fix. I brought the car in on Monday and they said they would call to confirm it was the rear main seal and expect it to be done by the end of the day. No one called, so I called at noon and they said they were fixing it and it would be done by the end of the day. No one called so my wife got dropped off after work to pick up the car. The car wasn't done and then my wife had to find a ride home. The technician said it would be done on Tuesday for sure. We wife got dropped off again and it wasn't done. They said they broke something while fixing it but no one called to tell us. My wife was given a loaner vehicle thankfully because we wouldn't be seeing our car for a while. On Wednesday the parts guy called and said they had to order a replacement part for the part they broke. He said it would be in on Thursday. I called the technician back and he said it would be done on Thursday. I called back later on Thursday and they said it would be done Friday for sure. I called again on Friday to confirm it would be done and they said it would now be Saturday by 10:00 a.m. We received a call at 1:00 p.m. on Saturday saying our car was done. We were out of town so couldn't get the vehicle until Monday. We picked up our vehicle and drove it home. As it was sitting in our garage I noticed a smell and a lot of fluid on our garage floor. I figured out that it was transmission fluid and checked the dip stick. It was empty, so I realized it had all leaked out. Somehow they didn't fix something correctly so I had to call a tow truck to get it sent back to them. They fixed it and it is not leaking now but I hope this incident did not ruin our transmission. More