I arrived without an appointment, but I was always told I didn't need one. Gavin came to assist. I went to get my warranty renewed;I was informed by my fiance associate, didn't get her name, only to find out that I am covered till 60,000 miles or 2022, dat's a savings of 3,000 dollars !!!! Happy Dance + my Jeep service was great and Gavin in the serives department took care of my Jeep's maintenance and kept me informed. Great service, thank you!