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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
858 Reviews

858 Reviews of Randy Marion Subaru - Service Center

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May 23, 2024

I bought my first Subi here and continue to come back to this location because of the service, even though I have moved over 30 mins away. I always feel like they are listening and get a very personalized More

by kasi.ciupek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Good service on vehicle. However scheduling needs to be improved. I had scheduled a brake repair but apparently they had also scheduled another brake job at the same time a More

by fowler3614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

From the purchase with Vince thru our first service appointment, everything has been great. Nice helpful people, very professional and prompt. I would recommend them to anyone wanting to buy a vehicl More

by slaws1580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

Outstanding service, true to their word. I had some issues and they attended to them asap. More

by permijn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Spruill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in Maintenance
May 19, 2024

I had an excellent time at Randy Marion Subaru — it was easy to make an appointment, and the staff was very kind and informative. Will definitely come back! More

by JGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Takes too long even with an appointment. Always trying to upsell services. I feel like they overcharge. More

by JH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Randy Marion Subaru takes care of us like family. From Brian on the sales side to Mark on the service side, they are always there to provide assistance in any way possible! More

by mayberrygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Tilghman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Figat
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

This Place is first class. The staff is so relaxed and genuine. We love having our vehicles serviced here. More

by Z06LKN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Abbata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Customer service was great. But the problem I brought the car in for was not fixed. More

by melschupp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Mark Wilburn the service advisor is always so helpful and goes above and beyond to make each visit to service great More

by whale05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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