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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,311 Reviews

1,311 Reviews of Randy Marion Subaru - Service Center

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November 04, 2023

Great service with friendly staff. I was told the service would take 45 minutes but I was back on the road in 40 minutes. With my busy schedule I really appreciate how quick they are. More

by TRACIEKLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert, Michael Coffee, Kathryn Ransom
November 04, 2023

I was happy RM was able to take care of the car so quickly; however, I was disappointed I had to buy a new battery so soon after buying the car. I shouldn’t have had to pay for the battery. The car co More

by lori.dawkins
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Abbata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Figat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeley Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Rockwell, Vincent Lurie, John Foley, Tom Gilbert, Michael Coffee, Kathryn Ransom
November 03, 2023

From the phone call with AJ to schedule and appointment to bring my vehicle in, to working with Tom at check out, everyone I encountered was friendly, competent and professional. Great service! More

by HOLLYMOTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ, Tom Gilbert, Kathryn Ransom
November 03, 2023

The Service Dept. is always very accommodating & extremely efficient when I or my husband bring my Forester in for service. Always explain any items they feel needs a More

by RHONJON54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
November 02, 2023

Kat always does an amazing job helping me out. They always get me in and out quickly and take care of me with great customer service. More

by SNUNAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 01, 2023

Kathryn was awesome! Answered all my questions thoroughly! Very friendly atmosphere and very clean ! Good variety of snacks! More

by pattyallbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Ransom
November 01, 2023

Everyone was helpful and courteous. I appreciated the Shuddle service as well.Waiting area is very nice and comfortable. More

by p6c22h53
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Tom always helps me out when I need service and the whole team are genuinely good and nice people. More

by Bellarose143
Recommend Dealer
Yes
Employees Worked With
Brian Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Tilghman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Figat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gilbert
October 31, 2023

I enjoy the wait in such an impeccably clean and friendly atmosphere everywhere in the building. Communication was very good. More

by SUEMEHOK
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Tom provided exceptional professional service, kept me updated and informed on the work being performed. His knowledge and courtesy is excellent! More

by Skarvelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gilbert
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