Randy Kuehl Honda

Absolutely outstanding! My 89-year-old mom was looking for a car to replace her long-time, highly-prized 14-year-old Honda Accord. After thinking about a different car for ma My 89-year-old mom was looking for a car to replace her long-time, highly-prized 14-year-old Honda Accord. After thinking about a different car for many many months (and almost as much time looking at possibilities), she selected a beautiful pre-owned Accord that was in nearly perfect condition inside and out (difficult to recognize it was not just driven off the lot). We worked with Chanin Dirks, whom my mom had met on earlier trips when looking at purchase options and to find out the trade-in value on her prized, low-mileage Honda. Chanin truly went above and beyond for us. His superior level of service, thorough explanations and answers to our many questions, friendliness, willingness to help in any way possible and availability, even on his day off, made the selection and the purchase possible. As an added bonus, it was also fun and enjoyable! Chanin made the CarFax and service records about the car available to us. We independently conducted a number of pricing/condition/mileage comparisons prior to making the decision, both on the "new" car and also for the trade in. The final price was extremely fair. Combined, these factors provided my mom with great peace of mind about her choice and also about the care the car (and she) would receive at Kuehl Honda after the sale. This also made me feel good as she had been worrying about many aspects of making the change to a new car. In addition, Chanin washed the car himself so we could closely inspect the paint condition, arranged for small paint nicks and imperfections to be fixed and provided an additional electronic key, none of which would have been required for a pre-owned car. When we drove away after picking up the car, it truly seemed as if we had purchased a never-before-owned vehicle. We also greatly appreciated the help, kindness and patience of Brenda, the business manager, as we worked through the numerous documents required to finalize the purchase. For many years, my mom has had her prior car serviced at Randy Kuehl with the highest level of satisfaction. She looks forward to many more years ahead and to seeing her Honda friends when she brings her "new" car in for service. Our sincere thanks to Chanin, Brenda and all the staff at Randy Kuehl. More

Easy to Work With We really appreciated our car buying experience. We were able to do most of the work via email, and Chanin was very upfront and honest. We would rec We really appreciated our car buying experience. We were able to do most of the work via email, and Chanin was very upfront and honest. We would recommend Chanin and Randy Kuehl Honda to everyone. More

Good Quick Service Andy helped me online and everything went smooth with my two visits and I was able to get everything done and head home with my new car very quickly a Andy helped me online and everything went smooth with my two visits and I was able to get everything done and head home with my new car very quickly and easily. I was happy with there service and am happy with my purchase. More

Beware of Used car sales Used vehicle purchased July 29, 2014, we drove car, checked Carfax, etc. on October 3, engine light came on, called the dealership for service and th Used vehicle purchased July 29, 2014, we drove car, checked Carfax, etc. on October 3, engine light came on, called the dealership for service and they had it come in on Monday, October 6th. After 3 hours in the service department waiting room, a technician came out and said that might be bad gas and asked where I filled the tank last. He said he would let it run longer. Then about an hour or so later, he came out and said that the car had "thrown a rod." I questioned this because the car drove fine to the dealership and there was no engine noise. I knew enough to know you can't drive a car with a thrown rod. The repair was going to be $3800. I left the dealership and left the car there to determine what to do. I had several questions after getting home, like how could I possibly had driven the car if that were true? If it had thrown a rod, it happened in the service department while they were trying to figure out what was wrong. The salesman offered to trade it in for $3200. (one-third of what I purchased it for 65 days ago) Then after a few emails of questions, which never got answered, the service manager said that it was a bad head gasket and radiator. I decided to have the car towed to another mechanic. What they found was that the gasket was the problem and there is ample evidence that the problem had existed longer than 2 months, so they sold the car to me with that knowledge, and supposedly their service department checks the cars out before selling. Ironically, we just got the 3 month email for the first oil change :) So, I want to make sure that others are careful about where they purchase a car. I researched the carfax and other things about the car, but I never researched the dealership and have since found negative reviews of their service. It is just as important to check out who you buy a car from, as well as the car itself. More

EXCELLENT SALES AND SERVICE! My experience at Randy Kuehl Honda was nothing but excellent! I purchased a Honda pilot, which was a well-kept one-owner vehicle. Trent Pearson who wa My experience at Randy Kuehl Honda was nothing but excellent! I purchased a Honda pilot, which was a well-kept one-owner vehicle. Trent Pearson who was my salesperson, was very knowledgeable, patient and greatly helpful, made sure I clearly understood everything pertaining to the mechanics and sales of the different vehicles I test drove. He took his time to educate me on just about everything about those vehicles, that way, I could make an informed choice and purchase. Not a single time did I feel pressured into making a purchase, but felt I had the autonomy to make my own decision. I've owned the vehicle now going on two weeks, and absolutely love it! Randy Kuehl Honda is the place you want to shop for your family automotive needs, they are simply the best of the best in town! Truly, Lulu--Cedar Rapids, IA. More

A GREAT used car shopping experience ! This was our first Honda dealership visit and consideration of a Honda and it went very well. Due to an auto accident we were shopping to replace a 2 This was our first Honda dealership visit and consideration of a Honda and it went very well. Due to an auto accident we were shopping to replace a 2012 Ford Fusion. We were greeted by Trent and he demonstrated great product knowledge, good people skills and was very respectful. Trent clearly answered the questions we had and showed us a few cars that matched what we were looking for. The test drive sealed the deal for us and we knew we found the right car, the right sales person and the right dealership. Since becoming a Honda owner, we have received numerous favorable comments from friends commending us on a great choice. We trusted Trent through the process and consider we have a new friend. Doug & Karen More

World class service! I cannot say enough about the great service offered here at Randy Kuehl! Andy went out of his way multiple times to provide exactly what I was looking I cannot say enough about the great service offered here at Randy Kuehl! Andy went out of his way multiple times to provide exactly what I was looking for and worked with my schedule on top of it! In a process that can typically be nerve racking, they made it stress-free with no pressure or hassles. Hands down I recommend Randy Kuehl Honda! More

2015 CR-V This is my first Honda purchase, having previously owned several Toyotas. I was looking at SUV's and chose Honda because of consumer reviews. I was This is my first Honda purchase, having previously owned several Toyotas. I was looking at SUV's and chose Honda because of consumer reviews. I was very pleased with my experience with Mark in choosing a new vehicle. He was helpful, friendly, and I felt no pressure to purchase. Mark did a great job answering my questions and helping me figure out all the bells and whistles on the vehicle. Phil in financing was patient and knowledgeable. I would definitely recommend this dealership. More

Trent cares! I traded an old accord for a new CRV. Trent was very flexible with my schedule, knowledgable about the vehicle, but most importantly friendly, helpful I traded an old accord for a new CRV. Trent was very flexible with my schedule, knowledgable about the vehicle, but most importantly friendly, helpful, genuine, patient, and all the things you wish a salesman was. There was NO pressure during our meetings and he sincerely wanted me to be comfortable and happy with my decision. Brenda was the same way in the financing department. She made the contract easy to understand. I'd recommend friends and family to both Trent and Brenda! More