Randy Kuehl Honda

Had tire problem on Saturday. They were open and determined that tire had a nail in it and not repairable. New tire mounted and on my way. They were open and determined that tire had a nail in it and not repairable. New tire mounted and on my way. More

Had a very pleasurable experience at this dealership. We felt like the man working with us listened to our concerns and met us where we needed to be. We felt like the man working with us listened to our concerns and met us where we needed to be. More

Paid close attention to all the details. Gave nice summary of the work to be done,and then did it. Great folks! Gave nice summary of the work to be done,and then did it. Great folks! More

Service appointment was quick and complete and they addressed every question I had. Also about upcoming service qustions addressed every question I had. Also about upcoming service qustions More

Maureen was happy with your service. We will continue to use your dealership for service as always. Craig Gossard We will continue to use your dealership for service as always. Craig Gossard More

Great working with Chanin Dirks. This is the second car we bought from him. He was very thorough in explaining the details of the car and the options for buying it. He listened to This is the second car we bought from him. He was very thorough in explaining the details of the car and the options for buying it. He listened to what we wanted/needed and delivered. We had to wait to get the car we wanted but he kept us up to date regularly on the status of our car. More

What a great place. Their willingness to go get what I wanted. Highly recommend. Thank you Chris Kaegbein,Justin Mitchell,Dan Quincy and Jason Tedford. Your awesome. Their willingness to go get what I wanted. Highly recommend. Thank you Chris Kaegbein,Justin Mitchell,Dan Quincy and Jason Tedford. Your awesome. More

Our purchasing experience here was great in the fall of 2021 (the reason for any stars), so we didn't hesitate to bring our Toyota in for a covered repair. The whole process has been incredibly slow and 2021 (the reason for any stars), so we didn't hesitate to bring our Toyota in for a covered repair. The whole process has been incredibly slow and they just farmed the work out to Toyota, who, of course, could not fit it in based on Honda's appointment schedule. Now, what should have been a 1-2 day repair is taking a week and we will not have our van for a very long road trip with multiple children (which is the whole reason we bought a van in the first place). We told Honda about the need for our van back at the very beginning and repeatedly since then. They repeatedly promised they were doing everything possible to get it done in time for us. Every time that we have contacted Toyota directly, we are told something different from Honda, and Toyota has no reason to lie to us. Turns out, Honda never actually mentioned to Toyota that we needed our van back soon and that it was "no problem" if it could not be fixed until next week. Service worker David often waits hours before passing along or returning messages. When I complained about these discrepancies and our frustration, Asst Service Manager Chris was extremely defensive, told me there was no reason for his employees to lie (he is apparently unaware that people regularly lie to provide a good impression of themselves and their work) and then he told me I had just said things I never said. Overall, this has been a terrible experience. According to the Asst Service manager, Honda and other dealers "regularly" send cars to different dealers for work by the "experts" on those cars. Given the terrible Honda service and an only $50 difference in cost for covered repairs, we will just take our van directly to the "experts" at Toyota and get repairs done in a timely manner without being lied to. TLDR: Sales experience was great, Service experience is one of the worst I have ever experienced and we will just take our van to Toyota from now on. More

Took a long time for just an oil change. I was told 30-45 minutes, but took over an hour I was told 30-45 minutes, but took over an hour More